General Troubleshooting - Polaris 9350 Owner's Manual

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8.3

general Troubleshooting

The following table lists some of the more common symptoms, causes and solutions encountered when using the
Problem
(9350/P935) or error code
on the display (9450/P945,
9550/P955) appear just after
start (either pressing Power
or Cycle button for less than
20 seconds).
NOTE:
are accompanied by an
error code on the display,
refer to section 8.4 Control
Unit Error Codes.
during the cleaning cycle.
The cleaner does not stay
The cleaner does not or no
longer climbs the pool sides.
On startup the cleaner does
not move.
Cable is tangling in the pool
The cleaner is not cleaning
effectively.
Cause
Floating cable may not be plugged
into the control unit correctly.
Cleaner may not be fully submerged.
Cleaner may need to be reset and
begin a new cycle.
Propellor may be jammed and not
turning correctly.
Wheels may be jammed and not turn-
ing correctly.
Cleaner may be sucking air (lights will
appear after 60 seconds air intake)
There is air in the appliance casing.
Sides of pool are slippery or slimy.
Although the water seems clear,
microscopic algae, invisible to the
human eye, are present in the pool.
As a result the pool sides become
slippery and prevent the cleaner from
climbing. Check tires for wear and
replace as necessary.
Not supplied with electricity.
Unit is turned ON.
Too much cable length in the water.
The brushes have become smooth or
the "wear" indicator shows.
Filter canister is full or dirty.
Floating cable is excessively coiled or
kinked.
Solution
reconnect.
Remove cleaner from the pool and re-submerge, see
Submerging the Cleaner.
Press power button OFF, then Cycle I or Cycle II to
begin a new cycle.
Contact Polaris Technical Support at (USA)
1-800-822-7933.
Contact Polaris Technical Support at (USA)
1-800-822-7933.
Remove cleaner from the pool and re-submerge, see
Submerging the Cleaner.
Submerge the cleaner following the procedure in
Submerging the Cleaner.
Canister.
Canister.
Do a shock chlorination treatment and slightly reduce
the pH. DO NOT leave the cleaner in the pool during
this treatment.
The outlet, the control unit is connected to, is not
supplying electrical power. Check that the outlet
to which the control unit is connected is receiving
electricity.
Check that you have started one (1) of the two (2)
programs and check that the indicator for the selected
program is lit. If the indicator light is not lit, turn the
wheels then disconnect the control unit and wait at
least 20 seconds before reconnecting. If the problem
persists, contact Polaris Technical Support at (USA)
1-800-822-7933.
Do not unravel the entire cable length.
Place only the required length of cable in the water
and place the rest on the side of the pool.
Follow the procedure in Cord Tangling to avoid and
correct tangled cord.
Replace the brushes following the procedure in
Replacing the Brushes.
Cleaning the Filter Canister.
pool. Ensure the cable is not too tightly wrapped or
coiled when storing. If the problem persists, lay the
cable straight in the sun to relax it and remove kinks.
Cleaning the Filter
Cleaning the Filter