Datamax E-Class Mark II Maintenance Manual page 26

Problem
No communications
Media does not feed
from the printer
Media feeds but stops
at an incorrect
location
No printing occurs or
the quality is poor
3-2
Troubleshooting
The interface cable is not properly connected to the host, is defective, or
•
is an incorrect type.
Printer / Host communication parameters are mismatched.
•
The Main PCB is defective; see Section 4.3.
•
Media loading is incorrect.
•
The thermal transfer operation is enabled, but no ribbon is installed.
•
The Printhead Assembly is not latched.
•
The Platen is worn; see Section 4.6.
•
The Drive Motor is defective or the cable is loose; see Section 4.5.
•
The Main PCB is defective; see Section 4.3.
•
Incorrect TOF setting.
•
The Media Sensor is not calibrated; see Section 2.7.
•
The enabled Media Sensor does not match the media type.
•
If using thermal transfer media, the ribbon is incorrectly loaded.
•
If using an AMS-equipped model, the Media Sensor is not properly
•
positioned.
The Media Sensor is dirty or obstructed; see Section 2.1.3.
•
The Media Sensor is defective or its cable is loose; see Section 4.4.
•
The Main PCB is defective; see Section 4.3.
•
Incorrect HEAT and / or PRINT SPEED settings.
•
Direct thermal is selected, but thermal transfer media is installed.
•
If using thermal transfer media, an incorrect media and ribbon
•
combination is being used.
The Media Width Adjustment is not correctly set; see Section 2.2.
•
The Printhead is dirty; see Section 2.1.1.
•
The Platen is worn; see Section 4.6.
•
The Printhead is defective or the cabling is loose; see Section 4.2.
•
The Main PCB is defective; see Section 4.3.
•
Possible Causes
Troubleshooting