Lexmark XM7100 Series User Manual page 358

Troubleshooting
Action
Step 3
Clean the scanner glass and the ADF glass using a clean, lint‑free cloth
dampened with water.
Is the scanner glass clean?
Step 4
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the scanner
glass in the upper left corner.
Is the document or photo loaded correctly?
Step 5
Send a print job, and then check for print quality problems.
•
From the General Settings menu, adjust the Eco‑Mode settings.
•
From the Copy menu, adjust the Darkness setting.
•
When the print becomes faded, replace the toner cartridge.
Is the print quality satisfactory?
Step 6
Check the scan settings.
From the Scan screen, make sure the Content Type and Content Source
settings are correct for the document being scanned.
Are the Content Type and Content Source settings correct for the
document being scanned?
Step 7
Increase the scan resolution settings for a higher‑quality output.
Did the increased resolution produce a higher‑quality output?
Scan job was not successful
Action
Step 1
Check the cable connections.
Make sure the Ethernet or USB cable is securely connected to the
computer and the printer.
Are the cables securely connected?
Step 2
Check if the file name is already in use.
Is the file name already in use?
Yes No
Go to step 4. See
scanner glass" on
page
Go to step 5. Place the document or
photo facedown on the
scanner glass in the
upper left corner.
Go to step 6. See
problems" on
page
Go to step 7. Change the Content
Type and Content
Source settings to
match the document
being scanned.
Problem solved. Contact
support.
Yes No
Go to step 2. Connect the cables
properly.
Change the file name. Go to step 3.
358
"Cleaning the
247.
"Print quality
329.
customer