Appendix B | Troubleshooting - SMC Networks EZ Connect SMC8014WG-SI Install Manual

Wireless cable modem gateway
Hide thumbs Also See for EZ Connect SMC8014WG-SI:
Table of Contents

Advertisement

APPENDIX A | Telnet CLI Commands
Refer to the 8014WG-SI CLI document for command specifics.

APPENDIX B | Troubleshooting

This appendix describes common problems you may encounter and possible solutions to them.
B.1 | Verify you are connected to the SMC8014WG-SI Gateway
If you are unable to access the Gateway's web-based administration pages, then you may not be
properly connected or configured. The screen shots in this section were taken on a Windows 2000
machine, but the same steps will apply to Windows 95/98/Me/XP.
To determine your TCP/IP configuration status, please follow the steps below:
1. Click [Start] then choose [Run]
2. Type "cmd" or "command" (without the quotes) to open a DOS prompt.
3. In the DOS window, type "ipconfig" and verify the information that is displayed.
4. If you computer is setup for DHCP, then your TCP/IP configuration should be similar to the
information displayed:
IP Address: 192.168.0.X (x is number between 100 and 199)
Subnet: 255.255.255.0
Gateway: 192.168.0.1
If you have an IP address that starts with 169.254.XXX.XXX then see section A.2.
If you have another IP address configured, see section A.3.
B.2 | I am getting an IP Address that starts with 169.254.XXX.XXX
If you are getting this IP Address, then you need to check that you are properly connected to the
SMC8014WG-SI Gateway.
- 31 -

Advertisement

Table of Contents
loading

Table of Contents