Section 6. Troubleshooting; General Troubleshooting - Polaris 9300xi Sport Owner's Manual

Section 6. Troubleshooting

6.1 General Troubleshooting

Table 1 lists some of the more common symptoms, causes and solutions encountered when using the cleaner. The unit
employs fl ashing lights during Cycle I and II to indicate different issues on the control unit and on the cleaner. These
indications are not necessarily major issues. To turn off the fl ashing light, press the power button. Then start a new cycle:
If the fl ashing lights persist after completing troubleshooting, please contact your retailer. DO NOT open the control unit.
Symptom
The fl ashing indicator
lights appear just after
start (pressing the Power
or Cycle button to start the
cleaner) (< 20 seconds).
The fl ashing lights appears
during the cycle.
The cleaner does not stay
fi rmly on the pool bottom.
The cleaner does not or no
longer climbs the pool sides.
On startup the cleaner does
not move.
The cycle I and II program
indicators fl ash alternately.
The cleaner seems to be
performing less effi ciently.
Cause
Ensure the fl oating cable is properly
plugged into the control unit.
Ensure the cleaner is well sub-
merged.
Cleaner needs to be reset and start
new cycle.
Propeller does not turn.
Wheels do not turn.
If the cleaner sucks air for 60 sec-
onds, the fl ashing light appears.
There is air in the appliance casing.
The fi lter is full or dirty.
Sides of pool are slippery or slimy.
Although the water seems clear,
microscopic algae, invisible to the
human eye, are present in the pool.
As a result the pool sides become
slippery and prevent the cleaner from
climbing.
Not supplied with electricity.
Unit is turned ON.
Your cleaner has encountered a
problem or a issue during its opera-
tion.
The brushes have become smooth.
Filter canister is full or dirty.
Floating cable is excessively coiled or
kinked.
Solution
Unplug the fl oating cable from the control unit and
plug it again properly.
Submerge the cleaner following the procedure in
Section 4.1, "Submerging the Cleaner".
Press the power button OFF and then Cycle I or II
Program buttons to start new cycle.
Please contact your local Polaris service represen-
tative.
Please contact your local Polaris service represen-
tative.
Submerge the cleaner following the procedure in
Section 4.1, "Submerging the Cleaner".
Submerge the cleaner following the procedure in
Section 4.1, "Submerging the Cleaner".
Clean the fi lter canister following the procedure
Section 5.1, "Cleaning the Filter Canister".
Do a shock chlorination treatment and slightly re-
duce the pH. DO NOT leave the cleaner in the pool
during this treatment.
The outlet, the control unit is connected to, is not
supplying electrical power. Check that the outlet
to which the control unit is connected is receiving
electricity.
Check that you have started one (1) of the two (2)
programs and check that the indicator for the se-
lected program is lit. If the problem persists, contact
your local Polaris service representative.
Disconnect the control unit and wait 20 seconds
before reconnecting the control unit. Check that
the cable is correctly connected to the control unit.
Check that no debris impedes the rotation of the
brushes and/or the propeller. Clean the fi lter. Start
a new cleaning program. If the problem continues
contact your local Polaris service representative.
Replace the brushes following the procedure in
Section 5.3, "Replacing the Brushes".
Clean the fi lter canister following the procedure in
Section 5.1, "Cleaning the Filter Canister".
Make sure the fl oating cable is spread out over the
pool.
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