Canon MultiPASS F50 User Manual page 79

F50 Chapter 9.qxd 06/01/2001
Problem
Multiple
sheets feed at
once
Transparencies Transparencies
do not feed
correctly
Repeated
paper jams
Envelopes do
not load
F50 makes
grinding noise
C C u u s s t t o o m m e e r r C C a a r r e e C C e e n n t t e e r r
Canon offers a full range of customer technical support* options:
• For e-mail support, the latest driver downloads and answers to frequently
asked questions (w w w w w w . . u u s s a a . . c c a a n n o o n n . . c c o o m m )
• 24-hour, 7-day-a-week automated support for troubleshooting issues on
most current products (1 1 - - 8 8 0 0 0 0 - - 4 4 2 2 3 3 - - 2 2 3 3 6 6 6 6 )
• 24-hour, Fax-On-Demand System for product specifications and technical
information (1 1 - - 8 8 0 0 0 0 - - 5 5 2 2 6 6 - - 4 4 3 3 4 4 5 5 )
• Free technical support Monday–Saturday (excluding holidays) for products
still under warranty** (1 1 - - 7 7 5 5 7 7 - - 4 4 1 1 3 3 - - 2 2 8 8 4 4 8 8 )
• Technical support 7 days a week (excluding holidays) for products no longer
under warranty, at $9.99 per call (1 1 - - 7 7 5 5 7 7 - - 4 4 1 1 3 3 - - 2 2 8 8 4 4 8 8 )
* Support program specifics are subject to change without notice.
** Refer to the product information starting on page XX for warranty details.
4:09 PM Page 73
Possible Cause
Different paper Load only one type of paper at a time. Make sure you load paper that
types meets the paper requirements for the F50. See the inside back cover
for a list of media types supported by the F50.
Make sure the transparencies are loaded properly, and do not load
not loaded more than 30 Transparencies in the multi-purpose tray. See "How to
correctly Load Paper and Envelopes" on page XX.
Paper not loaded Make sure that paper is loaded correctly in the multi-purpose tray,
correctly and that loaded paper does not exceed the paper limit mark. See
"Loading Paper" page XX.
Unsupported print Make sure you are using a print media supported by the F50. See the
media inside back cover for a list of supported media.
Envelopes not Make sure the envelopes are loaded properly. See "How to Load
loaded correctly Paper and Envelopes" on page XX.
Unsupported Envelopes must be U.S. commercial #10 or European DL envelopes.
envelope type
Scanning lock has Press Open on the document cover. Set the scanning lock to unlock.
not been unlocked See diagram on page XX.
Within Canada, call for technical support 24 hours a day, 7
days a week (1 1 - - 8 8 0 0 0 0 - - O O K K - - C C A A N N O O N N ).
Try This
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