Canon MultiPASS F50 User Manual page 70

F50 Chapter 9.qxd 06/01/2001
F50 User's Manual
Problem
Cannot install
MultiPASS
Suite
Error:
MultiPASS
hardware
could not be
initialized
64
4:09 PM Page 64
Possible Cause
Other applications Close any open software applications, including anti-virus programs,
running in as they can interfere with the installation routine. Then try installing
background the software again.
PC resources Your PC may have limited disk space available. Delete all temporary
are low, not files.
enough disk space For Windows 98 , ME or NT users you can run the Disk Cleanup utility.
1. Click Start, then Programs, then Accessories, then System Tools,
then Disk Cleanup.
. Select the drive you want to clean, then click OK.
2
3. Check Temporary Files, then click OK. The files will be
deleted.
Also, you can limit the applications that startup each time you
turn on your PC, by using Selective Startup. Consult your PC's
manual for instructions to enable this function.
PC cannot detect See Troubleshooting Software procedure "Cannot install MultiPASS
F50 Suite" on page XX.
F50 not connected 1. Click Start, then Settings, then Printers.
to correct port 2. Right-click MultiPASS Printer icon, then select Properties.
3. Click the Details tab.
4. Confirm that the F50 is connected to the port as specified in the
Print to the following port box. If it is not, click the down arrow to
the right of this box and click the correct port.
5. Click Apply, then OK.
6. Restart your PC.
PC resources See Troubleshooting Software procedure "Cannot install MultiPASS
are low Suite" on page XX.
Corrupt file During installation, a file was corrupted. Uninstall, then reinstall the
installation MultiPASS Suite software.
1. Close the MultiPASS Status Monitor, then the MultiPASS Toolbar.
2. Click Start, then Settings, then Control Panel.
2. Double-click Add/Remove Programs.
3. In the Install/Uninstall tab, click Canon MultiPASS Suite, then click
OK.
4. Follow the onscreen instructions, then restart your PC when the
process is complete.
5. If your F50 is connected via a USB port, disconnect the cable, then
reconnect it when prompted by the setup program.
MultiPASS Status Check that the printer cable is securely connected in the correct
Monitor cannot printer port. Do not connect the F50 through another device.
detect the F50
Printer and or PC To reset PC and the F50:
1. Close all applications, then shut down your PC.
needs to be reset
2. Turn the printer off, wait 5 seconds, then turn it on again. When
the LCD displays standby mode, turn your PC back on.
Try This