Page 1 MX810 Series User's Guide November 2012 www.lexmark.com Machine type(s): 7463 Model(s): 432, 632, 832...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Learning about the printer................9 Finding information about the printer......................9 Selecting a location for the printer......................10 Printer configurations..........................12 Understanding the basic functions of the scanner..................13 Using the ADF and scanner glass......................14 Understanding the printer control panel............15 Using the printer control panel.......................15 Understanding the colors of the Sleep button and indicator lights............15 Understanding the home screen......................16 Using the touch-screen buttons......................18...
Page 3: Contents
Contents Networking..............................55 Verifying printer setup..........................63 Loading paper and specialty media............64 Setting the paper size and type.......................64 Configuring Universal paper settings......................64 Loading the 550‑sheet tray........................64 Loading the 2100‑sheet tray........................74 Loading the multipurpose feeder......................81 Linking and unlinking trays........................87 Paper and specialty media guide..............90 Using specialty media..........................90 Paper guidelines............................92 Supported paper sizes, types, and weights.....................95...
Page 4: Contents
Contents Canceling an e-mail..........................124 Understanding the e-mail options......................124 Faxing......................127 Setting up the printer to fax........................127 Sending a fax............................142 Creating shortcuts..........................145 Customizing fax settings........................146 Canceling an outgoing fax........................147 Holding and forwarding faxes.......................147 Understanding the fax options......................148 Scanning....................151 Using Scan to Network..........................151 Scanning to an FTP address........................151 Scanning to a computer or flash drive....................154 Understanding the scan options......................156...
Page 5: Contents
Contents Maintaining the printer................250 Cleaning the printer parts........................250 Checking the status of parts and supplies.....................254 Estimated number of remaining pages....................254 Ordering supplies..........................255 Storing supplies.............................257 Replacing supplies..........................258 Moving the printer..........................266 Managing the printer................268 Finding advanced networking and administrator information.............268 Checking the virtual display........................268 Setting up e‑mail alerts.........................268 Viewing reports.............................268 Configuring supply notifications from the Embedded Web Server............269...
Page 6: Contents
Contents Solving copy problems..........................353 Solving fax problems..........................356 Solving scanner problems........................361 Solving home screen applications problems..................366 Embedded Web Server does not open....................367 Contacting customer support........................367 Notices.....................369 Product information..........................369 Edition notice............................369 Power consumption..........................373 Index......................386...
Page 7: Safety Information
Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Page 8 If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Page 9: Learning About The Printer
Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available on the Lexmark Web • Connecting the printer site at http://support.lexmark.com. •...
Page 10: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark Support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 11 Learning about the printer Right side 15 cm (6 in.) Front 39.4 cm (15.5 in.) Left side 15 cm (6 in.) Rear 15 cm (6 in.) 15 cm (6 in.)
Page 12: Printer Configurations
Learning about the printer Printer configurations Basic model Automatic document feeder (ADF) ADF tray ADF bin 4‑bin mailbox Standard bin Multipurpose feeder Standard 550-sheet tray 2100-sheet tray Caster base Printer control panel...
Page 13: Understanding The Basic Functions Of The Scanner
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Hardware option Alternative hardware option Staple finisher •...
Page 14: Using The Adf And Scanner Glass
Learning about the printer • Send a fax to multiple fax destinations at the same time. • Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination. • Scan documents and send them to another printer (PDF through an FTP). Using the ADF and scanner glass Automatic document feeder (ADF) Scanner glass...
Page 15: Understanding The Printer Control Panel
Understanding the printer control panel Understanding the printer control panel Using the printer control panel @ ! . A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Use the Display...
Page 16: Understanding The Home Screen
Understanding the printer control panel Indicator light color and its corresponding printer status Indicator light Printer status The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention.
Page 17 Understanding the printer control panel Touch Access the File Transfer Protocol (FTP) menus and scan documents directly to an FTP server. Arrows Scroll up or down. Forms and Favorites Quickly find and print frequently used online forms. Menu icon Access the printer menus. Note: The menus are available only when the printer is in Ready state.
Page 18: Using The Touch-Screen Buttons
Understanding the printer control panel Feature Description Warning If an error condition occurs, then this icon appears. Status message bar • Show the current printer status such as Ready or Busy. • Show printer conditions such as Toner Low or Cartridge Low. •...
Page 19 Understanding the printer control panel Other touch-screen buttons Touch Accept Save a setting. Cancel • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset Reset values on the screen.
Page 20: Setting Up And Using The Home Screen Applications
• There may be additional solutions and applications available for purchase. For more information, visit www.lexmark.com or inquire at your point of purchase. Finding the IP address of the printer Note: Make sure your printer is connected to a network or to a print server.
Page 21: Accessing The Embedded Web Server
Setting up and using the home screen applications Look for IP Address. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. For Macintosh users Note: This is applicable only in Mac OS X version 10.5 or later. From the Apple menu, navigate to: System Preferences >...
Page 22: Understanding The Different Applications
Embedded Web Server, see “Accessing the Embedded Web Server” on page 21. For more information on configuring and using the home screen applications, do the following: Go to http://support.lexmark.com, and then do either of the following: • Click Business Solutions, and then select the name of the application.
Page 23: Setting Up Forms And Favorites
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to http://support.lexmark.com. Streamline work processes by letting you quickly find and print frequently used online forms directly from the printer home screen.
Page 24: Using Myshortcut
Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Create shortcuts on the printer home screen, with settings for up to 25 frequently used copy, fax, or e- mail jobs.
Page 25: Setting Up Multi Send
Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Scan a document, and then send the scanned document to multiple destinations.
Page 26: Setting Up Scan To Network
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Scan a document and send it to a shared network folder. You can define up to 30 unique folder destinations.
Page 27: Exporting And Importing A Configuration
Setting up and using the home screen applications Exporting and importing a configuration You can export configuration settings into a text file, and then import the file to apply the settings to other printers. Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen.
Page 28: Additional Printer Setup
• Firmware cards – Forms barcode – PRESCRIBE – IPDS – Printcryption • Lexmark Internal Solutions Ports (ISP) – Parallel 1284-B interface – MarkNet N8350 802.11 b/g/n wireless printer server – MarkNet N8130 10/100 fiber interface – RS-232-C serial interface...
Page 29: Accessing The Controller Board
Additional printer setup Accessing the controller board Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 30 Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Lexmark Internal Solutions Port or printer hard disk connector Option card connector Memory card connector...
Page 31 Additional printer setup Reattach the shield, and then align the screws with the holes. Tighten the screws on the shield.
Page 32: Installing A Memory Card
Additional printer setup Close the access cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 33 Additional printer setup Align the notch (1) on the memory card with the ridge (2) on the connector. Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Reattach the controller board shield, and then the controller board access cover.
Page 34: Installing An Optional Card
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 35 Additional printer setup Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. Close the controller board access door.
Page 36: Installing An Internal Solutions Port
Additional printer setup Installing an Internal Solutions Port The controller board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 37 Additional printer setup Remove the metal cover from the ISP opening. Loosen the screw. Lift the metal cover, and then pull it out completely.
Page 38 Additional printer setup Align the posts of the plastic bracket to the holes on the controller board cage, and then press the plastic bracket on the controller board cage until it clicks into place. Note: Make sure that the plastic bracket has latched completely, and that the plastic bracket is seated firmly on the cage.
Page 39 Additional printer setup Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket. Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP. Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet.
Page 40 Additional printer setup Attach the two provided screws to secure the ISP mounting bracket to the controller board shield. Tighten the thumbscrew that is attached to the ISP. Warning—Potential Damage: Do not screw it on too tightly.
Page 41: Installing A Printer Hard Disk
Additional printer setup Connect the ISP solution interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color-coded. Installing a printer hard disk Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 42 Additional printer setup Locate the appropriate connector on the controller board cage. Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.
Page 43 Additional printer setup To install a printer hard disk onto the ISP: Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket. Align the standoffs of the printer hard disk to the holes in the ISP, and then press the printer hard disk down until the standoffs are in place.
Page 44 Additional printer setup To install a printer hard disk directly on the controller board cage: Align the standoffs of the printer hard disk to the holes in the controller board cage, and then press the printer hard disk down until the standoffs are in place. Installation warning: Hold only the edges of the printed circuit board assembly.
Page 45 Additional printer setup Use the two provided screws to attach the printer hard disk mounting bracket. Insert the plug of the printer hard disk interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color‑coded.
Page 46: Removing A Printer Hard Disk
Additional printer setup Removing a printer hard disk Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 47 Additional printer setup Remove the screws holding the printer hard disk in place. Remove the printer hard disk. Set aside the printer hard disk.
Page 48: Installing Hardware Options
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 49 Additional printer setup Unpack the optional tray, and then remove all packing material. Pull out the tray completely from the base. Remove any packing material from inside the tray. Insert the tray into the base. Place the tray near the printer. Align the optional tray with the caster base.
Page 50 Additional printer setup Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked. Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
Page 51: Attaching Cables
Additional printer setup Note: When the printer software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 54. To uninstall the optional trays, slide the latch on the right side of the printer toward the front of the printer until it clicks into place, and then remove stacked trays one at a time from the top to the bottom.
Page 52 Additional printer setup Use the EXT port Connect additional devices (telephone or answering machine) to the printer and the telephone line. Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region. Note: Remove the plug to access the port.
Page 53: Setting Up The Printer Software
From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
Page 54: Updating Available Options In The Printer Driver
Additional printer setup In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type D:\setup.exe > OK. In Windows 7 or earlier Click or click Start, and then click Run. In the Start Search or Run dialog, type D:\setup.exe. Press Enter, or click OK.
Page 55: Networking
From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
Page 56 Additional printer setup In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type: D:\setup.exe > OK In Windows 7 or earlier Click or click Start, and then click Run. In the Start Search or Run dialog, type D:\setup.exe. Press Enter, or click OK.
Page 57: Preparing To Set Up The Printer On A Wireless Network
Additional printer setup • For AppleTalk printing: Notes: – Make sure AppleTalk is activated on your printer. – This feature is supported only in Mac OS X version 10.5. From the Apple menu, navigate to: System Preferences > Print & Fax Click +, and then navigate to: AppleTalk >...
Page 58: Connecting The Printer Using The Wireless Setup Wizard
Additional printer setup security information for your network, then see the documentation that came with the access point, or contact your system support person. – To find the WPA/WPA2 preshared key or passphrase for the wireless network, see the documentation that came with the access point, see the Embedded Web Server associated with the access point, or consult your system support person.
Page 59: Connecting The Printer To A Wireless Network Using The Embedded Web Server
Additional printer setup Using the Personal Identification Number (PIN) method From the printer control panel, navigate to: > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup > Wi‑Fi Protected Setup > Start PIN Method Copy the eight‑digit WPS PIN.
Page 60: Changing Port Settings After Installing A New Network Internal Solutions Port
Changing port settings after installing a new network Internal Solutions Port When a new Lexmark Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated since the printer will be assigned a new IP address. All computers that access the printer must be updated with this new IP address.
Page 61: Setting Up Serial Printing
Obtain a copy of the software installer package. • From the Software and Documentation CD that came with your printer • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system...
Page 62 Additional printer setup Double‑click the software installer package. Wait for the installation dialog to appear. If you are using the Software and Documentation CD and the installation dialog does not appear, then do the following: In Windows 8 From the Search charm type run, and then navigate to: Apps list >...
Page 63: Verifying Printer Setup
Additional printer setup Click OK, and then close all the dialogs. Print a test page to verify printer installation. Verifying printer setup When all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: •...
Page 64: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 271 and “Storing paper” on page 95. Setting the paper size and type From the home screen navigate to: >...
Page 65 Loading paper and specialty media...
Page 66 Loading paper and specialty media Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into place. Note: Use the paper size indicators on the bottom of the tray to help position the guides.
Page 67 Loading paper and specialty media...
Page 68 Loading paper and specialty media Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being loaded. Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators on the bottom of the tray to help position the guides.
Page 69 Loading paper and specialty media Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown. Note: Make sure the paper or envelope is loaded properly.
Page 70 Loading paper and specialty media Without an optional staple finisher With an optional staple finisher Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Page 71 Loading paper and specialty media • Do not slide the paper into the tray. Load paper as shown in the illustration. • If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left side of the tray.
Page 72 Loading paper and specialty media • Make sure the paper is below the solid line, which is the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams.
Page 73 Loading paper and specialty media • When using card stock, labels, or other types of specialty media, make sure the paper is below the dashed line, which is the alternate paper fill indicator. For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide.
Page 74: Loading The 2100-Sheet Tray
Loading paper and specialty media Insert the tray. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the 2100‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Page 75 Loading paper and specialty media Loading A5‑size paper Pull up and slide the width guide to the position for A5. Squeeze and slide the length guide to the position for A5 until it clicks into place.
Page 76 Loading paper and specialty media Remove the A5 length guide from its holder. Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place. Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Pull up and slide the width guide to the correct position for the size of the paper being loaded.
Page 77 Loading paper and specialty media If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d. Put the A5 length guide in its holder.
Page 78 Loading paper and specialty media Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place. Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 79 Loading paper and specialty media Without an optional staple finisher With an optional staple finisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Page 80 Loading paper and specialty media • Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams. Insert the tray. Note: Press the paper stack down while inserting the tray.
Page 81: Loading The Multipurpose Feeder
Loading paper and specialty media From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder Pull down the multipurpose feeder door.
Page 82 Loading paper and specialty media...
Page 83 Loading paper and specialty media Using the handle, pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Slide the width guide to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of tray to help position the guides.
Page 84 Loading paper and specialty media Prepare the paper or specialty media for loading. • Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. •...
Page 85 Loading paper and specialty media • There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not. Without an optional staple finisher With an optional staple finisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing •...
Page 86 Loading paper and specialty media • Load envelopes with the flap side down and on the left of the multipurpose feeder. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer.
Page 87: Linking And Unlinking Trays
Loading paper and specialty media • Make sure the paper or specialty media is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the feeder can cause paper jams. For custom- or universal-size paper, adjust the width guides to lightly touch the sides of the stack. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.
Page 88: Creating A Custom Name For A Paper Type
Loading paper and specialty media Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 89: Assigning A Custom Paper Type
Loading paper and specialty media Assigning a custom paper type Using the Embedded Web Server Assign a custom paper type name to a tray when linking or unlinking trays. Open a Web browser, and then type the printer IP address in the address field. Notes: •...
Page 90: Paper And Specialty Media Guide
The printer may print at a reduced speed to prevent damage to the fuser. • For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark Web site at http://support.lexmark.com. Using specialty media Tips on using card stock Card stock is heavy, single‑ply specialty media.
Page 91: Tips On Using Labels
Print samples on labels being considered for use before buying large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide at http://support.lexmark.com. • Use labels designed specifically for laser printers. •...
Page 92: Paper Guidelines
Paper and specialty media guide Tips on using transparencies • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the transparencies loaded in the tray. • Print a test page on the transparencies being considered for use before buying large quantities. •...
Page 93: Grain Direction
(electrophotographic) printers. While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers that represent recycled cut size copier papers available on the global market. This scientific testing is conducted with rigor and discipline.
Page 94 Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor (up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life).
Page 95: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can be found at the Environmental Sustainability link. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity...
Page 96 Paper and specialty media guide Dimensions 550‑sheet tray 2100‑sheet tray Multipurpose Duplex Scanner Paper size feeder glass Legal 216 x 356 mm (8.5 x 14 in.) Executive 184 x 267 mm (7.3 x 10.5 in.) Oficio (México) 216 x 340 mm (8.5 x 13.4 in.) Folio 216 x 330 mm...
Page 97: Paper Types And Weights Supported By The Printer
Paper and specialty media guide Paper types and weights supported by the printer The printer engine supports 60–176‑g/m (16–47‑lb) paper weights. Note: Labels, transparencies, envelopes, and card stock always print at reduced speed. Paper type 550‑sheet tray 2100‑sheet Multipurpose Duplex Scanner glass tray feeder...
Page 98 Paper and specialty media guide Paper size 4‑bin mailbox Offset stacker Staple finisher Staple, hole punch finisher Statement Universal The finisher staples the paper if it is loaded long edge first. The finisher stacks the paper but does not staple or punch holes in it. The finisher stacks and staples the paper but does not punch holes in it.
Page 99 Paper and specialty media guide Paper type Paper weight 4‑bin mailbox Offset stacker Staple finisher Staple, hole punch finisher Envelope 105 g/m (28 Ib) Letterhead 90–176 g/m (24–47 lb) 60–90 g/m (16–24 lb) Preprinted 90–176 g/m (24–47 lb) 60–90 g/m (16–24 lb) Colored paper 90–176 g/m...
Page 100: Printing
Printing Printing Printing forms and a document Printing forms Use the Forms and Favorites application to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorites”...
Page 101: Printing From A Flash Drive
Printing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 102: Supported Flash Drives And File Types
Printing • If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the printer display.
Page 103: Printing Confidential And Other Held Jobs
Printing Recommended flash drives File type Documents: • Lexar JumpDrive FireFly (512MB and 1GB) • .pdf • SanDisk Cruzer Micro (512MB and 1GB) • .xps • Sony Micro Vault Classic (512MB and 1GB) Images: • .dcx • .gif • .jpeg or .jpg •...
Page 104: Modifying Confidential Print Settings
Printing Touch Submit. Printing confidential and other held jobs Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you delete them. For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup.
Page 105: Printing Information Pages
Printing • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Configuration > Other Settings tab > Security > Confidential Print Setup. Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds that number, all of the jobs for that user are deleted.
Page 106: For Macintosh Users
Printing In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type control printers > OK In Windows 7 or earlier Click or click Start, and then click Run. In the Start Search or Run dialog, type control printers. Press Enter, or click OK.
Page 107: Copying
Copying Copying Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Making copies Making a quick copy Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Page 108: Copying Photos
Copying From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass Place an original document facedown on the scanner glass in the upper left corner. From the home screen, navigate to: Copy >...
Page 109: Creating A Copy Shortcut Using The Printer Control Panel
Copying Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that contain transparencies, then navigate to: Manual Feeder > > select the size of the transparencies > > Transparency > Load transparencies into the multipurpose feeder, and then touch Copy It.
Page 110: Customizing Copy Settings
Copying Customizing copy settings Copying to a different size Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 111 Copying Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 112: Reducing Or Enlarging Copies
Copying From the home screen, navigate to: Copy > Sides (Duplex) > select the preferred duplexing method Note: For the preferred duplexing method, the first number represents sides of the original documents while the second number represents sides of the copy. For example, select “2 sided to 2 sided” if you have two-sided original documents and you want two‑sided copies.
Page 113: Collating Copies
Copying Touch Touch the button that best represents the content source of the document you are copying. • Color Laser—The original document was printed using a color laser printer. • Inkjet—The original document was printed using an inkjet printer. • Magazine—The original document is from a magazine.
Page 114: Copying Multiple Pages Onto A Single Sheet
Copying From the home screen, navigate to: Copy > Advanced Options > Separator Sheets Note: Set Collate to “1,2,3 ‑ 1,2,3” to place separator sheets between copies. If Collate is set to “1,1,1 ‑ 2,2,2,” then the separator sheets are added to the end of the copy job. For more information, see “Collating copies” on page 113.
Page 115: Placing Information On Copies
Copying Creating a custom copy job The custom copy job or job build is used to combine one or more sets of original documents into a single copy job. Each set may be scanned using different job parameters. When a copy job is submitted and Custom Job is enabled, the scanner scans the first set of original documents using the specified settings, and then it scans the next set with the same or different settings.
Page 116: Canceling A Copy Job
Copying Enter the required information depending on the header or footer you selected, and then touch Done. Touch , and then press Placing an overlay message on each page An overlay message can be placed on each page. The message choices are Urgent, Confidential, Copy, Custom, and Draft.
Page 117: Understanding The Copy Options
Copying Understanding the copy options Copy from This option opens a screen where you can select the paper size of the original document. • Touch the paper size that matches the original document. • To copy an original document that contains mixed paper sizes with the same width, touch Mixed Sizes. •...
Page 118: Save As Shortcut
Copying Copies This option lets you set the number of copies to be printed. Content This option lets you set the original document type and source. Select from the following content types: • Graphics—The original document is mostly business‑type graphics such as pie charts, bar charts, and animations. •...
Page 119 Copying • Header/Footer—This inserts date or time, page number, Bates number, or custom text, and then prints them in the specified header or footer location. • Margin Shift—This increases or reduces the size of the margin of a page by shifting the scanned image. Touch to set the margin you want.
Page 120: E-Mailing
E-mailing E-mailing Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Setting up the printer to e-mail Setting up the e-mail function Open a Web browser, and then type the printer IP address in the address field.
Page 121: Creating An E-Mail Shortcut
E-mailing Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 122: E-Mailing A Document
E-mailing E-mailing a document You can use the printer to e‑mail scanned documents to one or more recipients in a number of ways. You can type the e‑mail address, use a shortcut number, or use the address book. You can also use the Multi Send or MyShortcut application from the printer home screen.
Page 123: Customizing E-Mail Settings
E-mailing Sending an e‑mail using the address book Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 124: Canceling An E-Mail
E-mailing From the home screen, navigate to: E-mail > Recipient(s) > type the e‑mail address > Done > Send as Touch the button that represents the file type you want to send. • PDF—Create a single file with multiple pages. •...
Page 125 E-mailing Resolution This option lets you adjust the output quality of your e-mail. Increasing the image resolution increases the e-mail file size and the time needed to scan your original document. Decreasing the image resolution reduces the file size. Content This option lets you set the original document type and source.
Page 126: Page Setup
E-mailing • JPEG—Use this to create and attach a separate file for each page of your original document. • XPS—Use this to create a single XPS file with multiple pages. Page Setup This option lets you change the following settings: •...
Page 127: Faxing
Faxing Faxing Note: Fax capabilities may not be available on all printer models. Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Page 128 Faxing Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line...
Page 129 Faxing To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off).
Page 130 Faxing Connected to different wall jacks PHONE LINE To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: •...
Page 131 Faxing • If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically.
Page 132 Faxing Tips for this setup: • This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically.
Page 133 Faxing To minimize interference between the two channels and ensure a quality connection, you need to install a DSL filter for the analog devices (fax machine, telephone, answering machine) in your network. Interference causes noise and static on the telephone, failed and poor quality faxes for the printer, and slow Internet connection on your computer. To install a filter for the printer: Connect the line port of the DSL filter to the wall jack.
Page 134 Faxing To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active.
Page 135 Faxing Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Connect one end of the telephone cable that came with your printer to the port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Note: The port labeled Phone Line 2 or Fax Port is not always active.
Page 136 Faxing • If you need two telephone ports for your devices, but do not want to pay additional cost, then do not plug the printer into the second telephone port. You can use a phone splitter. Plug the phone splitter into the Phone Line 1 or Phone Port, and then plug the printer and telephone into the splitter.
Page 137 If you are using a telephone adapter or a facility that has a cascaded or serial wiring scheme, then do not remove the adapter plug from the port of the printer. Part name Part number Lexmark adapter plug 40X8519...
Page 138 Faxing Connecting the printer to a non‑RJ‑11 wall jack Connect one end of the telephone cable that came with printer to the port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ‑11 connector, then connect it directly to the telephone adapter.
Page 139 Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. N F N...
Page 140 Faxing Connect the printer to any of the N ports. N F N PHONE LINE Connect one end of the telephone cable that came the printer to the port of the printer. Connect the other end of the telephone cable to the RJ‑11 adapter, and then connect the adapter to an N port. If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.
Page 141: Connecting To A Distinctive Ring Service
Faxing Connecting to a distinctive ring service A distinctive ring service may be available from your telephone company. This service lets you have multiple telephone numbers on one telephone line, with each telephone number having a different ring pattern. This may be useful for distinguishing between fax and voice calls.
Page 142: Sending A Fax
Faxing Setting the date and time You can set the date and time so that they are printed on every fax you send. Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen.
Page 143: Sending A Fax Using The Computer
Faxing • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. From the home screen, touch Fax. Enter the fax number or a shortcut. Note: To add recipients, touch Next number, and then enter the recipient's telephone number or shortcut number, or search the address book.
Page 144: Sending A Fax Using The Address Book
Faxing Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 145: Creating Shortcuts
Faxing Specify the time the fax will be transmitted, and then touch Touch Fax It. Note: The document is scanned, and then faxed at the scheduled time. Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Assign a shortcut number to a single fax number or a group of fax numbers. Open a Web browser, and then type the printer IP address in the address field.
Page 146: Customizing Fax Settings
Faxing Customizing fax settings Changing the fax resolution Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 147: Canceling An Outgoing Fax
Faxing Blocking junk faxes Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 148: Understanding The Fax Options
Faxing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 149: Delayed Send
Faxing Select one of the following: • Standard—Use this when faxing most documents. • Fine 200 dpi—Use this when faxing documents with small prints. • Super fine 300 dpi—Use this when faxing documents with fine details. • Ultra fine 600 dpi—Use this when faxing documents with pictures or photos. Darkness This option lets you adjust how light or dark the faxes are in relation to the original document.
Page 150 Faxing Scan Preview This option lets you view the first page of the image before it is included in the fax. When the first page is scanned, the scanning is paused and a preview image appears. Note: This option appears only when a working printer hard disk is installed. Using the advanced options Select from the following settings: •...
Page 151: Scanning
Scanning Scanning Using Scan to Network Scan to Network lets you scan your documents to network destinations specified by your system support person. After the destinations (shared network folders) have been established on the network, the setup process for the application involves installing and configuring the application on the appropriate printer using its Embedded Web Server.
Page 152 Scanning Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Navigate to: Settings >...
Page 153 Scanning Scanning to an FTP address using a shortcut number Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 154: Scanning To A Computer Or Flash Drive
Scanning Scanning to a computer or flash drive Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Page 155 Scanning • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. Do either of the following: • Press #, and then enter the shortcut number using the keypad. •...
Page 156: Understanding The Scan Options
Scanning • Scan for E‑mail—Attach a scanned document to an e‑mail. • Scan for Fax—Attach a scanned document to be sent through fax. Touch Send It. Remote scan in progress appears on the printer display. The scanned image opens automatically on the computer screen.
Page 157 Scanning Darkness This option lets you adjust how light or dark the scanned documents are in relation to the original document. Resolution This option lets you adjust the output quality of your file. Increasing the image resolution increases the file size and the time needed to scan your original document.
Page 158 Scanning Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on only one side or on both sides of the paper. • Orientation—This specifies the orientation of the original document, and then changes the Sides (Duplex) and Binding settings to match the orientation.
Page 159: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Settings Default Source Menu Settings Page Active NIC Edit Security Setups General Settings Paper Size/Type Device Statistics Miscellaneous Security Copy Settings Standard Network Settings Configure MP Network Setup Page Fax Settings Standard USB...
Page 160: Paper Menu
Understanding the printer menus Paper menu Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: Multipurpose Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • From the Paper menu, set Configure MP to "Cassette" for Multipurpose Manual Envelope Feeder to appear as a menu setting.
Page 161: Card Stock
Understanding the printer menus Paper Size/Type menu Tray [x] Size Specify the paper size loaded in each tray. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS‑B5 • If two trays contain paper of the same size and type, and the trays have Letter the same settings, then the trays are automatically linked.
Page 162: Jis B5
Understanding the printer menus MP Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Configure MP to “Cassette” for MP Feeder Letter Size to appear as a menu.
Page 163: Legal
Understanding the printer menus Manual Paper Size Specify the size of the paper being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
Page 164: Substitute Size Menu
Understanding the printer menus Default ADF Media Type Specify the media type being loaded in the ADF. Plain Paper Note: Plain Paper is the factory default setting. Card Stock Transparency Recycled Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper...
Page 165 Understanding the printer menus Transparency Texture Specify the relative texture of the transparencies loaded in a specific tray. Smooth Note: Normal is the factory default setting. Normal Rough Recycled Texture Specify the relative texture of the recycled paper loaded in a specific tray. Smooth Note: Normal is the factory default setting.
Page 166: Paper Weight Menu
Understanding the printer menus Heavy Texture Specify the relative texture of the heavy paper loaded in a specific tray. Smooth Note: Normal is the factory default setting. Normal Rough Rough/Cotton Texture Specify the relative texture of the rough or cotton paper loaded in a specific tray. Rough Note: Rough is the factory default setting.
Page 167 Understanding the printer menus Envelope Weight Specify the relative weight of the envelope loaded. Light Note: Normal is the factory default setting. Normal Heavy Rough Envelope Weight Specify the relative weight of the rough envelope loaded. Light Note: Normal is the factory default setting. Normal Heavy Letterhead Weight...
Page 168: Paper Loading Menu
Understanding the printer menus Paper Loading menu Card Stock Loading Determine and set two-sided printing for all print jobs with Card Stock as the paper type. Duplex Recycled Loading Determine and set two-sided printing for all print jobs with Recycled as the paper type.
Page 169: Custom Types Menu
Understanding the printer menus Custom [x] Loading Determine and set two-sided printing for all print jobs with Custom [x] as the paper type. Duplex Note: Custom [x] Loading is available only when the custom type is supported. Notes: • Off is the factory default setting for all Paper Loading menu selections. •...
Page 170: Custom Scan Sizes Menu
Understanding the printer menus Custom Scan Sizes menu Custom Scan Size [x] Specify a custom scan size name, scan sizes, and options. The custom scan size name replaces Custom Scan Size [x] in the printer menus. Scan Size Name Media Type Notes: ADF Media Type •...
Page 171: Universal Setup Menu
Understanding the printer menus Universal Setup menu Units of Measure Identify the units of measure. Inches Notes: Millimeters • Inches is the US factory default setting. • Millimeters is the international factory default setting. Portrait Width Set the portrait width. 3–8.5 inches Notes: 76–216 mm...
Page 172 Understanding the printer menus Configure Bins Specify configuration options for bins. Mailbox Notes: Link • Mailbox is the factory default setting. This treats each Mail Overflow bin as a separate mailbox. Link Optional • Link configures all available bins as one large bin. Type Assignment •...
Page 173: Reports Menu
Understanding the printer menus Reports menu Reports menu Menu Settings Page Print a report containing information about the paper loaded in trays, installed memory, total page count, alarm settings, timeouts, printer control panel language, TCP/IP address, status of supplies, status of the network connection, and other information.
Page 174: Network/Ports Menu
Understanding the printer menus Print Directory Print a list of all the resources stored in an optional flash memory card or printer hard disk. Notes: • Job Buffer Size must be set to 100%. • Make sure the optional flash memory or printer hard disk is working and installed correctly.
Page 175 Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Auto Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel, and then exiting the menus causes the printer to restart.
Page 176: Network Card Menu
Understanding the printer menus Reports menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Reports • Network/Ports > Network [x] > Network [x] Setup > Reports Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address. Network Card menu To access the menu, navigate to either of the following: •...
Page 177 Understanding the printer menus IP Address View or change the current TCP/IP address. Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off on systems that support BOOTP and RARP.
Page 178: Ipv6 Menu
Understanding the printer menus IPv6 menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > IPv6 • Network/Ports > Network [x] > Network [x] Setup > IPv6 Note: This menu is available only in network printers or printers that are attached to print servers. Enable IPv6 Enable IPv6 in the printer.
Page 179: Appletalk Menu
Understanding the printer menus Network Mode Specify the network mode. BSS Type Notes: Infrastructure • Infrastructure is the factory default setting. This lets the printer Ad hoc access a network using an access point. • Ad hoc configures wireless connection directly between the printer and a computer.
Page 180: Standard Usb Menu
Understanding the printer menus Standard USB menu PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 181 Understanding the printer menus Job Buffering Temporarily store print jobs in the printer hard disk before printing. Notes: • Off is the factory default setting. Auto • On buffers jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port.
Page 182 Understanding the printer menus PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 183 Understanding the printer menus Protocol Specify the parallel port protocol. Standard Notes: Fastbytes • Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting. • Standard tries to resolve parallel port communication problems. Honor Init Determine if the printer honors printer hardware initialization requests from the computer.
Page 184 Understanding the printer menus PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 185 Understanding the printer menus Job Buffering Temporarily store print jobs on the printer hard disk before printing. Notes: • Off is the factory default setting. The printer does not buffer print jobs on the Auto printer hard disk. • On buffers print jobs on the printer hard disk. •...
Page 186: Smtp Setup Menu
Understanding the printer menus Parity Set the parity for serial input and output data frames. Even Note: None is the factory default setting. None Ignore Honor DSR Determine whether the printer uses the DSR Signal. Notes: • Off is the factory default setting. •...
Page 187: Security Menu
Understanding the printer menus Device‑Initiated E‑mail Specify what credentials will be used when communicating to the SMTP server. Some SMTP servers require credentials to send an e-mail. None Use Device SMTP Credentials Notes: User‑Initiated E‑mail • None is the factory default setting for Device‑Initiated E‑mail and None User‑Initiated E‑mail.
Page 188: Miscellaneous Security Settings Menu
Understanding the printer menus Edit Access Controls Control access to printer menus, firmware updates, held jobs, and other access points. Administrative Menus Function Access Management Solutions Cancel jobs at the Device Miscellaneous Security Settings menu Login Restrictions Limit the number and time frames of failed login attempts from the printer control panel before all users are locked out.
Page 189: Confidential Print Menu
Understanding the printer menus LDAP Certificate Verification Allow the user to request a server certificate. Demand Notes: • “Demand” means a server certificate is requested. If a bad certificate is Allow provided or if no certificate is provided, then the session is terminated Never immediately.
Page 190: Disk Wiping Menu
Understanding the printer menus Verify Job Expiration Set a limit on how long the printer stores print jobs needing verification. 1 hour 4 hours 24 hours 1 week Reserve Job Expiration Set a limit on how long the printer stores print jobs for printing at a later time. 1 hour 4 hours 24 hours...
Page 191 Understanding the printer menus Delete Log Specify whether or not audit logs are deleted. Note: Yes is the factory default setting. Configure Log Specify how and whether or not audit logs are created. Enable Audit Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog.
Page 192: Settings Menu
Understanding the printer menus Enable Authentication Change the authentication setting to On or Off. Note: Off is the factory default setting. Settings menu General Settings menu Display Language Set the language of the text appearing on the printer display. English Note: Not all languages are available for all printers, and you may Francais need to install special hardware for those languages to appear.
Page 193 Understanding the printer menus ADF Loaded Beep Specify whether or not the ADF sounds a beep when paper is loaded. Enabled Disabled Note: Enabled is the factory default setting. ADF Multi‑feed Sensor Detect when the ADF picks more than one sheet of paper at once. Note: On is the factory default setting.
Page 194 Understanding the printer menus Keyboard Specify a language and custom key information for the printer keyboard. The additional tabs enable access to accent marks and Keyboard Type symbols from the keyboard. English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska...
Page 195 Understanding the printer menus Displayed Information Specify what is displayed on the upper left and right corners of the home screen. Left side For the Left side and Right side menus, select from the following Right side options: Custom Text [x] None IP Address Hostname...
Page 196 Understanding the printer menus Displayed Information (continued) Customize the displayed information for Waste Toner Bottle, Paper Jam, Load Paper, and Service Errors menus. Waste Toner Bottle Select from the following options: Paper Jam Display Load Paper Service Errors Message to display Default Alternate Default...
Page 197 Understanding the printer menus One Page Copy Set copies from the scanner glass to only one page at a time. Note: Off is the factory default setting. Output Lighting Set the amount of light from the standard output bin. Normal/Standby Mode Notes: •...
Page 198 Understanding the printer menus Web Page Refresh Rate Specify the number of seconds between Embedded Web Server refreshes. 30–300 Note: 120 is the factory default setting. Contact Name Specify a contact name for the printer. Note: The contact name is stored on the Embedded Web Server. Location Specify the location of the printer.
Page 199 Understanding the printer menus Timeouts Set the printer to operate at a low power state. Hibernate Timeout Note: Disabled is the factory default setting in all countries. Disabled 1–3 hr 6 hr 1–3 days 1–2 weeks 1 month Hibernate Timeout on Connection Set the printer to Hibernate Timeout even when there is an active Ethernet and/or a phone connection.
Page 200 Understanding the printer menus Error Recovery Automatically reboot the printer. Auto Reboot Note: “Reboot when idle” is the factory default setting. Reboot when idle Reboot always Reboot never Error Recovery Determine the number of automatic reboots the printer can perform. Max Auto Reboots 1‑20 Note: 5 is the factory default setting.
Page 201: Copy Settings Menu
Understanding the printer menus Press Sleep Button Determine how the printer responds when pressing the Sleep button when the printer is idle. Do Nothing Sleep Notes: Hibernate • Sleep is the factory default setting. • Sleep or Hibernate sets the printer to operate at a lower power configuration.
Page 202 Understanding the printer menus Content Source Specify how the original document was produced. Black/White Laser Note: Black/White Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Sides (Duplex) Specify whether an original document is two‑sided (duplex) or one‑sided, and then to specify whether the copy should be two‑sided or one‑sided.
Page 203 Understanding the printer menus Offset Stacker Offset pages at certain instances. None Notes: Between Copies • None is the factory default setting. Between Jobs • This menu item appears only when an offset stacker or a staple finisher is installed. Original Size Specify the paper size of the original document.
Page 204 Understanding the printer menus Darkness Lighten or darken the print for the copy job. 1–9 Note: 5 is the factory default setting. Output Bin Specify the bin to be used for the copy job. Standard Bin Notes: Bin [x] • Standard Bin is the factory default setting.
Page 205: Fax Settings Menu
Understanding the printer menus Background Removal Adjust the amount of background visible on a copy. ‑4 to 4 Note: 0 is the factory default setting. Auto Center Automatically center the content on the page. Note: Off is the factory default setting. Contrast Specify the contrast used for the copy job.
Page 206 Understanding the printer menus Enable Manual Fax Set the printer to fax manually, which requires a line splitter and a telephone handset. Notes: • Use a regular telephone to answer an incoming fax job and to dial a fax number. •...
Page 207 Understanding the printer menus Fax Cover Page Configure the fax cover page. Fax Cover Page Note: “Off by default” is the factory default setting for all Fax Cover Page options. Off by default On by default Never use Always use Include to Field Include from Field From...
Page 208 Understanding the printer menus Original Size Specify the paper size of the original document. Letter Note: Mixed Sizes is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x]...
Page 209 Understanding the printer menus Dialing Prefix Rules Establish a dialing prefix rule. Prefix Rule [x] Automatic Redial Specify the number of times the printer tries to send the fax to a specified number. 0–9 Note: 5 is the factory default setting. Redial frequency Specify the number of minutes between redials.
Page 210 Understanding the printer menus Mirror Image Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail Adjust the amount of shadow detail visible.
Page 211 Understanding the printer menus Separator Sheets Enable the printer to include separator sheets for incoming fax jobs. Note: Off is the factory default setting. Before Job After Job Separator Sheet Source Specify where the printer picks the separator sheet. Tray [x] Note: Tray 1 is the factory default setting.
Page 212 Understanding the printer menus Punch Specify whether prints are punched. Note: Off is the factory default setting. Staple Specify whether prints are stapled. Note: Off is the factory default setting. 1 staple Offset Stacker Offset pages at certain instances. None Notes: Between Copies •...
Page 213: E‑Mail Settings Menu
Understanding the printer menus Speaker Settings Speaker Mode Specify the mode of the speaker. Always Off Notes: On until Connected • “On until Connected” is the factory default setting. A sound is issued until the Always On fax connection is made. •...
Page 214 Understanding the printer menus E‑mail Server Setup Send a message when an e-mail is bigger than the configured size limit. Size Error Message E‑mail Server Setup Specify a domain name, such as a company domain name, and then limits e‑mail destinations only to that domain name.
Page 215 Understanding the printer menus Resolution Specify the resolution of the scan in dots per inch. 75 dpi Note: “150 dpi” is the factory default setting. 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting.
Page 216 Understanding the printer menus JPEG Quality Set the quality of a JPEG photo image in relation to file size and quality of the image. Best for content Notes: 5–90 • “Best for content” is the factory default setting. • 5 reduces the file size and quality of the image. •...
Page 217: Ftp Settings Menu
Understanding the printer menus Allow Save as Shortcut Save e-mail addresses as shortcuts. Notes: • On is the factory default setting. • When set to Off, the Save As Shortcut button does not appear on the e-mail Destination screen. Background Removal Adjust the amount of background visible on a scanned image.
Page 218 Understanding the printer menus PDF Version Set the version level of the PDF file for FTP sending. 1.2–1.6 Note: 1.5 is the factory default setting. A–1a Content Type Specify the content of the original document. Text Note: Text/Photo is the factory default setting. Graphics Text/Photo Photo...
Page 219 Understanding the printer menus Original Size Specify the paper size of the original document. Letter Notes: Legal • Letter is the U.S. factory default setting. Executive • A4 is the international factory default setting. Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Difficult Media Letter...
Page 220 Understanding the printer menus Photo Default Set the quality of a photo image in relation to the file size and quality of the image. 5–90 Note: 50 is the factory default setting. Use Multi‑Page TIFF Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan‑to‑FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page of the job.
Page 221: Flash Drive Menu
Understanding the printer menus Mirror Image Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail Adjust the amount of shadow detail visible on a scanned image.
Page 222 Understanding the printer menus Content Source Specify how the original document was produced. Black/White Laser Note: Black/White Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Resolution Specify the resolution of the scan in dots per inch (dpi). 75 dpi Note: “150 dpi”...
Page 223 Understanding the printer menus Sides (Duplex) Specify the page orientation of text and graphics. Notes: Long Edge • Off is the factory default setting. Short Edge • Long Edge assumes binding along the long edge of the page (left edge for portrait and top edge for landscape).
Page 224: Print Settings
Understanding the printer menus Contrast Specify the contrast of the scanned image. 0–5 Note: “Best for content” is the factory default setting. Best for content Mirror Image Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image Create a negative image of the original document.
Page 225 Understanding the printer menus Offset Stacker Offset pages at certain instances. None Notes: Between Copies • None is the factory default setting. Between Pages • This menu item appears only when an offset stacker or a staple finisher is installed. Hole Punch Specify whether prints have punched holes.
Page 226: Setup Menu
Understanding the printer menus Separator Sheets Specify whether blank separator sheets are inserted. Notes: Between Copies • Off is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Collate is set to Between Pages “1,2,3 ‑...
Page 227 Understanding the printer menus Print Area Set the logical and physical printable area. Normal Notes: Fit to Page • Normal is the factory default setting. When attempting to Whole Page print data in the non‑printable area defined by the Normal setting, the printer clips the image at the boundary.
Page 228: Finishing Menu
Understanding the printer menus Finishing menu Sides (Duplex) Specify whether two‑sided (duplex) printing is set as the default for all print jobs. 1 sided Notes: 2 sided • “1 sided” is the factory default setting. • You can set two‑sided printing from the printer software. For Windows users: Click File >...
Page 229 Understanding the printer menus Separator Source Specify the paper source for separator sheets. Tray [x] Notes: Manual Feeder • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for Manual Feeder to appear as a menu setting.
Page 230: Quality Menu
Understanding the printer menus Hole Punch Mode Specify the number of holes to be created on printed outputs for the purpose of collecting the sheets in a binder or folder. 2 holes 3 holes Notes: 4 holes • “3 holes” is the U.S. factory default setting. “4 holes” is the international factory default setting.
Page 231: Job Accounting Menu
Understanding the printer menus Enhance Fine Lines Enable a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts. Notes: • Off is the factory default setting. • You can set this option from the printer software. For Windows users, click File > Print, and then click Properties, Preferences, Options, or Setup.
Page 232: Utilities Menu
Understanding the printer menus Disk Near Full Action Determine and set how the printer responds when the printer hard disk is nearly full. None Notes: E‑mail Current Log • None is the factory default setting. E‑mail & Delete Current Log •...
Page 233 Understanding the printer menus Format Flash Format the flash memory. Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted. Notes: • Yes deletes all data stored in flash memory. • No cancels the format request. •...
Page 234: Postscript Menu
Understanding the printer menus Annotations Print annotations in a PDF. Do Not Print Note: Do Not Print is the factory default setting. Print PostScript menu Print PS Error Print a page containing the PostScript error. Note: Off is the factory default setting. Lock PS Startup Mode Disable the SysStart file.
Page 235 Understanding the printer menus Symbol Set Specify the symbol set for each font name. 10U PC‑8 Notes: 12U PC‑850 • 10U PC‑8 is the US factory default setting. 12U PC‑850 is the international factory default setting. • A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols.
Page 236 Understanding the printer menus PCL Emulation Settings Specify whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command. Auto CR after LF Note: Off is the factory default setting. PCL Emulation Settings Specify whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command.
Page 237: Html Menu
Understanding the printer menus HTML menu Font Name Joanna MT Set the default font for HTML documents. Albertus MT Letter Gothic Note: The Times font is used in HTML documents that do not Antique Olive Lubalin Graph specify a font. Apple Chancery Marigold Arial MT...
Page 238: Image Menu
The Help menu consists of a series of Help pages that are stored in the multifunction printer (MFP) as PDF files. They contain information about using the printer and performing various tasks, including copying, scanning, and faxing. English, French, German, and Spanish translations are stored in the printer. Other translations are available at http://support.lexmark.com. Menu item Description...
Page 239 Understanding the printer menus Menu item Description E‑mail Guide Provides information about sending e‑mails using addresses, shortcut numbers, or the address book, and about changing settings Fax Guide Provides information about sending faxes using fax numbers, shortcut numbers, or the address book, and about changing settings FTP Guide Provides information about scanning documents directly to an FTP server using an FTP address, shortcut numbers, or the address book, and about changing settings...
Page 240: Saving Money And The Environment
Before printing or making multiple copies of a document: • Use the preview feature, which you can select from the Print dialog or from the Lexmark Toolbar to see how the document will look like before you print it. •...
Page 241: Saving Energy
Saving money and the environment Saving energy Using Eco‑Mode Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 242: Adjusting Sleep Mode
Saving money and the environment Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a document is ready to print. There will be a short delay before the first page is printed. Use factory default settings.
Page 243: Using Hibernate Mode
Saving money and the environment Using Hibernate mode Hibernate is an ultra‑low‑power operating mode. When operating in Hibernate mode, the printer is essentially off, and all other systems and devices are turned off safely. Note: The Hibernate and Sleep modes can be scheduled. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field.
Page 244: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 245 Saving money and the environment To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the prepaid shipping label. You can also do the following: Go to www.lexmark.com/recycle. From the Toner Cartridges section, select your country or region.
Page 246: Securing The Printer
Securing the printer Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs.
Page 247: Erasing Non-Volatile Memory
Securing the printer Erasing non‑volatile memory Erase individual settings, device and network settings, security settings, and embedded solutions by following these steps: Turn off the printer. Hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress bar appears.
Page 248: Configuring Printer Hard Disk Encryption
Securing the printer Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a printer hard disk installed. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field.
Page 249: Finding Printer Security Information
You can also see the Embedded Web Server Administrator’s Guide for additional information: Go to http://support.lexmark.com, and then click SELECT YOUR PRODUCT. From the “Search by Product Category” section, navigate to Software and Solutions > Other Applications. Click the Manuals tab, and then select the Embedded Web Server Administrator’s Guide.
Page 250: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.
Page 251: Cleaning The Scanner Glass
Maintaining the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. Slightly dampen a soft, lint-free cloth or paper towel with water. Open the scanner cover. Remove the white underside of the scanner cover.
Page 252 Maintaining the printer Open the bottom ADF door. Wipe the ADF scanner glass under the ADF door. Close the bottom ADF door. Place the white underside of the scanner cover on the scanner glass, and then close the scanner cover.
Page 253: Emptying The Hole Punch Box
Maintaining the printer Wipe the areas shown, and then let them dry. White underside of the scanner cover Scanner glass ADF glass White underside of the ADF cover Close the scanner cover. Emptying the hole punch box Pull out the hole punch box. Empty the container.
Page 254: Checking The Status Of Parts And Supplies
Maintaining the printer Insert the emptied hole punch box back into the finisher until it clicks into place. Checking the status of parts and supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the home screen, touch Status/Supplies >...
Page 255: Ordering Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. Use of third-party supplies or parts can affect warranty coverage.
Page 256: Ordering A Maintenance Kit
Africa, Middle East, Central Eastern Europe (non‑EU), and Commonwealth of Independent States (CIS) Toner Cartridge High Yield Toner Cartridge 625H Extra High Yield Toner Cartridge 625X For more information on countries located in each region, visit www.lexmark.com/regions. Item Regular cartridge Worldwide Extra High Yield Toner Cartridge 620XA Ordering a maintenance kit To identify the supported fuser type, view the label on the fuser.
Page 257: Storing Supplies
Maintaining the printer Type Part number MX810 Series regular fuser maintenance kit Type 07 40X8427 MX810 Series regular fuser maintenance kit Type 08 40X8428 MX810 Series regular fuser maintenance kit Type 09 40X8429 Lexmark roller kit Part number MX810 Series roller kit...
Page 258: Replacing Supplies
Maintaining the printer Replacing supplies Replacing the toner cartridge Lift the front cover, and then pull down the multipurpose feeder door.
Page 259 Maintaining the printer Pull the cartridge out of the printer using the handle. Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to redistribute the toner. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Page 260 Maintaining the printer Warning—Potential Damage: When replacing a toner cartridge, do not leave the imaging unit exposed to direct light for an extended period of time. Extended exposure to light may cause print quality problems. Close the multipurpose feeder door and the front cover.
Page 261 Maintaining the printer Replacing the imaging unit Lift the front cover, and then pull down the multipurpose feeder door.
Page 262 Maintaining the printer Pull out the toner cartridge from the printer using the handle. Lift the green handle, and then pull out the imaging unit from the printer.
Page 263 Maintaining the printer Unpack the new imaging unit, and then shake it. Remove all packing material from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 264 Maintaining the printer Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Close the multipurpose feeder door and the front cover.
Page 265 Maintaining the printer Replacing a staple cartridge Open the stapler door. Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher. Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge.
Page 266: Moving The Printer
Maintaining the printer Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge. Push the staple cartridge into the finisher until it clicks into place. Close the stapler door. Moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Page 267: Moving The Printer To Another Location
Maintaining the printer • If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the right side of the tray toward the front of the tray until it clicks into place. •...
Page 268: Managing The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server Administrator's Guide on the Lexmark Web site at http://support.lexmark.com. Checking the virtual display Open a Web browser, and then type the printer IP address in the address field.
Page 269: Configuring Supply Notifications From The Embedded Web Server
Managing the printer Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Reports, and then click the type of report you want to view.
Page 270: Restoring Factory Default Settings
Managing the printer Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. For more information, see “Printing a menu settings page” on page 63. If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All Settings option.
Page 271: Clearing Jams
Clearing jams Clearing jams Jam error messages appear on the printer display and include the area of the printer where the jam occurred. When there is more than one jam, the number of jammed pages is displayed. Avoiding jams Load paper properly •...
Page 272 Clearing jams • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
Page 273 Clearing jams Allow the paper to enter the optional mailbox bins properly • Make sure to adjust the bin extender so that the paper size indicators match the size of the paper used. Notes: – If the bin extender is shorter than the size of the paper you are printing on, then the paper causes a jam in the mailbox bin.
Page 274: Understanding Jam Messages And Locations
Clearing jams • If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push the paper all the way back. Note: If the paper is not under the bin arm, then a jam occurs due to an overfilled bin. Use recommended paper •...
Page 275 Clearing jams Notes: • When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints to the standard bin after a jammed page has been cleared. Check your printed output for blank pages. • When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Page 276: [X]-Page Jam, Lift Front Cover To Remove Cartridge. [200-201]
Clearing jams Area name Printer control panel message What to do Multipurpose feeder [x]‑page jam, clear manual Remove all paper from the multipurpose feeder, and feeder. [250] then remove the jammed paper. Inside the printer [x]‑page jam, lift front cover to Open the front cover and the multipurpose feeder, remove cartridge.
Page 277 Clearing jams Lift the green handle, and then pull out the toner cartridge from the printer. Place the toner cartridge aside. Lift the green handle, and then pull out the imaging unit from the printer. Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 278 Clearing jams Pull the jammed paper gently to the right, and then remove it from the printer. Note: Make sure all paper fragments are removed. Warning—Potential Damage: The jammed paper may be covered with toner, which can stain garments and skin.
Page 279 Clearing jams Insert the toner cartridge into the printer, and then push the green handle back into place. Notes: • Align the arrows on the guides of the toner cartridge with the arrows in the printer. • Make sure the cartridge is fully pushed in.
Page 280: [X]-Page Jam, Open Upper Rear Door. [202]
Clearing jams Close the multipurpose feeder door and the front cover. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open upper rear door. [202] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 281 Clearing jams Pull down the rear door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 282: [X]-Page Jam, Open Upper And Lower Rear Door. [231-234]
Clearing jams Close the rear door. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open upper and lower rear door. [231–234] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 283 Clearing jams Pull down the rear door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 284 Clearing jams Close the rear door.
Page 285 Clearing jams Open the rear door of the duplex area, and then push the back of the standard tray. Press down the rear duplex flap, then firmly grasp the jammed paper, and then gently pull the paper out. Note: Make sure all paper fragments are removed.
Page 286: [X]-Page Jam, Remove Standard Bin Jam. [203]
Clearing jams Insert the standard tray. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove standard bin jam. [203] Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 287: [X]-Page Jam, Remove Tray 1 To Clear Duplex. [235-239]
Clearing jams From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove tray 1 to clear duplex. [235–239] Pull out the tray completely. Note: Lift the tray slightly, and then pull it out. Push down the front duplex flap, then firmly grasp the jammed paper, and then gently pull the paper to the right and out of the printer.
Page 288: [X]-Page Jam, Open Tray [X]. [24X]
Clearing jams Insert the tray. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open tray [x]. [24x] Check which tray is indicated on the printer display, and then pull the tray. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 289: [X]-Page Jam, Clear Manual Feeder. [250]
Clearing jams Insert the tray. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, clear manual feeder. [250] From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 290: [X]-Page Jam, Open Mailbox Rear Door. Leave Paper In Bin. [4Yy.xx]
Clearing jams Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Reload paper into the multipurpose feeder. Slide the paper guide until it rests lightly against the edge of the paper. From the printer control panel, touch Done to clear the message and continue printing.
Page 291 Clearing jams Close the rear mailbox door. If the jam is in the mailbox bin, then firmly grasp the jammed paper, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 292 Clearing jams From the printer control panel, touch Done to clear the message and continue printing.
Page 293: [X]-Page Jam, Open Automatic Feeder Top Cover. [28Y.xx]
Clearing jams [x]‑page jam, open automatic feeder top cover. [28y.xx] Remove all original documents from the ADF tray. Note: The message is cleared when the pages are removed from the ADF tray. Open the ADF cover. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 294: [X]-Page Jam, Remove Paper, Open Finisher Rear Door. Leave Paper In Bin. [451]
Clearing jams Close the bottom ADF door. Straighten the edges of the original documents, then load the documents into the ADF, and then adjust the paper guide. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove paper, open finisher rear door.
Page 295: [X]-Page Jam, Remove Paper, Open Stapler Door. Leave Paper In Bin. [455-457]
Clearing jams Close the staple finisher door. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove paper, open stapler door. Leave paper in bin. [455–457] From the stapler bin, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 296 Clearing jams Open the stapler outer and inner doors. Pull down the latch of the staple cartridge holder, and then pull the holder out of the printer.
Page 297 Clearing jams Use the metal tab to lift the staple guard, and then remove any loose staples. Press down the staple guard until it clicks into place.
Page 298 Clearing jams Slide the staples toward the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket. Warning—Potential Damage: Do not tap the cartridge on a hard surface. This could damage the cartridge. Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place.
Page 299: Troubleshooting
Troubleshooting Troubleshooting Understanding the printer messages Cartridge low [88.xy] You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge nearly low [88.xy] If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge very low, [x] estimated pages remain [88.xy] You may need to replace the toner cartridge very soon.
Page 300: Close Door Or Insert Cartridge
Troubleshooting Change [paper source] to [paper type] [paper size] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, then specify the paper size and type in the Paper menu on the printer control panel, and then touch Finished changing paper.
Page 301: Close Front Door
Troubleshooting • Touch Finish job without further scanning to end the last successful scan job. Note: This does not cancel the scan job. All successfully scanned pages will be processed further for copying, faxing, or e-mailing. • Touch Cancel job to clear the message and cancel the scan job. Close front door Close the front door of the printer.
Page 302: Disk Must Be Formatted For Use In This Device
Troubleshooting Disk full, scan job canceled Try one or more of the following: • Touch Continue to clear the message and continue scanning. • Delete fonts, macros, and other data stored in the printer hard disk. • Install a hard disk with higher capacity. Disk must be formatted for use in this device From the printer control panel, touch Format disk to format the printer hard disk and clear the message.
Page 303 Troubleshooting Fax server 'To Format' not set up. Contact system administrator. Try one or more of the following: • From the printer control panel, touch Continue to clear the message. • Complete the Fax Server setup. If the message appears again, then contact your system support person. Fax Station Name not set up.
Page 304: Insert Staple Cartridge
Troubleshooting Incompatible tray [x] [59] Try one or more of the following: • Remove the indicated tray. • From the printer control panel, touch Continue to clear the message and continue printing without using the indicated tray. Incorrect paper size, open [paper source] [34] Try one or more of the following: •...
Page 305 Troubleshooting Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. • Cancel the print job. • Reset active bin Install duplex Try one or more of the following: • Install the duplex unit: Turn off the printer. Unplug the power cord from the electrical outlet.
Page 306 Troubleshooting Insufficient memory to support Resource Save feature [35] Install additional printer memory or touch Continue to disable Resource Save, clear the message, and continue printing. Insufficient memory, some Held Jobs were deleted [37] From the printer control panel, touch Continue to clear the message. Insufficient memory, some held jobs will not be restored [37] Try one or more of the following: •...
Page 307 Troubleshooting Load [paper source] with [paper type] [paper size] [paper orientation] Try one or more of the following: • Load the specified tray or feeder with the correct size and type of paper. • To use the tray or feeder with the correct size and type of paper, touch Finished loading paper on the printer control panel.
Page 308: Load Staples
From the printer control panel, touch Cancel job to cancel the print job. Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, contact customer support at http://support.lexmark.com or your service representative. If necessary, touch Continue to clear the message and continue printing.
Page 309 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 310: Paper Changes Needed
Printer had to restart. Last job may be incomplete. From the printer control panel, touch Continue to clear the message and continue printing. For more information, visit http://support.lexmark.com or contact customer support. Reattach bin [x] Try one or more of the following: •...
Page 311 Unplug the power cord from the electrical outlet. Remove the indicated bins. Contact customer support at http://support.lexmark.com or your service representative. From the printer control panel, touch Continue to clear the message and print without using the indicated bins. Reinstall missing or unresponsive cartridge [31.xy] Try one or more of the following: •...
Page 312: Remove Paper From All Bins
“Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer.
Page 313: Replace Jammed Originals If Restarting Job
“Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace jammed originals if restarting job.
Page 314: Replace Separator Pad
Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace unsupported imaging unit [32.xy] Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies”...
Page 315: Restore Held Jobs
Troubleshooting Restore held jobs? Try one or more of the following: • From the printer control panel, touch Restore to restore all held jobs stored in the printer hard disk. • From the printer control panel, touch Do not restore if you do not want to restore any of the print jobs. Scan document too long The scan job exceeds the maximum number of pages.
Page 316: Some Held Jobs Were Not Restored
Troubleshooting • Check that the serial interface parameters (protocol, baud, parity, and data bits) are set correctly on the printer and computer. • Turn off the printer, and then turn it back on. Serial port [x] disabled [56] Try one or more of the following: •...
Page 317 Troubleshooting Remove the extra bins. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. Too many disks installed [58] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the extra printer hard disks. Connect the power cord to a properly grounded electrical outlet.
Page 318: Solving Printer Problems
Troubleshooting Unsupported camera mode, unplug camera and change mode The camera mode does not support PictBridge. Unplug the camera, change the mode and plug the camera back into the printer. Unsupported disk Remove the unsupported printer hard disk, and then insert a supported one. Unsupported option in slot [x] [55] Turn off the printer.
Page 319: Basic Printer Problems
Troubleshooting Basic printer problems The printer is not responding Action Step 1 Go to step 2. Turn on the printer. Make sure the printer is turned on. Is the printer turned on? Step 2 Press the Sleep button Go to step 3. to wake the printer Check if the printer is in Sleep mode or Hibernate mode.
Page 320: Printer Display Is Blank
Troubleshooting Action Step 8 Go to step 9. Connect the printer cable securely to the Check if one end of the printer cable is plugged into a port on the printer printer and the and the other to the computer, print server, option, or other network computer, print server, device.
Page 321: Hardware And Internal Option Problems
Troubleshooting Hardware and internal option problems Cannot detect internal option Action Step 1 The problem is solved. Go to step 2. Turn off the printer, then wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 3.
Page 322: Internal Solutions Port Does Not Operate Correctly
Troubleshooting Action Step 2 The problem is solved. Contact customer support. Check the cable and the internal print server connection. Use the correct cable, and then check if it is securely connected to the internal print server. Does the internal print server operate correctly? Internal Solutions Port does not operate correctly Action Step 1...
Page 323 Troubleshooting Action Step 2 The problem is solved. Go to step 3. Turn off the printer, then wait about 10 seconds, and then turn the printer back on. Resend the print job. Is the tray working? Step 3 Go to step 4. Reinstall the tray.
Page 324: Paper Feed Problems
Troubleshooting Paper feed problems Jammed pages are not reprinted Action Turn on Jam Recovery. The problem is solved. Contact customer support. From the home screen, navigate to: > Settings > General Settings > Print Recovery From the Jam Recovery menu, touch the arrows to scroll to On or Auto.
Page 325: Solving Print Problems
Troubleshooting Paper jam message remains after jam is cleared Action Check the entire paper path for jammed paper. Contact customer The problem is solved. support. Remove any jammed paper. From the printer control panel, touch Continue to clear the message. Does the paper jam message remain? Solving print problems Printing problems...
Page 326: Envelope Seals When Printing
Troubleshooting Action Step 3 The problem is solved. Add additional printer memory. Free up additional printer memory by deleting some of the held jobs. Does the job print? Envelope seals when printing Action Contact customer The problem is solved. Use envelopes that have been stored in a dry environment. support.
Page 327: Incorrect Characters Print
Troubleshooting Action Step 5 Contact customer The problem is solved. support. Check if the USB port is disabled by the system support person. Does the error message still appear? Incorrect characters print Action Step 1 Deactivate Hex Trace Go to step 2. mode.
Page 328 Troubleshooting Action Step 4 The problem is solved. Contact customer support. Check if the trays are not linked. Resend the print job. Did the job print from the correct tray or on the correct paper? Large jobs do not collate Action Step 1 The problem is solved.
Page 329: Printing Slows Down
Troubleshooting Action Step 2 The problem is solved. Contact customer support. Open the document you want to print in Adobe Acrobat. Click File > Print > Advanced > Print As Image > OK > OK. Do the files print? Printing slows down Notes: •...
Page 330 The problem is solved. Contact customer support. Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page 53. Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print?
Page 331: Print Job Takes Longer Than Expected
Troubleshooting Print job takes longer than expected Action Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer. From the printer control panel, navigate to: Settings > General Settings Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.
Page 332: Tray Linking Does Not Work
Troubleshooting Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Step 1 The problem is solved. Go to step 2. Open the trays, and then check if they contain paper of the same size and type.
Page 333: Print Quality Problems
Troubleshooting Print quality problems Characters have jagged or uneven edges Action Step 1 Go to step 2. The problem is solved. Print a font sample list to check if the fonts you are using are supported by the printer. From the printer control panel, navigate to: >...
Page 334 Troubleshooting Clipped pages or images Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the paper loaded. Resend the print job.
Page 335: Gray Background On Prints
Troubleshooting Compressed images appear on prints Note: Printing on letter-size paper using a 220-volt fuser compresses images. Action Step 1 The problem is solved. Go to step 2. Make sure the size of the paper loaded in the tray matches the fuser type.
Page 336: Horizontal Voids Appear On Prints
Troubleshooting Action Step 2 The problem is solved. Go to step 3. Reinstall the imaging unit and the toner cartridge. Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
Page 337: Incorrect Margins On Prints
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 338: Paper Curl
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. Resend the print job. Are the margins correct? Paper curl Action Step 1 Go to step 2.
Page 339: Printer Is Printing Blank Pages
Troubleshooting Printer is printing blank pages Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit.
Page 340: Printer Is Printing Solid Black Pages
Troubleshooting Printer is printing solid black pages Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 341 Troubleshooting Action Step 2 Go to step 3. Specify the paper size and type from the tray From the printer control panel, set the paper size and type in the Paper settings to match the menu to match the paper loaded in the tray. paper loaded in the tray.
Page 342: Print Is Too Dark
Troubleshooting Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, reduce the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too dark? Step 2 Go to step 3.
Page 343: Print Is Too Light
Troubleshooting Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the print still too dark? Step 6 Contact...
Page 344 Troubleshooting Action Step 4 From the printer Go to step 5. control panel, change Make sure that the paper has no texture or rough finishes. the texture settings in the Paper Texture Are you printing on textured or rough paper? menu to match the paper you are printing Step 5...
Page 345: Repeating Defects Appear On Prints
Troubleshooting Repeating defects appear on prints Action Step 1 Go to step 2. The problem is solved. Replace the imaging unit if the distance between the defects is equal to any of the following: • 47.8 mm (1.88 in.) • 96.8 mm (3.81 in.) •...
Page 346: Shadow Images Appear On Prints
Troubleshooting Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge Action Step 1 Go to step 2. Load paper with the correct paper type and Load paper with the correct paper type and weight in the tray.
Page 347: Skewed Print
Troubleshooting Skewed print Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact customer...
Page 348: Streaked Vertical Lines Appear On Prints
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do streaked horizontal lines appear on prints? Step 4 Go to step 5.
Page 349 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper texture, type, and weight in the Paper menu to match the paper loaded in the tray. • Specify the paper texture, type, and weight from the...
Page 350: Toner Fog Or Background Shading Appears On Prints
Troubleshooting Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Action Step 1 The problem is solved. Go to step 2. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 351: Toner Specks Appear On Prints
Troubleshooting Toner specks appear on prints Action Replace the imaging unit, and then resend the print job. Contact customer The problem is solved. support. Do toner specks appear on prints? Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency.
Page 352: Vertical Voids Appear On Prints
Troubleshooting Vertical voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct fill pattern. Resend the print job. Do vertical voids appear on prints? Step 2 Go to step 3.
Page 353: Solving Copy Problems
Troubleshooting Solving copy problems • “Copier does not respond” on page 353 • “Partial document or photo copies” on page 353 • “Poor copy quality” on page 354 • “Scanner unit does not close” on page 355 Copier does not respond Action Step 1 Clear the error or status...
Page 354: Poor Copy Quality
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Specify the paper size. Depending on your operating system, specify the paper size in Printing Preferences or the Print dialog. Resend the print job. Do copies print properly? Poor copy quality Action Step 1 Clear the error or status...
Page 355: Scanner Unit Does Not Close
Troubleshooting Action Step 7 Go to step 8. The problem is solved. Check for patterns on prints. From the Copy screen, navigate to: Advanced Options > Advanced Imaging > Sharpness > select a lower setting Note: Make sure no scaling is being selected. Resend the copy job.
Page 356: Solving Fax Problems
Troubleshooting Solving fax problems • “Caller ID is not shown” on page 356 • “Cannot send or receive a fax” on page 356 • “Can receive but not send faxes” on page 359 • “Can send but not receive faxes” on page 359 •...
Page 357 Troubleshooting Action Step 3 Go to step 4. Turn on the printer, and then wait until Check the power. Ready appears on the Check if the printer is plugged in and turned on, and if Ready appears display. on the display. Is the printer turned on, and does Ready appear on the display? Step 4 Go to step 5.
Page 358 Troubleshooting Action Step 7 Go to step 8. • Try calling the fax number to make Check for a dial tone. sure that it is working properly. Did you hear a dial tone? • If the telephone line is being used by another device, then wait until the other device is...
Page 359: Can Receive But Not Send Faxes
Troubleshooting Can receive but not send faxes Action Step 1 The problem is solved. Go to step 2. Check if the printer is in Fax mode. From the home screen, touch Fax to put the printer in Fax mode, and then send the fax.
Page 360 Troubleshooting Action Step 2 The problem is solved. Go to step 3. Check the ring count delay settings. Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 361: Solving Scanner Problems
Troubleshooting Received fax has poor print quality Action Step 1 The problem is solved. Go to step 2. Ask the person who sent you the fax to: Check if the quality of the original document is satisfactory. Increase the fax scan resolution, if possible. Resend the fax.
Page 362: Cannot Scan From A Computer
Troubleshooting • “Scan job was not successful” on page 364 • “Scanner unit does not close” on page 364 • “Scanning takes too long or freezes the computer” on page 364 • “The scanner does not respond” on page 365 Cannot scan from a computer Action Step 1...
Page 363: Poor Scanned Image Quality
Troubleshooting Poor scanned image quality Action Step 1 Clear the error Go to step 2. message. Check if an error message appears on the display. Is there an error message on the printer display? Step 2 Go to step 3. Increase the scan resolution settings for a Check the quality of the original document.
Page 364: Scanning Takes Too Long Or Freezes The Computer
Troubleshooting Scan job was not successful Action Step 1 Go to step 2. Connect the cables properly. Check the cable connections. Make sure the Ethernet or USB cable is securely connected to the computer and the printer. Are the cables securely connected? Step 2 Change the file name.
Page 365: The Scanner Does Not Respond
Troubleshooting Action Step 2 Contact customer The problem is solved. support. Select a lower scan resolution. Does scanning still take too long or freeze the computer? The scanner does not respond Action Step 1 Go to step 2. Turn on the printer. Check if the printer is turned on.
Page 366: Solving Home Screen Applications Problems
Troubleshooting Action Step 7 The problem is solved. Contact customer support. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Are the printer and scanner working? Solving home screen applications problems An application error has occurred Action Step 1 Go to step 2.
Page 367: Embedded Web Server Does Not Open
Troubleshooting Embedded Web Server does not open Action Step 1 Go to step 2. Type the correct printer IP address in the Make sure the printer IP address is correct. address field of your View the printer IP address: Web browser. •...
Page 368 The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems.
Page 369: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 370 Notices Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. ScanBack is a trademark of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 371: Noise Emission Levels
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 372: Product Disposal
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Page 373: Power Consumption
Notices Temperature information Ambient operating temperature 15.6 to 32.2°C (60 to 90°F) Shipping temperature -40 to 43.3°C (-40 to 110°F) Storage temperature and relative humidity 1 to 35°C (34 to 95°F) 8 to 80% RH Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
Page 374: Hibernate Mode
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 375: Industry Canada Compliance Statement
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 376 If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. www.lexmark.com or your Lexmark representative.
Page 377: Notice To Users Of The Canadian Telephone Network
Notices machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) See your user documentation in order to program this information into your fax machine. Notice to users of the Canadian telephone network This product meets the applicable Industry Canada technical specifications.
Page 378: Using This Product In Switzerland
Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. The filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Page 379: Regulatory Notices For Wireless Products
Notices Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 380: Notice To Users In The European Union
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 381 Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 382 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 383 Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 384: Limitation Of Liability
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 385 Notices The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Suite B Cryptographic Suites for IPSec implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Page 386: Index
Index Index administrator settings Change [paper source] to [custom Numerics Embedded Web Server 268 type name] load [orientation] 299 2100‑sheet tray advanced options Change [paper source] to [paper loading 74 copy options 118 size] load [orientation] 299 550‑sheet tray e‑mail options 126 Change [paper source] to [paper installing 48 fax options 150...
Page 387 Index Configuration change, some held copy options copying on transparencies 108 jobs were not restored [57] 301 advanced options 118 creating a fax destination shortcut configuration information collate 117 using the Embedded Web wireless network 57 copies 118 Server 145 Configure MP menu 160 darkness 117 creating an FTP shortcut...
Page 388 Index display, printer control panel 15 erasing non‑volatile memory 247 e‑mail, sending adjusting brightness 243 erasing printer hard disk using a shortcut number 122 disposing of printer hard disk 246 memory 247 using the address book 123 distinctive ring service, fax erasing volatile memory 246 e‑mailing connecting to 141...
Page 389 Index DSL connection 132 flash drive home screen buttons and icons standard telephone line printing from 101 description 16 connection 128 Flash Drive menu 221 HTML menu 237 VoIP 133 flash drives Fax Station Name not set up. supported file types 102 Contact system administrator.
Page 390 Index Insufficient memory to support LINE port 51 Memory full, cannot print Resource Save feature [35] 306 linking trays 87, 89 faxes 308 Insufficient memory, some Held Load [paper source] with [custom Memory full, cannot send Jobs were deleted [37] 306 string] [paper orientation] 306 faxes 309 Insufficient memory, some held...
Page 391 No analog phone line connected to scan options 158 Web Server 254 modem, fax is disabled. 309 paper using genuine Lexmark 255 noise emission levels 371 characteristics 92 PCL Emul menu 234 Non‑Lexmark [supply type], see different sizes, copying 110 PDF menu 233 User’s Guide [33.xy] 309...
Page 392 Index preparing to set up the printer on paper frequently jams 324 [x]‑page jam, remove paper, open an Ethernet network 55 print job takes longer than stapler door. Leave paper in bin. print irregularities 340 expected 331 [4yy.xx] 294 print job tray linking does not work 332 [x]‑page jam, remove paper, open canceling, from computer 105...
Page 393 Scanner automatic feeder cover Install bin [x] 304 to modem, fax is disabled. 309 open 315 Install duplex 305 Non‑Lexmark [supply type], see Scanner disabled by admin Install Tray [x] 305 User’s Guide [33.xy] 309 [840.01] 315 Insufficient memory for Flash Not enough free space in flash Scanner disabled.
Page 394 Replace unsupported imaging unit using 93, 240 internal option is not [32.xy] 314 recycling detected 321 Replace wiper 314 Lexmark packaging 244 internal print server 321 replacing a staple cartridge 265 Lexmark products 244 Internal Solutions Port 322 replacing supplies toner cartridges 244...
Page 395 Index original size 156 to a computer 155 TCP/IP address 176 page setup 158 to a computer using the setting the fax number 141 resolution 157 Embedded Web Server 154 setting the outgoing fax name 141 Save As Shortcut 156 to an FTP address 152, 153 setting the Universal paper size 64 Scan Preview 158...
Page 396 240 unlinking 87, 89 expected 331 storing 257 troubleshooting tray linking does not work 332 using genuine Lexmark 255 an application error has unexpected page breaks using recycled paper 240 occurred 366 occur 332 supplies, ordering...
Page 397 Index toner fog or background shading using Hibernate mode 243 appears on prints 350 using recycled paper 240 toner rubs off 350 using shortcuts toner specks appear on prints 351 sending fax 143 transparency print quality is using the address book 123 poor 351 sending fax 144 uneven print density 351...

This manual is also suitable for:

Xm7100 series Mx811 Mx812

Lexmark MX810 Series User Manual

Contents

Safety Information

Learning about the Printer

Understanding the Printer Control Panel

Setting up and Using the Home Screen Applications

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Copying

E-Mailing

Faxing

Scanning

Understanding the Printer Menus

Saving Money and the Environment

Securing the Printer

Maintaining the Printer

Managing the Printer

Clearing Jams

Troubleshooting

Notices

Quick Links

Related Manuals for Lexmark MX810 Series

Summary of Contents for Lexmark MX810 Series