Possible Problems During An Update - Datamax W-Class Maintenance Manual

2.5.3

Possible Problems during an Update

If experiencing trouble when attempting to download the file to the printer, try the following alternate
methods:
 Use Download Mode (see Section 2.5.2).

 Windows
users – try restarting the computer in MS-DOS mode.
 Use the Datamax-O'Neil Printer Driver to send the file.
The following is a list of possible error messages when downloading:
Displayed Message
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

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




Adjustments and Maintenance
Application Update Error Messages
Descriptions / Causes / Solutions
The printer detected an error during the decompression and transfer of file
data from cache storage into the Flash memory. Confirm the version and
retry in Download Mode; however, if the problem continues call for
service.
The printer could not successfully erase Flash memory. The possible cause
is defective Flash memory. Try the download again; however, if the
problem continues call for service.
The printer could not successfully write the program into Flash memory. A
possible cause is defective Flash memory. Try the download again;
however, if the problem continues call for service.
Application Firmware downloaded was not compatible with the printer's
Main PCB. The firmware used was for a different class model and not
supported by this boot loader version. See System Settings / Configuration
Level in the Operator's Manual details.
The printer detected an error in the download. The possible causes include:

An invalid or corrupted file was downloading. Try saving the file to the
host and then download again.

A communications error. Recheck cabling and port setting.
Software level not authorized for this printer (See System Settings /
Configuration Level / Printer Key in the Operator's Manual details.).
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