Paper Feed Problems - Lexmark MX-B427W User Manual

Troubleshoot a problem

Paper feed problems

Envelope seals when printing
Action
Step 1
a
Use an envelope that has been stored in a dry environment.
Note: Printing on envelopes with high moisture content can
seal the flaps.
b
Send the print job.
Does the envelope seal when printing?
Step 2
a
Make sure that the paper type is set to Envelope.
From the control panel, touch Settings > Paper > Tray
Configuration > Paper Size/Type > select a paper source
b
Send the print job.
Does the envelope seal when printing?
Collated printing does not work
Action
Step 1
a
From the control panel, touch Settings > Print > Layout >
Collate > On [1,2,1,2,1,2].
b
Print the document.
Are the pages collated correctly?
Step 2
a
From the document that you are trying to print, open the Print
dialog, and then select Collate.
b
Print the document.
Are the pages collated correctly?
Step 3
a
Reduce the number of pages to print.
b
Print the document.
Are the pages collated correctly?
Yes No
Go to step 2. The problem is
solved.
Contact your dealer. The problem is
solved.
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
The problem is Contact your dealer.
solved.
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