Gateway Profile 4 Service Manual
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Gateway Profile 4 Service Manual

Gateway Profile 4 Service Manual

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Gateway Profile
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4
service
guide
Troubleshooting
Customizing

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Summary of Contents for Gateway Profile 4

  • Page 1 Gateway Profile ™ service guide Troubleshooting Customizing...

  • Page 3: Table Of Contents

    Contents Replacing Components in Your Gateway Profile 4 ....1 About this guide ........... . . 1 Preparing your work space .

  • Page 5: About This Guide

    © 2003 Gateway, Inc. All rights reserved. Gateway, Gateway Country, the Gateway stylized logo, and the black-and-white spot design are trademarks or registered trademarks of Gateway, Inc. in the United States and other countries. All other brands and product names are trademarks or registered trademarks of their respective...
  • Page 6 Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com. Please check out our eBay auctions for more great deals on Factory Service Manuals: servicemanuals4u...

  • Page 7: Preparing Your Work Space

    Replacing Components in Your Gateway Profile 4 Preparing your work space Before performing maintenance on your computer, make sure that your work space and your computer are correctly prepared. Wear a grounding (ESD) wrist strap. Use a grounded or dissipative work mat.

  • Page 8: Preventing Static Electricity Discharge

    Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection. Avoid touching the edge connectors and components on the Mini-PCI cards. Never slide Mini-PCI cards or components over any surface. www.gateway.com...

  • Page 9: Replacing Components In Your Gateway Profile 4

    Replacing Components in Your Gateway Profile 4 Preparing your computer Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To prepare your computer: Turn off your computer.

  • Page 10: Replacing The Diskette Drive

    Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4. Remove the two retaining screws located on either side of the Microsoft Certificate of Authenticity label on the back of your computer. Screws www.gateway.com...
  • Page 11 Replacing Components in Your Gateway Profile 4 Slide the drive pack forward, then down. Disconnect the two drive cables from the drive adapter card. Note the location and orientation of each cable. You will reconnect these cables later. www.gateway.com...
  • Page 12 Replacing drives Disconnect the diskette drive cable from the ZIF connector on the drive adapter card. www.gateway.com...
  • Page 13 Replacing Components in Your Gateway Profile 4 Remove the four screws that secure the diskette drive to the drive pack. Screws Screws www.gateway.com...
  • Page 14 Replacing drives Remove the old diskette drive. Insert the new diskette drive and secure it with the four screws removed in Step 6. www.gateway.com...
  • Page 15 Replacing Components in Your Gateway Profile 4 Connect the diskette drive cable, making sure that it is fully seated in the ZIF connector. Connect the drive cables to the drive adapter card on the drive pack using the notes you made in Step 4. The drive cables and connectors are “keyed,”...
  • Page 16 Align the tabs on the drive pack with the notches on the drive bay, then slide the drive pack back until it is flush with the front of the case. Tabs Secure the drive pack with the two screws removed in Step 2. www.gateway.com...

  • Page 17: Replacing The Optical Drive

    Replacing Components in Your Gateway Profile 4 Replacing the optical drive The removable drive pack contains the diskette drive, drive adapter card, and an optical drive. The optical drive may be a CD, DVD, or recordable drive. To replace the optical drive: Turn off the computer and prepare it by following the instructions in “Preparing your computer”...
  • Page 18 Replacing drives Slide the drive pack forward, then down. Disconnect the two drive cables from the drive adapter card. Note the location and orientation of each cable. You will reconnect these cables later. www.gateway.com...
  • Page 19 Replacing Components in Your Gateway Profile 4 Remove the four screws that secure the optical drive to the drive pack. Left Side Screw Screw Right Side Screw Screw www.gateway.com...
  • Page 20 Connect the drive cables to the drive adapter card on the drive pack using the notes you made in Step 4. The drive cables and connectors are “keyed,” which means that they can only be plugged in one way. www.gateway.com...
  • Page 21 Replacing Components in Your Gateway Profile 4 Push the cables carefully up into the top of the drive bay. Align the tabs on the drive pack with the notches on the drive bay, then slide the drive pack back until it is flush with the front of the case.

  • Page 22: Replacing The Hard Drive

    To replace the hard drive: Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4. Remove the two screws that secure the access panel to the back of the computer case. Screws www.gateway.com...
  • Page 23 Replacing Components in Your Gateway Profile 4 With your hands positioned on each side of the case, swing the access panel up and away from the case and set the access panel aside. Unsnap the two hard drive cage tabs.
  • Page 24 Replacing drives Disconnect the drive cable and power cable. Note the location and orientation of each cable. You will reconnect these cables later. www.gateway.com...
  • Page 25 Replacing Components in Your Gateway Profile 4 Remove the four screws that secure the drive to the hard drive cage. Screws Screws Remove the drive. www.gateway.com...
  • Page 26 Connect the drive cable and power cable to the drive using the notes you made in Step 6. Align the single hard drive cage tab into the case notch, then swing the hard drive cage down until the two hard drive cage tabs on the other side snap into place. www.gateway.com...
  • Page 27 Replacing Components in Your Gateway Profile 4 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. Align the access panel tabs into the case notches.

  • Page 28: Replacing The Mini Pci Card

    The modem in your computer is a Mini PCI card. If you need to install a new Mini PCI card, you must first remove the existing card. Warning Replace the Mini PCI card with only Gateway-approved cards. Tools you need to complete this task: Phillips screwdriver Tips &...
  • Page 29 Replacing Components in Your Gateway Profile 4 To replace the Mini PCI card: Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4. Remove the two screws that secure the access panel to the back of the computer case.

  • Page 30: With Your Hands Positioned On Each Side Of The Case, Swing The Access Panel Up And Away From The Case And Set The Access Panel Aside

    Replacing the Mini PCI card With your hands positioned on each side of the case, swing the access panel up and away from the case and set the access panel aside. Unsnap the two hard drive cage tabs. www.gateway.com...

  • Page 31: Remove The Hard Drive Cage From Your Computer

    Replacing Components in Your Gateway Profile 4 Remove the hard drive cage from your computer. Disconnect the drive cable and power cable and set the drive cage aside. Note the location and orientation of each cable. You will reconnect these cables later.
  • Page 32 Replacing the Mini PCI card Press outward on both of the retaining clips holding the Mini-PCI card until the card tips up at an angle. Remove the Mini-PC card. www.gateway.com...
  • Page 33 Replacing Components in Your Gateway Profile 4 Remove the cable from the Mini-PCI card. Connect the cable to the new Mini-PCI card. www.gateway.com...
  • Page 34 Connect the drive cable and power cable to the hard drive using the notes you made in Step 6. Align the single hard drive cage tab into the case notch, then swing the hard drive cage down until the two hard drive cage tabs on the other side snap into place. www.gateway.com...
  • Page 35 Replacing Components in Your Gateway Profile 4 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. Align the access panel tabs into the case notches.

  • Page 36: Installing Or Replacing Dimm Memory

    Tools you need to complete this task: Phillips screwdriver Tips & Tricks For more stability, place your computer face down to perform this procedure. Avoid scratching the computer display by placing it on a towel or other non-abrasive surface. www.gateway.com...
  • Page 37 Replacing Components in Your Gateway Profile 4 To install or replace DIMM memory: Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4. Remove the two screws that secure the access panel to the back of the computer case.
  • Page 38 With your hands positioned on each side of the case, swing the access panel up and away from the case and set the access panel aside. Find the memory module banks, sometimes called add-in slots, on your system board. Memory modules www.gateway.com...

  • Page 39: Make Sure That All Of The Internal Cables Are Arranged Inside The Case So They Will Not Be Pinched When You Close The Case

    Replacing Components in Your Gateway Profile 4 If you are removing a memory module from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR - If you are adding a memory module to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank.

  • Page 40: Align The Access Panel Tabs Into The Case Notches

    General tab. - OR - In Windows 2000, right-click the icon, then click My Computer Properties The amount of memory in your computer is shown at the bottom of the System Properties window in the General tab. www.gateway.com...

  • Page 41: Replacing The Fan

    Replacing Components in Your Gateway Profile 4 Replacing the fan Tools you need to complete this task: Phillips screwdriver Tips & Tricks For more stability, place your computer face down to perform this procedure. Avoid scratching the computer display by placing it on a towel or other non-abrasive surface.
  • Page 42 To replace the fan: Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4. Remove the two screws that secure the access panel to the back of the computer case. Screws www.gateway.com...
  • Page 43 Replacing Components in Your Gateway Profile 4 With your hands positioned on each side of the case, swing the access panel up and away from the case and set the access panel aside. Remove the four screws that secure the fan to the heatsink.
  • Page 44 Replacing the fan Disconnect the fan power cable. Note the location and orientation of the cable. You will reconnect this cable later. www.gateway.com...
  • Page 45 Replacing Components in Your Gateway Profile 4 Remove the old fan. Secure the new fan to the heatsink with the four screws removed in Step 4. www.gateway.com...
  • Page 46 Align the access panel tabs into the case notches. Access panel tabs Swing the access panel down into place and secure it with the two screws removed in Step 2. www.gateway.com...

  • Page 47: Replacing The Lcd Panel

    Replacing Components in Your Gateway Profile 4 Replacing the LCD panel Tools you need to complete this task: Phillips screwdriver Flat-blade screwdriver To replace the LCD panel: Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4.
  • Page 48 Continue to work your fingers around each side of the screen while carefully prying the plastic tabs on the bezel away from the LCD panel. Warning Avoid excessively twisting or bending the bezel, because the bezel’s plastic tabs may break. www.gateway.com...
  • Page 49 Replacing Components in Your Gateway Profile 4 Remove the four screws that hold the LCD panel to the case. Warning Be careful while handling the LCD panel, and do not touch the LCD screen with any sharp object. Screws Carefully tilt the bottom of the LCD panel slightly away from the case to access the cables behind the panel.
  • Page 50 Unplug the cable from the side of the inverter board closest to you (nearest the “open” side of the tilted LCD panel). Tilt the LCD panel up further and unplug the other cable from the inverter board, then unplug the scaler board connector from the LCD panel. Scaler board Inverter board www.gateway.com...
  • Page 51 Replacing Components in Your Gateway Profile 4 Remove the LCD panel from the computer. Tips & Tricks Mark or label the back of the removed panel as “defective” to prevent confusion with the new panel. Place the new LCD panel onto the computer.
  • Page 52 Replacing the LCD panel Align the plastic bezel’s tabs with the tab slots on the computer, then firmly press the bezel into place. Make sure all four edges are correctly attached and that the bezel has a tight fit. www.gateway.com...

  • Page 53: Replacing The Lcd Panel Inverter Board

    Replacing Components in Your Gateway Profile 4 Replacing the LCD panel inverter board Tools you need to complete this task: Phillips screwdriver To replace the LCD panel inverter board: Turn off the computer and prepare it by following the instructions in “Preparing your computer”...
  • Page 54 Continue to work your fingers around each side of the screen while carefully prying the plastic tabs on the bezel away from the LCD panel. Warning Avoid excessively twisting or bending the bezel, because the bezel’s plastic tabs may break. www.gateway.com...
  • Page 55 Replacing Components in Your Gateway Profile 4 Remove the four screws that hold the LCD panel to the case. Warning Be careful while handling the LCD panel, and do not touch the LCD screen with any sharp object. Screws Carefully tilt the bottom of the LCD panel slightly away from the case to access the cables behind the panel.
  • Page 56 Tilt the LCD panel up further and unplug the other cable from the inverter board, then unplug the scaler board connector from the LCD panel. Scaler board Inverter board Remove the LCD panel from the computer and set it aside. www.gateway.com...
  • Page 57 Replacing Components in Your Gateway Profile 4 Remove the two mounting screws on the inverter board. Screw Screw www.gateway.com...
  • Page 58 Warning Do not press or apply pressure to the inverter board’s components or plastic shields. Place the LCD panel back onto the computer. Reattach the scaler board cable to the LCD panel. www.gateway.com...
  • Page 59 Replacing Components in Your Gateway Profile 4 On the side of the inverter board closest to the top of the LCD panel, connect: The pink and white-wired plug to the connector on the left. The blue and black-wired plug to the connector on the right.
  • Page 60 Replacing the LCD panel inverter board Align the plastic bezel’s tabs with the tab slots on the computer, then firmly press the bezel into place. Make sure all four edges are correctly attached and that the bezel has a tight fit. www.gateway.com...

  • Page 61: Replacing The System Board

    Replacing Components in Your Gateway Profile 4 Replacing the system board Tools you need to complete this task: Phillips screwdriver Flat-blade screwdriver To replace the system board: Turn off the computer and prepare it by following the instructions in “Preparing your computer” on page 4.
  • Page 62 Replacing the system board Slide the drive pack forward, then down. Disconnect the two drive cables from the drive adapter card and set the drive pack aside. Note the location and orientation of each cable. You will reconnect these cables later. www.gateway.com...
  • Page 63 Replacing Components in Your Gateway Profile 4 Remove the two screws that secure the access panel to the back of the computer case. Screws With your hands positioned on each side of the case, swing the access panel up and away from the case and set the access panel aside.
  • Page 64 Replacing the system board Unsnap the two hard drive cage tabs. Remove the hard drive cage from your computer. www.gateway.com...
  • Page 65 Replacing Components in Your Gateway Profile 4 Disconnect the drive cable and power cable. Note the location and orientation of each cable. You will reconnect these cables later. www.gateway.com...
  • Page 66 Press the PC Card eject button so the eject button is extended. PC Card eject button Pull off the rubber eject button cover, then push the PC Card eject button back in so it is flush with the system case. www.gateway.com...
  • Page 67 Replacing Components in Your Gateway Profile 4 Disconnect the modem cable from the case cover. www.gateway.com...
  • Page 68 Replacing the system board Disconnect the fan power cable. Note the location and orientation of the cable. You will reconnect this cable later. www.gateway.com...
  • Page 69 Replacing Components in Your Gateway Profile 4 Remove the four heatsink screws. Screws Screws www.gateway.com...
  • Page 70 Replacing the system board Gently move the heat sink side to side to make sure that the seal on the processor is loosened, then swing the heatsink up and away from the computer. www.gateway.com...
  • Page 71 Replacing Components in Your Gateway Profile 4 Remove the six back case cover screws. Screws Place your computer face down. Avoid scratching the computer display by placing it on a towel or other non-abrasive surface. www.gateway.com...
  • Page 72 Replacing the system board Use a flat-blade screwdriver to push out the four side screw caps from inside the case, then use the screwdriver to remove the screw caps (two on each side of the case). Screw caps Screw caps www.gateway.com...
  • Page 73 Replacing Components in Your Gateway Profile 4 Use a Philips screwdriver to remove the four case cover side screws (two on each side of the case). Screws www.gateway.com...
  • Page 74 Replacing the system board Push up slightly on the stand so you can release the two case retaining tabs on the bottom of the computer. Bottom case retaining tabs Press in on the case cover to release the six case retaining tabs. www.gateway.com...
  • Page 75 Replacing Components in Your Gateway Profile 4 Lift the case cover straight up, then set it aside. www.gateway.com...
  • Page 76 Disconnect the hard drive, power, and LED cables from the system board. Disconnect the speaker and headphone/microphone jack cables from the audio card. Note the location and orientation of each cable. You will reconnect these cables later. Power cable Headphone/Microphone jack cable Hard drive cable LED cable Speaker cables www.gateway.com...
  • Page 77 Replacing Components in Your Gateway Profile 4 Remove the five screws holding the hard drive suspension plate to the system board, then remove the plate. Hard drive suspension plate Screws www.gateway.com...
  • Page 78 Replacing the system board Remove the two screws holding the card retention plate to the computer chassis, then remove the plate. Card retention plate Screws www.gateway.com...
  • Page 79 Replacing Components in Your Gateway Profile 4 Remove the three screws securing the two gray card brackets to the system board. Screws Screw Remove the two gray card brackets. Remove the three cards from the system board. Note each card’s location and orientation.
  • Page 80 Disconnect the LCD video, LCD power, diskette drive, and optical drive cables from the system board. Note the location and orientation of each cable. You will reconnect these cables later. LCD video cable Optical drive cable LCD power cable Diskette drive cable www.gateway.com...
  • Page 81 Replacing Components in Your Gateway Profile 4 Remove the five additional system board retaining screws. Screws Screws www.gateway.com...
  • Page 82 Replacing the system board Lift the system board away from the computer. Secure the new system board to the computer with the five screws removed in Step 30. www.gateway.com...
  • Page 83 Replacing Components in Your Gateway Profile 4 Connect the LCD video, LCD power, diskette drive, and optical drive cables to the system board using the notes you made in Step 29. LCD video cable Optical drive cable LCD power cable...
  • Page 84 Connect the hard drive, power, and LED cables to the system board, then connect the speaker and headphone/microphone jack cable to the audio card using the notes you made in Step 23. Power cable Headphone/Microphone jack cable Hard drive cable LED cable Speaker cables www.gateway.com...
  • Page 85 Replacing Components in Your Gateway Profile 4 Replace the case cover making sure that the case retaining tabs snap into place. Replace the four side screws and screw caps removed in Step 18 and Step 19. Replace the six back case cover screws removed in Step 16.
  • Page 86 Step 14. Connect the fan power cable. Connect the drive cable and power cable to the hard drive pack using the notes you made in Step 9. www.gateway.com...
  • Page 87 Replacing Components in Your Gateway Profile 4 Align the single hard drive cage tab into the case notch, then swing the hard drive cage down until the two hard drive cage tabs on the other side snap into place. Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case.
  • Page 88 Connect the drive cables to the drive adapter card on the drive pack using the notes you made in Step 4. The drive cables and connectors are “keyed,” which means that they can only be plugged in one way. Push the cables carefully up into the top of the drive bay. www.gateway.com...
  • Page 89 Replacing Components in Your Gateway Profile 4 Align the tabs on the drive pack with the notches on the drive bay, then slide the drive pack back until it is flush with the front of the case. Tabs Secure the drive pack with the two screws removed in Step 2.
  • Page 91 MAN US PFL4 SERVICE GDE R2 10/03...

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