General Troubleshooting - Polaris EM27 Series Owner's Manual

7.2

General Troubleshooting

The following table lists some of the common symptoms, causes, and solutions for correcting cleaner operation
problems.
Problem
The Cleaner Error Indicator
flashes just after start (either
pressing Power or Floor/
Wall setting button for less
than 20 seconds).
The Cleaner Error Indicator
flashes during the cleaning
cycle.
The cleaner does not stay
firmly on the pool bottom.
The cleaner does not climb
the pool walls or clean up to
the waterline.
On startup the cleaner does
not move.
Cause
Floating cable may not be plugged
into the control unit correctly.
Cleaner may not be fully submerged.
Cleaner may need to be reset and
begin a new cycle.
Propeller may be jammed and not
turning correctly.
Tracks may be jammed and not turn-
ing correctly.
Cleaner may be sucking air (lights will
appear after 60 seconds air intake).
There is air in the appliance casing.
The filter canister is full or dirty.
The impeller is damaged.
The filter canister is full or dirty.
Walls of pool are slippery or slimy.
Although the water seems clear,
microscopic algae, invisible to the
human eye, are present in the pool.
As a result the pool walls become
slippery and prevent the cleaner from
climbing. Check tracks and brushes
for wear and replace as necessary.
No power supply to the cleaner.
Cleaner has shut down with error
code or flashing lights.
Solution
Unplug floating cable from the control unit and
reconnect.
Remove cleaner from the pool and re-submerge,
see Submerging the Cleaner.
Press power button OFF, then Floor/Wall setting
button to begin a new cycle.
First contact your local retailer to request a
diagnostic review, and if the problem is not resolved
contact Polaris Technical Support at (USA)
1-800-822-7933.; 1-888-647-4004 (Canada).
First contact your local retailer to request a
diagnostic review, and if the problem is not resolved
contact Polaris Technical Support at (USA)
1-800-822-7933.; 1-888-647-4004 (Canada).
Remove cleaner from the pool and re-submerge,
see Submerging the Cleaner.
Remove cleaner from the pool and re-submerge,
see Submerging the Cleaner.
Clean the filter canister, see Cleaning the Filter
Canister.
First contact your local retailer to request a
diagnostic review, and if the problem is not resolved
contactPolaris Technical Support at (USA)
1-800-822-7933.; 1-888-647-4004 (Canada).
Clean the filter canister, see Cleaning the Filter
Canister.
Adjust Surface Control System
Cleaning.
Do a shock chlorination treatment to reduce the pH
levels in the pool. DO NOT leave the cleaner in the
pool during this treatment.
Check that the outlet to which the control unit is
connected is receiving electricity.
Disconnect the control unit and wait at least 20
seconds before reconnecting.
If the problem persists, contact Polaris Technical
Support at 1-800-822-7933 (USA);
1-888-647-4004 (Canada).
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™ setting, see Wall