General Troubleshooting; Machine - Pitney Bowes DI500 Operator's Manual

General Troubleshooting

Problem

MACHINE

Blank Screen
No power.
Machine not
switched ON.
Display adjustment
set too low for
proper visability
Performance
Machine runs
slowly.
Insertion Problems
Outer Envelope
contents do not
enter the envelope
correctly.
SV40221 Rev. C
Remedy
Check power cord is firmly
connected and wall socket is
switched ON.
Turn power switch (located on
lower front) ON.
Turn machine off and on. Adjust
display adjustment to an acceptable
setting.
Is Safe Seal selected? (
in Icon Tree). Safe Seal provides
improved sealing of 'difficult'
envelopes, but slows machine
operation.
Check envelope troubleshooting
table.
Check envelope depth setting for
the job is correct within the Edit Job
function.
If running heavy or light material,
the Envelope Stop Adjustment
might need changing.
Troubleshooting • 6
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