Troubleshooting Hardware Errors; Common Errors; Startup Page Does Not Print; Print Jobs Not Output - Toshiba e-studio 3511 Network Administrator's Manual

Troubleshooting Hardware Errors

The topics in this chapter cover errors or faults that affect normal copier or controller operation.
This includes, but is not limited to, the following conditions:
•
•
•
•
NOTE:
This chapter also covers how to use the administration utility, TopAccess, to diagnose and
resolve hardware-related errors. For more information about resolving error messages displayed
on the Touch Panel Display, refer to the Operator's Manual for Basic Function or the Touch
Panel Display online Help.

Common Errors

Startup Page Does Not Print

Problem Description
If a startup page does not print when you power on this equipment, even though the print startup
page is enabled, there is a hardware error. Contact your authorized dealer for further assistance.

Print Jobs Not Output

Problem Description
Most often, this problem is the result of a software error, such as incorrectly set driver property.
However, if you cannot output print jobs from any computer, the cause is probably a hardware
error.
•
NOTE:
The following checklist will help you identify the source of the error and direct you to informa-
tion resolving the issue. If the problem persists after you have followed all of the steps, contact
your authorized dealer for further assistance.
Network Administrator's Guide — Troubleshooting Hardware Errors
Faulty or improperly installed system board, cables, and connectors.
Faulty or malfunctioning copier components, such as standard or optional finishing units,
the Auto-Duplexing Unit (ADU), or the Large Capacity Feeder (LCF).
Corrupt or outdated system software or copier firmware.
Resolving copier operation problems falls outside the scope of this guide, but this
chapter will assist you in interpreting error messages and then identifying the source
of a problem. If you determine that the problem is related to copier operation, refer
to the Operator's Manual for Basic Function.
Refer to the Printing Guide for more information on resolving output errors caused
by incorrect software settings.
No Check...
1 Is printing prohibited from all
connected client computers?
2 Is the job visible from
TopAccess or other print
monitoring utility, such as
PCONSOLE or Print Man-
ager?
Yes No For Instruction, Go To...
Refer to the following section to
troubleshoot the condition.
Next Step
Overview"
Refer to the following section to
troubleshoot the condition.
Next Step
work Errors"
P.188 "Troubleshooting
P.204 "Troubleshooting Net-
197