General Troubleshooting - Polaris ALPHA iQ+ Owner's Manual

Polaris Robotic Pool Cleaner | Owner's Manual
®
8.2

General Troubleshooting

The following list provides some helpful hints for troubleshooting common challenges when using the
cleaner.
User Issue
Lights on control box
flash after pressing
Start/Stop
The flashing lights
appear on the control
box during the
cleaning cycle
The cleaner does
not stay on the pool
surface or is floating
excessively
The cleaner is not
climbing walls
The cleaner is not
moving
The floating cable
has excessive
tangling
The cleaner is not
cleaning the pool
effectively
Possible Cause
Floating cable not connected
Cleaner not fully submerged
Poor connection or need to
restart cycle
Propeller or wheels may be
jammed and not turning correctly
Cleaner not fully submerged
There is air trapped inside the
cleaner housing
The filter canister is full or dirty
The filter canister is full or dirty
Tire treads worn down
Confirm appropriate pool
chemistry
Not connected to electricity
Cycle not started
Reset needed
Too much cable in the water
Removal needed
The filter canister is full or dirty
Brushes are worn
Cable is excessively tangled
Suggested Solution
Unplug and then reconnect the floating cable to the
control box.
Remove cleaner from pool and re-submerge (see Install
and Submerge the Cleaner).
Unplug the control box and reconnect to a GFCI outlet.
Press "Start" to begin a new cycle.
Contact your local retailer to request a diagnostic
review. If the problem is not resolved, contact Polaris
Technical Support at 1-800-822-7933.
Remove cleaner from pool and re-submerge (see Install
and Submerge the Cleaner).
Remove cleaner from pool and re-submerge (see Install
and Submerge the Cleaner).
Dispose of debris and thoroughly clean filter canister
with mild soap and a soft brush. Then, re-submerge the
cleaner (see Clean the Filter Canister).
Dispose of debris and thoroughly clean filter canister
with mild soap and a soft brush. Then, re-submerge the
cleaner (see Clean the Filter Canister).
See Replacing Worn Parts.
Speak with your pool service professional. Do not leave
cleaner in the pool during any chemical treatments.
The outlet the control box is connected to, is not
supplying electrical power. Check that the outlet
to which the control box is connected is receiving
electricity.
Press the Start button to initiate a cleaning cycle.
Disconnect the unit power and reconnect after
20 seconds. If the problem is not resolved, contact your
local retailer to request a diagnostic review or contact
Polaris Technical Support at 1-800-822-7933.
Place only the required amount of cable into the water
to allow it to reach the farthest end of your pool with
remaining cable on the pool deck (see Install and
Submerge the Cleaner).
Untangle the twisted cord and lay in sun to reduce
memory (see Cord Tangling).
Dispose of debris and thoroughly clean filter canister
with mild soap and a soft brush. Then, re-submerge the
cleaner (see Clean the Filter Canister).
Check the wear indicator(s) (see Replacing Wear Parts).
Untangle the twisted cord and lay in sun to reduce
memory (see Cord Tangling).
ENGLISH
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