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There may be something wrong in your installation procedure. Check the following items
in sequence:
1. Is the Ethernet cable correctly connected between the Gateway and the computer?
2. The LAN LED on the Gateway and the Link LED of the network card on your computer
must be on.
3. Is TCP/IP properly configured on your computer?
B.5 | Symptom / Action Troubleshooting
The Gateway can be easily monitored through panel indicators to identify problems. Please refer
to Chapter 2 – Section 2.0 | LED Definitions to confirm you have the correct LED status. If not,
then refer to the symptoms and actions outlined below:
SYMPTOM: Power LED is Off
ACTION:
•
Check connections between the Gateway, the external power supply, and the wall outlet.
•
If the power indicator does not light when the power cord is plugged in, you may have a
problem with the power outlet, power cord, or external power supply.
•
If the unit powers off after running for a while, check for loose power connections, power
losses, or surges at the power outlet.
•
If you cannot isolate the problem, then the external power supply may be defective. In
this case, contact your cable operator for assistance.
SYMPTOM: Diag LED is On
ACTION:
•
Power Cycle the Gateway. Unplug the Gateway – wait 5 seconds – plug it back into power.
•
If the Diag LED is still on, reset the hardware as outlined in Chapter 2 and power cycle the
Gateway again.
•
If this does not resolve your problem, contact your cable operator for assistance.
SYMPTOM: Cable LED is Off or Flashing
ACTION:
•
Power Cycle the Gateway. Unplug the Gateway – wait 5 seconds – plug it back into power.
•
A flashing Cable LED is part of the normal startup process. If the Cable LED is still blinking
after 10 minutes, call your cable operator for assistance.
•
Confirm your cable operator is not having network issues and the network is up and
running.
•
If you cannot isolate the problem contact your cable operator for assistance.
SYMPTOM: Wireless LED is Off
ACTION:
•
Confirm wireless option is enabled in the web-management
•
Reboot the Gateway.
•
If you cannot isolate the problem contact your cable operator for assistance.
SYMPTOM: Cannot connect using the web browser
ACTION:
•
Confirm that you are using a Java-supported browser such as Internet Explorer 5.0 or
above, or Netscape Navigator 5.0 or above.
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