Toshiba e-studio 3511 Network Administrator's Manual page 193

Network Administrator's Guide — Troubleshooting Overview
No Check...
2 Confirm that the protocol
suite installed on the client
computer has been updated
with the latest software for
the given operating system. If
your network only supports
the IPX/SPX protocol, make
sure that the most current ver-
sion of Novell Client soft-
ware is installed.
3 Print a NIC Configuration
page from this equipment.
Does this equipment support
the same protocol as the net-
work?
4 Change the protocol settings
from TopAccess, if necessary,
and reboot the GL-1020 for
the changes to take effect.
Repeat step 2. Was the device
discovered?
5 Check the NIC Configura-
tion page. Are the IP Address
and subnet mask settings cor-
rect?
6 Check the router to make sure
it is not filtering out this
equipment packets. Is the
router processing equipment
packets correctly?
7 Can another computer within
the same network segment
discover this equipment?
8 Check the NIC Configura-
tion page. Is the Unit Serial
Number part of the device
name?
9 Check link activities on the
port being used by this equip-
ment and the integrity of the
network cable, hub, or switch
that connects this equipment
to the network. Replace any
network components that you
can tell or suspect are faulty.
Yes No For Instruction, Go To...
See the vendor's Web site for
information about product
updates and technical supports.
Next Step
Configure the proper protocol.
Next Step
tings"
Next Step
End
Setup the TCP/IP settings cor-
Next Step
rectly.
Adjust the router settings.
Next Step
Refer to following section to
troubleshoot the condition.
Next Step
Problems"
Contact your service representa-
Next Step
tive.
End
P.52 "Setting up Network Set-
P.53 "Setting up the TCP/IP"
P.188 "Network Connectivity
193