General Troubleshooting - Polaris Alpha iQ+ Owner's Manual

General Troubleshooting

The following list provides some helpful hints for troubleshooting common
challenges when using the cleaner.
User Issue
Lights on control box flash
after pressing Start/Stop
The flashing lights appear
on the control box during the
cleaning cycle.
The cleaner does not stay
on the pool surface or is
floating excessively.
The cleaner is not climbing
walls.
The cleaner is not moving
The floating cable has
excessive tangling
Possible Cause
Floating cable not connected
Cleaner not fully submerged.
Poor connection or need to restart
cycle.
Propeller or wheels may be jammed
and not turning correctly.
Cleaner not fully submerged
There is air trapped inside the
cleaner housing.
The filter canister is full or dirty.
The filter canister is full or dirty.
Tire treads worn down
Confirm appropriate pool chemistry
Not connected to electricity.
Cycle not started.
Reset needed
Too much cable in the water.
Removal needed
Suggested Solution
Unplug and then reconnect the floating cable to
the control box.
Remove cleaner from pool and re-submerge
(see: Install and Submerge the Cleaner).
Unplug the control box and reconnect to a GFCI
outlet. Press "Start" to begin a new cycle.
Contact your local retailer to request a diagnostic
review. If the problem is not resolved, contact
Polaris Technical Support at 1-800-822-7933.
Remove cleaner from pool and re-submerge
(see: Install and Submerge the Cleaner).
Remove cleaner from pool and re-submerge
(see: Install and Submerge the Cleaner).
Dispose of debris and thoroughly clean the filter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner
(see: Clean the Filter Canister).
Dispose of debris and thoroughly clean the filter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner (see: Clean the Filter
Canister).
See: Replacing Wear Parts
Speak with your pool service professional.
Do not leave cleaner in the pool during any
chemical treatments.
The outlet the control box is connected to, is not
supplying electrical power. Check that the outlet
to which the control box is connected is receiving
electricity.
Press the Start button to initiate a cleaning cycle.
Disconnect the unit power and reconnect after 20
seconds. If the problem is not resolved, contact
your local retailer to request a diagnostic review
or contact Polaris Technical Support at
1-800-822-7933.
Place only the required amount of cable into the
water to allow it to reach the farthest end of your
pool with remaining cable on the pool deck
(see: Install and Submerge the Cleaner)
Untangle the twisted cord and lay in sun to
reduce memory (see: Cord Tangling).
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