Problems And Possible Causes - Philips SFF 6135hfd User Manual

Problems and Possible Causes

· Problems and Possible Causes
General Information
The time and date flash on the display.
No fax transmission
Problems with Faxing
Fax transmissions are constantly interrupted.
Fax transmissions are constantly interrupted.
Very long fax transmission times
Fax transmission to a fax number is not possible.
Faxes sent are of poor quality.
Fax recipient receives an empty sheet.
No fax reception
No fax reception or sending
Service · Problems and Possible Causes
Possible Cause(s)
You must check the time and date after a short power
failure. Confirm with OK.
Check the installation of the device. Check that the de-
vice is connected to the mains voltage.
Connect the telephone cable to the socket marked
FAX/Ñ. Insert the telephone plug into your PTT line
socket.
If possible test your device in another telephone line be-
fore you contact technical customer services.
Follow the instructions on the display.
Possible Cause(s)
It is possible that the recipient's device is not ready to
receive.
The ECM process reduces transmission errors. A poor
connection can lead to long transmission times or to an
interruption in the transmission. Deactivate the func-
tion:
1. Press C, 0014 and OK.
2. Use [ to select whether you would like to turn
the function on or off.
3. Confirm with OK.
Call the number and check whether the number is a fax
number and whether the connected fax device is ready
to receive (whistling tone or silence).
Modify the resolution.
Test the device by making a copy of the document. If the
device is in order, the device of the recipient might be
defective.
Test the scanner by printing the functions list (press C,
81 and OK). If the function list is printed perfectly,
it is possible the scanner is dirty or defective. Clean the
scanner.
Lay the document onto the flatbed scanner with the
written side down.
Verify if the fax was received and not printed (green light
â on the panel is illuminated).
Check whether the manual fax reception mode is set.
The device will not receive faxes on its own (see also
chapter Setting the Fax Reception Mode, page 54).
It is possible that the fax reception speed needs to be re-
duced (see also chapter Reducing the Reception Speed,
page 56).
Verify whether your device is connected to a Voice over
IP system (VoiP) or to an analogue telephone adapter
(ATA). It is most likely that you will have to reduce the
transfer speed or the reception speed (see also chapter
Reducing the Reception Speed, page 56) (see also chapter
Reducing Transmission Speed, page 55). If necessary, ask
your telecommunications provider.
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