Problems And Possible Causes - Philips SFF 6135D User Manual

Problems and Possible Causes

General Information
The time and date flash on the display.
No fax transmission
Problems with Faxing
Fax transmissions are constantly interrupted.
Fax transmission to a fax number is not possible.
Faxes sent are of poor quality.
Fax recipient receives an empty sheet.
No fax reception
You hear a whistling tone or silence in the handset.
Problems Printing or Copying
No printing
Printing is interrupted.
Copy is blank.
The device produces white lines when printing.
Service · Problems and Possible Causes
Possible Cause(s)
You must check the time and date after a short power
failure. Confirm with OK.
Check the installation of the device. Check that the de-
vice is connected to the mains voltage.
Connect the telephone cable to the socket marked
FAX/Ñ. Insert the telephone plug into your PTT line
socket.
If possible test your device in another telephone line be-
fore you contact technical customer services.
Follow the instructions on the display.
Possible Cause(s)
It is possible that the recipient's device is not ready to
receive.
Call the number and check whether the number is a fax
number and whether the connected fax device is ready
to receive (whistling tone or silence).
Modify the resolution.
Test the device by making a copy of the document. If the
device is in order, the device of the recipient might be
defective.
Test the scanner by printing the functions list (press C,
81 and OK). If the function list is printed perfectly,
it is possible the scanner is dirty or defective. Clean the
scanner.
Lay the document onto the flatbed scanner with the
written side down.
Check whether the manual fax reception mode is set.
The device will not receive faxes on its own (page 59)..
It is possible that the fax reception speed needs reducing
(page 60).
The call is a fax. Press o on the device. Press *5
on the additional telephone. Hang up.
Possible Cause(s)
Paper or document jam, no paper or toner cartridge.
Follow the instructions on the display.
There could be a small pause after printing several pages.
The device continues printing automatically.
Insert the documents face down into the document
feeder.
No toner cartridge inserted.
Clean the toner drum with a soft cloth.
Clean the scanner and the document feeder (see also
chapter Cleaning, page 73).
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