Page 1 Gateway Profile ™ user'sguide Troubleshooting Customizing...
Page 3: Table Of Contents
Gateway model number ........
Page 4 Listening to CDs in Windows XP ........86 www.gateway.com...
Page 5 Wired Ethernet network ......... 144 www.gateway.com...
Page 6 Cleaning the computer display ........182 www.gateway.com...
Page 7 Power ............237 www.gateway.com...
Page 8 Telephone support ..........241 Before calling Gateway Technical Support ......241 Telephone support .
Page 9: Checking Out Your Gateway Profile
Your Gateway Profile This chapter introduces you to the basic features of your computer. Read this chapter to learn: How to identify the features of your Gateway Profile computer How to locate your computer’s model and serial number How to locate the Microsoft Certificate of Authenticity...
Page 10: Front
Chapter 1: Checking Out Your Gateway Profile Front Computer display Diskette controls drive Diskette Headphone eject jack button Speaker Speaker Microphone Power jack button CD/DVD/ CD/DVD Recordable eject drive button www.gateway.com...
Page 11 “Changing the power scheme” on page 133. CD/DVD eject button Press this button to open the CD or DVD drive tray. For more information, see “Using the CD or DVD drive” on page 78. www.gateway.com...
Page 12: Back
Chapter 1: Checking Out Your Gateway Profile Back Audio output jack Kensington lock slot Parallel port Audio input jack Modem jack Microphone (optional) jack PS/2 Power mouse port connector Ethernet PS/2 jack keyboard port USB ports Monitor port Microsoft (optional)
Page 13 For more information, see “Installing a printer, scanner, or other peripheral device” on page 30. Microsoft Contains your Windows product key. For more information, see Certificate of “Microsoft Certificate of Authenticity” on page 8. Authenticity www.gateway.com...
Page 14: Right Side
Chapter 1: Checking Out Your Gateway Profile Right side PC Card slot PC Card eject button IEEE 1394 ports USB ports www.gateway.com...
Page 15 USB ports Plug USB (Universal Serial Bus) devices (such as a USB Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or mouse) into these ports. For more information, see “Installing a printer, scanner, or other peripheral device” on page 30. www.gateway.com...
Page 16: Identifying Your Model
Gateway model number The label located on the computer case, beneath the one of the speakers, contains information that identifies your computer model. Gateway Technical Support will need this information if you call for assistance. Gateway serial number...
Page 17: Finding Your Specifications
HelpSpot or visit My Computer Info Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. In Windows XP, click , then click...
Page 18 Chapter 1: Checking Out Your Gateway Profile You can also find out more about your computer at the Gateway eSupport site. Visit support.gateway.com. For more information, see “Using eSupport” on page 39. www.gateway.com...
Page 19: Accessories
Accessories Accessories Gateway offers accessories that can help you make the most of using your computer. To order accessories, visit the Accessory Superstore at accessories.gateway.com. Home networking kit With a home networking kit, you can network, or “link”, two or more computers in your home.
Page 20 Chapter 1: Checking Out Your Gateway Profile Storage Devices If you need additional storage space or you want to back up your files, you can add storage devices to you computer. With a CD-ReWritable (CD-RW) drive, you can free up hard drive space by backing up files, then removing them from your hard drive.
Page 21: Getting Started
Getting Started Read this chapter to find out how to: Use your computer safely Protect your computer from power source problems Start and turn off your computer Use the keyboard Use the mouse Use the computer display Install peripheral devices...
Page 22: Working Safely
Use soft, indirect lighting in your work area. Do not use your computer in a dark room. Avoid focusing your eyes on your computer display for long periods of time. Look away from your display occasionally, and try to focus on distant objects. www.gateway.com...
Page 23: Setting Up Your Computer Desk And Chair
Place your keyboard and mouse at a comfortable distance. You should be able to reach them without stretching. Set paper holders at the same height and distance as the computer display. www.gateway.com...
Page 24: Sitting At Your Computer
Avoiding discomfort and injury from repetitive strain Vary your activities to avoid excessive repetition. Take breaks to change your position, stretch your muscles, and relieve your eyes. Find ways to break up the work day, and schedule a variety of tasks. www.gateway.com...
Page 25: Protecting From Power Source Problems
UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally. For more information, see “Setting up an uninterruptible power supply” on page 138. www.gateway.com...
Page 26: Starting Your Computer
If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for setup instructions. www.gateway.com...
Page 27: Turning Off Your Computer
. Windows shuts down and turns off your computer. Important If for some reason you cannot use the Shut Down option in Windows to turn off your computer, press and hold the power button for about five seconds, then release it. www.gateway.com...
Page 28: Restarting (Rebooting) Your Computer
End Task If your computer does not respond, turn it off, wait ten seconds and turn it on again. Important If your computer does not turn off, press and hold the power button for about five seconds, then release it. www.gateway.com...
Page 29: Multifunction Keyboard
(Run utility), and (Explorer utility). Application key Access shortcut menus and help assistants in Windows. Directional keys Move the cursor up, down, right, or left. Numeric keypad Use these keys to type numbers when the numeric keypad ( is turned on. www.gateway.com...
Page 30: Special-Function Buttons
Move to the next CD track or DVD chapter. Volume down Decrease the volume. Volume up Increase the volume. Mute Turn off all sound. My Documents Open the My Documents folder. Help Open online help. E-mail Open your e-mail program. www.gateway.com...
Page 31 Multifunction keyboard Icons Press to... Special-function buttons Search Open online search. Internet Open your Web browser. www.gateway.com...
Page 32: Mouse
You can use the left and right buttons on the mouse to select objects on the display. You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. www.gateway.com...
Page 33: Using The Mouse
For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other mouse settings, see “Changing the mouse settings” on page 127. For instructions on how to clean the mouse, see “Cleaning the mouse” on page 182. www.gateway.com...
Page 34: Computer Display
Press to view the OSD. Press again to select OSD options. – OSD active: Press to move through menu screens and adjust OSD options. OSD inactive: Press to adjust the brightness. Exit. Press to deselect a menu screen. Press again to exit the OSD. www.gateway.com...
Page 35: Osd Options
Use the lowest brightness setting you are comfortable with to maximize the life of the display backlights. You may need to readjust brightness after the computer display has warmed up. Contrast. Adjusts the contrast of the computer display. www.gateway.com...
Page 36 Horizontal position. Moves the image left and right. You can also use the Auto function to configure the vertical and horizontal position automatically. For more information on the Auto function, see “External controls” on page 26. www.gateway.com...
Page 37 Language. Changes the OSD language setting. OSD Position. Adjusts the OSD window position on the display. To adjust the color depth and screen resolution using software controls, see “Adjusting the screen and desktop settings” on page 116. www.gateway.com...
Page 38: Installing A Printer, Scanner, Or Other Peripheral Device
Serial Bus (USB), serial, and parallel. You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer. For more information about port locations, see “Checking Out Your Gateway Profile” on page 1. IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port.
Page 39: Getting Help
Getting Help This chapter tells you about additional information resources available to help you use your computer. Read this chapter to learn how to access: HelpSpot™ DoMore with Gateway Online help Gateway Web site...
Page 40: Helpspot
HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. HelpSpot also has an area called Who to contact for help that helps you find the right resource at Gateway to answer your questions or help solve your problems.
Page 41 HelpSpot You can find help information by clicking a link, performing a search, or browsing the index. To learn about using your Gateway computer, the mouse, and other tasks, click the link on the HelpSpot main Using your Gateway computer page.
Page 42: Searching For A Topic
You must be Search connected to the Internet to search for and access these topics. Gateway.com Search - These topics are located on the Gateway Web site and contain the words you entered in the box. You must be Search connected to the Internet to search for and access these topics.
Page 43: Helpspot Videos
HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks. To play a HelpSpot video: Click on the HelpSpot home page, then click a Video and online tutorials video title. The video plays. www.gateway.com...
Page 44: Do More With Gateway
Gateway computer for digital music, digital photography, digital video, gaming, and other programs. Start Do More with Gateway, then click the topics listed on the left-side of the page to learn more about the software already installed on your computer as well as partnerships and special offers available through Gateway.
Page 45: Online Help
Help button. Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.com...
Page 46: Gateway Web Site
Chapter 3: Getting Help Gateway Web site Gateway’s online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com. For more information about connecting to the Internet, see “Using the Internet”...
Page 47: Using Esupport
Contact Us tab The Contact Us tab contains links to technical support with a live technician, including chat and e-mail. Click to get a list of Gateway telephone Call Us numbers for both sales and support. For more information, see “Telephone support”...
Page 48 Chapter 3: Getting Help www.gateway.com...
Page 49: Windows Basics
Windows Basics Read this chapter to learn how to: Use the Windows desktop Manage files and folders Work with documents Use shortcuts...
Page 50: About The Windows Environment
Your desktop may be different from this example, depending on how your computer is set up. Help and For more information about the Windows XP desktop, click Support Start, then click Help and Support. Type the keyword Windows desktop in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 51: Using The Desktop
The Recycle Bin is where files, folders, and programs that you discarded are stored. You must empty the Recycle Bin to permanently delete them from your computer. For instructions on how to use the Recycle Bin, see “Deleting files and folders” on page 53. www.gateway.com...
Page 52: Using The Start Menu
Click a file or program to open it. Help and For more information about the Windows XP Start menu, Support click Start, then click Help and Support. Type the keyword Windows Start menu in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 53: Adding Icons To The Desktop
Desktop (create shortcut) program appears on the desktop. Help and For more information about desktop icons in Windows XP, Support click Start, then click Help and Support. Type the keyword desktop icons in the HelpSpot Search , then click the arrow. www.gateway.com...
Page 54: Identifying Window Items
When you double-click the icon for a drive, folder, file, or program, a window opens on the desktop. This example shows the Local Disk (C:) window, which opens after you double-click the icon in the My Computer window. Local Disk (C:) Title bar Close Menu bar Maximize Minimize www.gateway.com...
Page 55 Clicking an item on the menu bar starts an action such as Print or Save. Help and For more information about windows in Windows XP, click Support Start, then click Help and Support. Type the keyword window in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 56: Working With Files And Folders
CD or DVD drive. To view the drives on your computer: In Windows XP, click , then click on the Start menu. Start My Computer - OR - In Windows 2000, double-click the icon on the desktop. My Computer Drives www.gateway.com...
Page 57: Creating Folders
Folders are much like the folders in a file cabinet. They can contain files and other folders. Files are much like paper documents—letters, spreadsheets, and pictures—that you keep on your computer. In fact, all information on a computer is stored in files. Folders Files www.gateway.com...
Page 58 For more information about creating files and folders in Support Windows XP, click Start, then click Help and Support. Type the keyword creating files and folders in the HelpSpot Search box , then click the arrow. For information about renaming folders, see “Shortcuts” on page 63. www.gateway.com...
Page 59: Copying And Moving Files And Folders
A pop-up menu opens on the desktop. Click on the pop-up menu. Copy Open the destination folder. With the pointer inside the destination folder, right-click. Click . A copy of the file or folder appears in the new location. Paste www.gateway.com...
Page 60 For more information about copying files and folders or Support moving files and folders in Windows XP, click Start, then click Help and Support. Type the keyword copying files and folders or moving files and folders in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 61: Deleting Files And Folders
Click the files or folders that you want to restore. For instructions on how to select multiple files and folders, see “Shortcuts” on page 63. Click , then click . Windows returns the deleted files or folders File Restore to their original locations. www.gateway.com...
Page 62: Browsing For Files And Folders
To browse for a file: In Windows XP, click , then click . The My Computer Start My Computer window opens. - OR - In Windows 2000, double-click the icon on the desktop. The My Computer My Computer window opens. www.gateway.com...
Page 63 Help and For more information about browsing for files and folders Support in Windows XP, click Start, then click Help and Support. Type the keyword files and folders in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 64: Searching For Files
Time period in which it was created or modified You can also combine search criteria to refine searches. Files and folders found using this utility can be opened, copied, cut, renamed, or deleted directly from the list in the results window. www.gateway.com...
Page 65: Using The Windows Search Utility
If you type all of the name, Search will list all files and folders of that name. If you type part of the name, Search will list all of the file and folder names containing the letters you typed. www.gateway.com...
Page 66 Search can find files meeting more criteria than file name. You can narrow your search by selecting the search options that you want. You can search by the: Date the file was created or modified. Size of the file. Type of file, such as a program or a text document. www.gateway.com...
Page 67: Working With Documents
To create a new document: Click , then click . Microsoft Start All Programs Accessories WordPad WordPad starts and a blank document opens. Begin composing your document. Use the menus and toolbar buttons at the top of the window to format the document. www.gateway.com...
Page 68: Saving A Document
Type a new file name in the box. File name Click Save Help and For more information about saving documents in Support Windows XP, click Start, then click Help and Support. Type the keyword saving in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 69: Opening A Document
Double-click the document file name. The document opens. Help and For more information about opening documents in Support Windows XP, click Start, then click Help and Support. Type the keyword opening files in the HelpSpot Search , then click the arrow. www.gateway.com...
Page 70: Printing A Document
Set the print options, then click . The document prints. Help and For more information about printing documents in Support Windows XP, click Start, then click Help and Support. Type the keyword printing in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 71: Shortcuts
Press running program Help and For more information about Windows keyboard shortcuts Support in Windows XP, click Start, then click Help and Support. Type the keyword Windows keyboard shortcuts in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 72 Chapter 4: Windows Basics www.gateway.com...
Page 73: Using The Internet
Using the Internet This chapter provides information about the Internet and the World Wide Web. Read this chapter to learn how to: Set up and access an Internet account using ® America Online Connect to a Web site using a browser Download files from the Internet Send and receive e-mail using America Online...
Page 74: Learning About The Internet
“Back” on page 4. Internet Servers store information so other computers can access it from the Internet. ISP Servers Your computer let you connect to connects to the the Internet and Internet through access your e-mail an ISP. messages. www.gateway.com...
Page 75: Setting Up An Internet Account
After completing the setup, you are ready to access the Internet. To set up an Internet account with America Online: Click , then click Start All Programs America Online Follow the on-screen instructions. After setting up your account, you can connect to the Internet and access your e-mail services. www.gateway.com...
Page 76: Accessing Your Internet Account
Help and For general information about using Internet accounts in Support Windows XP, click Start, then click Help and Support. Type the keyword ISP in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 77: Using The World Wide Web
You can identify a link by moving the mouse pointer over it. If the pointer changes to a hand, the item is a link. To learn more about using the Web browser features, click in the menu bar. Help Link page Linked Web page www.gateway.com...
Page 78: Connecting To A Web Site
To go to a different Web site, type the address (called a URL for “Universal Resource Locator”) in the browser address bar (for example www.gateway.com), then click on the browser address bar. - OR - On the current Web page, click a link to a Web site.
Page 79: Downloading Files
Web site to run or install the program. Help and For more information about downloading files in Support Windows XP, click Start, then click Help and Support. Type the keyword downloading files in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 80: Using E-Mail
Type the e-mail address of the recipient you want to send e-mail to in the box. Send To Type the subject of your e-mail in the box. Subject Type the e-mail message. When finished, click . Your e-mail is sent over the Internet to the Send Now e-mail address you specified. www.gateway.com...
Page 81: Checking Your E-Mail
Help and For general information about using e-mail in Windows XP, Support click Start, then click Help and Support. Type the keyword e-mail in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 82 Chapter 5: Using the Internet www.gateway.com...
Page 83: Using Multimedia
Using Multimedia This chapter provides information on using the multimedia features of your computer. Read this chapter to learn how Use the diskette drive Use the CD or DVD drive Adjust the volume Play CDs and DVDs Record and play audio files Use Windows Media Player Use MusicMatch Use a recordable drive to create CDs or DVDs...
Page 84: Using The Diskette Drive
Diskettes are useful for storing files or transferring files to another computer. Warning Do not expose diskettes to water or magnetic fields. Exposure could damage the data on the diskette. Diskette eject button Diskette drive Diskette activity light drive www.gateway.com...
Page 85 To access a file on the diskette in Windows 2000, double-click the icon, the drive letter (for example, the A: drive), then double-click Computer the file name. To remove the diskette, make sure that the drive activity light is off, then press the diskette eject button. www.gateway.com...
Page 86: Using The Cd Or Dvd Drive
You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one of the following logos:...
Page 87: Inserting A Cd Or Dvd
Using the CD or DVD drive Inserting a CD or DVD Activity light Emergency eject Eject button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.com...
Page 88 When you place a single-sided disc in the tray, make sure that the label side is facing up. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up. Push the tray in until it is closed. www.gateway.com...
Page 89: Adjusting The Volume
. The Control Panel window opens. If your Start Control Panel control panel is in Category View, click Sounds, Speech, and Audio Devices Click/Double-click the Adjust the system volume Sounds and Audio . The Sounds and Audio Devices Properties dialog box opens. Devices www.gateway.com...
Page 90 . The Control Panel window opens. If your Start Control Panel control panel is in Category View, click Sounds, Speech, and Audio Devices Click/Double-click the Adjust the system volume Sounds and Audio . The Sounds and Audio Devices Properties dialog box opens. Devices www.gateway.com...
Page 91 Drag the volume level and balance sliders for the device you want to adjust. For more information about the volume controls, click in the window. Help Click X in the top-right corner of the window to close it. www.gateway.com...
Page 92: Adjusting The Volume In Windows 2000
Use the volume control buttons on the keyboard. See “Special-function buttons” on page 22 for more information. To adjust overall volume level from Windows: Click the speaker icon on the taskbar, then drag the slider to change the volume or click to select the check box. Mute www.gateway.com...
Page 93 Drag the volume level and balance sliders for the device you want to adjust. For more information about the volume controls, click in the Volume Help Control window. Click X in the top-right corner of the window to close it. www.gateway.com...
Page 94: Listening To Cds
Windows Media Player The Windows Media Player opens. - OR - If a dialog box does not open with a list of CD players, click Start , then click . The Windows Media Player Programs Windows Media Player opens. www.gateway.com...
Page 95 Windows XP” on page 81. Help and For more information about playing CDs in Windows XP, Support click Start, then click Help and Support. Type the keyword playing CDs in the HelpSpot Search , then click the arrow. www.gateway.com...
Page 96: Listening To Cds In Windows 2000
. When the CD Player opens, Accessories Entertainment CD Player click (play). Stop Play Eject CD Rewind Skip Forward Next Previous If you do not hear sound or you want to change the volume, see “Adjusting the volume in Windows 2000” on page 84. www.gateway.com...
Page 97: Recording And Playing Audio
When you finish recording, click (stop). Click , then click . The Save As dialog box opens. File Save As Name the recording, specify the location where you want to save the recording, then click . The recording is saved. Save www.gateway.com...
Page 98 For more information about making or playing an audio Support recording in Windows XP, click Start, then click Help and Support. Type the keyword recording audio or playing audio in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 99: Playing Audio And Video Files With The Windows Media Player
All Programs Windows Media Player The Windows Media Player opens. - OR - In Windows 2000, click , then Start Programs Accessories Entertainment click . The Windows Media Player opens. Windows Media Player Video file information Video screen Play Stop www.gateway.com...
Page 100: Playing A Dvd
Windows Media Player. For more information about playing DVDs, click Help in the DVD player program. To play a DVD: Make sure that the speakers are turned on or headphones are plugged in and that the volume is turned up. Turn off your screen saver and standby timers. www.gateway.com...
Page 101 DVD player to adjust the volume. Help and For more information about playing DVDs in Windows XP, Support click Start, then click Help and Support. Type the keyword playing DVDs in the HelpSpot Search , then click the arrow. www.gateway.com...
Page 102: Using Musicmatch
Play Audio CD using MUSICMATCH , then click . The MusicMatch window opens. Jukebox - OR - If a dialog box does not open, click , then Start All Programs MusicMatch click . The MusicMatch window opens. MusicMatch Jukebox www.gateway.com...
Page 103: Creating Mp3 Music Files
To have MusicMatch automatically list the album, artist, and track names of your CD, then use that information for naming and storing your MP3 files, connect to the Internet before inserting your CD. Insert a music CD into your CD or DVD drive. www.gateway.com...
Page 104 Click to clear the check box for any track you do not want to record. Click Record When a message tells you the CD drive needs to be configured, click A progress bar appears next to each track as it is recorded. www.gateway.com...
Page 105: Editing Track Information
In the library window, right-click the file, then click . The Edit Track Tag(s) Edit Track Tag(s) dialog box opens. Enter information such as track title, lead artist, album, and genre. Click . The new track information appears in the MusicMatch playlist, music library, and recorder window. www.gateway.com...
Page 106: Building A Music Library
Internet, MP3 files that you download are automatically added to your music library. Caution During the download process, MP3 files may become corrupt. If you are having trouble listening to, or working with, a downloaded file, try downloading the file again. www.gateway.com...
Page 107: Changing The Music Library Display Settings
. The Settings window Options Settings opens. Click the tab. Music Library Click an arrow button to open a column list, then click the category that you want to display in the column. When you have finished selecting categories, click www.gateway.com...
Page 108: Listening To Internet Radio
Broadcast Stations click the arrow in the play this station box. MusicMatch connects to the station and plays the audio. If you do not see , drag the Broadcast Radio scroll bar on the left. www.gateway.com...
Page 109: Using Advanced Features
If you record copyrighted material on a CD or DVD, you need permission from the copyright owner. Otherwise, you may be violating copyright law and be subject to payment of damages and other remedies. If you are uncertain about your rights, contact your legal advisor. www.gateway.com...
Page 110 . The Select a Project window opens. - OR - If a dialog box does not open, click Start All Programs Roxio Easy CD Creator then click . The Select a Project window opens. Project Selector make a data CD dataCD project dataDVD project www.gateway.com...
Page 111 Select Source Files drive or folder where the files you want to add to the writable CD or DVD are located. If you do not see the folder you want, browse through the folders in the Source pane. www.gateway.com...
Page 112 Chapter 6: Using Multimedia Click the file you want to record (hold down the C or S key when HIFT you click to select multiple files) in the Source pane, then click record www.gateway.com...
Page 113 Start Recording Click Start Recording Help and For more information about creating CDs in Windows XP, Support click Start, then click Help and Support. Type the keyword creating CDs in the HelpSpot Search , then click the arrow. www.gateway.com...
Page 114: Creating Video Dvds
After you connect your digital camcorder to your computer, creating a video DVD typically consists of three basic steps: capture the video, edit the video, and record the video to a DVD-R or DVD-RW disc. www.gateway.com...
Page 115: Creating Music Cds
If you are uncertain about your rights, contact your legal advisor. Important Some CDs have copy protection software. You cannot create MP3 files from these CDs and you may not be able to listen to these CDs on your computer. www.gateway.com...
Page 116 . The Select a Project window opens. - OR - If a dialog box does not open, click Start All Programs Roxio Easy CD Creator then click . The Select a Project window opens. Project Selector make a music CD musicCD project www.gateway.com...
Page 117 Select Source Files drive or folder where the music files that you want to add to the writable CD are located. If you do not see the folder you want, browse through the folders in the Source pane. www.gateway.com...
Page 118 You can add any combination of music tracks or MP3 files to a music CD project. You can add up to 99 tracks and files, or up to 650 MB (74-minute CD) or 700 MB (80-minute CD) of tracks and files to a music CD project. record www.gateway.com...
Page 119 Complete dialog box. Select the appropriate option. Help and For more information about creating CDs in Windows XP, Support click Start, then click Help and Support. Type the keyword creating CDs in the HelpSpot Search , then click the arrow. www.gateway.com...
Page 120 . The Select a Project window opens. - OR - If a dialog box does not open, click Start All Programs Roxio Easy CD Creator then click . The Select a Project window opens. Project Selector CD copier CD copier www.gateway.com...
Page 121 . CD Copier copies the information on the source CD or DVD Copy to your hard drive, prompts you to insert the blank CD or DVD, then copies the information from the hard drive to the blank CD or DVD. www.gateway.com...
Page 122 Chapter 6: Using Multimedia www.gateway.com...
Page 123: Customizing Your Computer
Customizing Your Computer This chapter provides information about customizing your computer by changing settings in Windows. Read this chapter to learn how to: Change screen and display settings Change the background and screen saver Adjust the mouse settings Add, change, and switch user accounts in Windows XP Adjust power management settings...
Page 124: Adjusting The Screen And Desktop Settings
If your control panel is in Category View, click Appearance and Themes - OR - In Windows 2000, click , then click . The Control Start Settings Control Panel Panel window opens. Click/Double-click the icon. The Display Properties dialog box opens. Display www.gateway.com...
Page 125 , then click again. Help and For more information about adjusting display settings in Support Windows XP, click Start, then click Help and Support. Type the keyword changing display settings in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 126: Adjusting The Screen Resolution
If your Control Panel is in Category View, click Appearance and Themes - OR - In Windows 2000, click , then click . The Control Start Settings Control Panel Panel window opens. Click/Double-click the icon. The Display Properties dialog box opens. Display Click the tab. Settings www.gateway.com...
Page 127: Changing The Colors On Your Windows Desktop
To change desktop colors in Windows XP: Click , then click . The Control Panel window opens. If your Start Control Panel Control Panel is in Category View, click Appearance and Themes Click/Double-click the icon. The Display Properties dialog box opens. Display www.gateway.com...
Page 128 Change the color or font settings for the item. Click , then click the tab. Themes Click , type a name for the new theme, then click twice. Save As The new colors appear on your desktop. www.gateway.com...
Page 129 Item want to change. Change the color or font settings for the item. Click , type a name for the new scheme, then click Save As Click again. The new colors appear on your desktop. www.gateway.com...
Page 130: Changing The Desktop Background
Control Panel is in Category View, click Appearance and Themes Click/Double-click the icon. The Display Properties dialog box opens. Display Click the tab. Desktop Click a background picture in the list. Background - OR - Click to select a background picture from another location. Browse www.gateway.com...
Page 131 Color Click Help and For more information about changing the desktop Support background in Windows XP, click Start, then click Help and Support. Type the keyword changing desktop background in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 132 If the picture you chose does not cover the entire computer display and you did not choose to tile the image in Step 5, you can change the solid color behind the picture by clicking , clicking a pattern in the Pattern Pattern list, then clicking Click www.gateway.com...
Page 133: Selecting A Screen Saver
If your Control Panel is in Category View, click Appearance and Themes - OR - In Windows 2000, click , then click . The Control Start Settings Control Panel Panel window opens. Click/Double-click the icon. The Display Properties dialog box opens. Display Click the tab. Screen Saver www.gateway.com...
Page 134 Wait Click Help and For more information about selecting a screen saver in Support Windows XP, click Start, then click Help and Support. Type the keyword screen savers in the HelpSpot Search , then click the arrow. www.gateway.com...
Page 135: Changing The Mouse Settings
If your Control Panel is in Category View, click Printers and Other Hardware - OR - In Windows 2000, click , then click . The Control Start Settings Control Panel Panel window opens. Click/Double-click the icon. The Mouse Properties dialog box opens. Mouse www.gateway.com...
Page 136 Click one of the tabs to change your mouse settings. Click to save changes. Help and For more information about changing mouse settings in Support Windows XP, click Start, then click Help and Support. Type the keyword mouse settings in the HelpSpot Search , then click the arrow. www.gateway.com...
Page 137: Adding And Modifying User Accounts
Follow the on-screen instructions to add, delete, or modify a user account. Help and For more information about changing user accounts in Support Windows XP, click Start, then click Help and Support. Type the keyword user accounts in the HelpSpot Search , then click the arrow. www.gateway.com...
Page 138 Start Log Off Click . The Windows Welcome screen opens. Switch User Click the user account that you want to use. When you switch between user accounts, any programs that were running for the previous user continue to run. www.gateway.com...
Page 139: Power Management
The next time you turn on your computer, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode. For more information, see “Activating and using Hibernate mode” on page 136. www.gateway.com...
Page 140: Using Power Saving Modes
You can select one of the defined power schemes or create a custom power scheme. Advanced power settings let you assign different power saving modes to the power button. www.gateway.com...
Page 141: Changing The Power Scheme
If your Control Panel is in Category View, click Performance and Maintenance - OR - In Windows 2000, click , then click . The Control Start Settings Control Panel Panel window opens. Click/Double-click the icon. The Power Power Options Power Management Options Properties dialog box opens. www.gateway.com...
Page 142: Changing Advanced Power Settings
If your Control Panel is in Category View, click Performance and Maintenance - OR - In Windows 2000, click , then click . The Control Start Settings Control Panel Panel window opens. Click/Double-click the icon. The Power Power Options Power Management Options Properties dialog box opens. www.gateway.com...
Page 143 Click Help and For more information about changing the power Support management settings in Windows XP, click Start, then click Help and Support. Type the keyword power management in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 144: Activating And Using Hibernate Mode
Click the check box, then click . Hibernate mode Enable hibernation Apply is now an option you can select in the Power Schemes and Advanced tabs and in the Turn Off Computer or Shut Down Windows dialog box. Click www.gateway.com...
Page 145 What do you want your computer to do Hibernate Click Help and For more information about using Hibernate mode in Support Windows XP, click Start, then click Help and Support. Type the keyword hibernate in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 146: Setting Up An Uninterruptible Power Supply
Maintenance - OR - In Windows 2000, click , then click . The Control Start Settings Control Panel Panel window opens. Click/Double-click the icon. The Power Power Options Power Management Options Properties dialog box opens. Click the tab. www.gateway.com...
Page 147 Help and For more information about setting up an uninterruptable Support power supply in Windows XP, click Start, then click Help and Support. Type the keyword uninterruptable power supply in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 148 Chapter 7: Customizing Your Computer www.gateway.com...
Page 149: Networking Your Computer
Networking Your Computer Connecting your home, small office, or home office computers lets you share drives, printers, and a single Internet connection among the connected computers. Read this chapter to learn about: Benefits of using a network in your home, small office, or home office Types of network connections Purchasing additional network equipment...
Page 150: Benefits Of Networking
Help and For more information about sharing network drives in Support Windows XP, click Start, then click Help and Support. Type the keyword sharing network drives in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 151: Sharing Peripheral Devices
San Francisco. Help and For more information about playing multi-player games in Support Windows XP, click Start, then click Help and Support. Type the keyword games or network games in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 152: Selecting A Network Connection
Selecting a network connection The biggest decision you need to make when creating your network is what type of connection you will use. Gateway supports both wired and wireless Ethernet networks. Use the following criteria as a guide when selecting a network connection.
Page 153: Using A Wired Ethernet Network
Install an Ethernet PC Card in each of your notebooks (if your notebooks do not already have built-in Ethernet jacks) Install an Ethernet router, switch, or hub Tips & Tricks If you are connecting just two computers, you can eliminate the router, switch, or hub and use a special crossover cable. www.gateway.com...
Page 154: Example Wired Ethernet Network
To add the ability to access a wireless Ethernet network to your wired Ethernet network, connect an access point to the router, switch, or hub. For more information about accessing a wireless Ethernet, see “Using a wireless Ethernet network” on page 148. www.gateway.com...
Page 155: Equipment You Need For A Wired Ethernet Network
Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100), or Gigabit Ethernet (1000 Mbps or 10/100/1000). A mixture of components rated at different speeds will result in your network running at the speed of the slowest rated component. www.gateway.com...
Page 156: Using A Wireless Ethernet Network
Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, floors, and doors. The two most common types of wireless Ethernet networks are access point and peer-to-peer. www.gateway.com...
Page 157: Example Access Point Wireless Ethernet Network
If you want to access a wireless Ethernet network from your wired Ethernet network, connect an access point to the router, switch, or hub. For more information about accessing a wired Ethernet, see “Using a wired Ethernet network” on page 145. www.gateway.com...
Page 158: Equipment You Need For An Access Point Wireless Ethernet Network
IEEE 802.11a and IEEE 802.11b or IEEE 802.11g use different radio frequencies. All wireless Ethernet components should use the same frequency. Some wireless devices can broadcast and receive signals on both frequencies. A combination of IEEE 802.11a and IEEE 802.11b or IEEE 802.11g components will not work. www.gateway.com...
Page 159: Example Peer-To-Peer Wireless Ethernet Network
This type of network does not include access into a wired network or the Internet. You can create this type of network to quickly move files from one computer to another. www.gateway.com...
Page 160: Equipment You Need For A Peer-To-Peer Wireless Ethernet Network
For more information For more information about purchasing equipment for your home or office Ethernet network, discuss your particular needs with your Gateway store representative. In addition, several books and Internet sites are dedicated to networking. See these sources for more information about networking your home or office with wired or wireless Ethernet.
Page 161: Using Your Computer On A Network
To access this guide, click Start All Programs then click or view networking guides at the Gateway Gateway Documentation eSupport Web site at support.gateway.com. Turning your wireless Ethernet on or off To turn wireless Ethernet on or off in Windows XP:...
Page 162 Chapter 8: Networking Your Computer www.gateway.com...
Page 163: Moving From Your Old Computer
Moving from Your Old Computer If your new computer is replacing an old computer, you may have personal data files, Internet settings, a printer or other peripheral devices, and other unique computer settings that you want to move from your old computer to your new one.
Page 164: Using The Windows Xp Files And Settings Transfer Wizard
Help and For more information about using the Files and Settings Support Transfer Wizard in Windows XP, click Start, then click Help and Support. Type the keyword using transfer wizard in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 165: Transferring Files
My Computer Double-click the drive icon. Double-click the folder. The My Documents window opens My Documents and displays many of your saved personal data files. Copy your personal data files to removable media or to another computer on your network. www.gateway.com...
Page 166 For more information about finding files in Windows XP, Support click Start, then click Help and Support. Type the keyword searching for files in the HelpSpot Search box , click the arrow, then click the Full-text Search Matches button. www.gateway.com...
Page 167: Transferring Internet Settings
Configure your Internet settings by following the on-screen instructions. Help and For more information about setting up an Internet Support connection in Windows XP, click Start, then click Help and Support. Type the keyword Internet connection in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 168: Transferring Your E-Mail And Address Book
Transferring your Internet shortcuts You can export and import your old Netscape Navigator bookmarks or Microsoft Internet Explorer favorites. For more information, see your Internet browser program’s online help. www.gateway.com...
Page 169: Installing Your Old Printer Or Scanner
Installing a parallel port printer You can usually install parallel port printers by following these steps. To install your old printer: Shut down and turn off your computer. Connect your parallel port printer. Turn on your printer, then turn on your computer. www.gateway.com...
Page 170 Type the keyword installing a printer in the HelpSpot Search box , then click the arrow. See your peripheral device’s user guide for installation information and tips. Because most installation software is periodically updated, you should also check the manufacturer’s Web site for software updates. www.gateway.com...
Page 171: Installing Your Old Programs
System Restore. Help and For more information about restoring your computer’s Support previous settings in Windows XP, click Start, then click Help and Support. Type the keyword System Restore in the HelpSpot Search , then click the arrow. www.gateway.com...
Page 172 Chapter 9: Moving from Your Old Computer www.gateway.com...
Page 173: Maintaining Your Computer
Maintaining Your Computer This chapter provides basic information about maintaining your computer hardware and software. Read this chapter to learn how to: Care for your computer Create an emergency startup diskette Protect your computer from viruses Manage hard drive space Back up files Clean your computer...
Page 174: Caring For Your Computer
170 Manage hard drive space page 173 Clean up hard drives page 174 Scan hard drive for errors page 175 Defragment hard drive page 177 Back up files page 179 Clean computer case page 181 Clean keyboard page 182 www.gateway.com...
Page 175 Caring for your computer Maintenance task Immediately Monthly When needed See... after purchase Clean computer display page 182 Clean mouse page 182 www.gateway.com...
Page 176: Creating An Emergency Startup Diskette
Insert a blank diskette labeled Startup into the diskette drive. Click , then click . The My Computer window opens. Start My Computer Right-click , then click . The Format 3½ Floppy (A:) 3½ Floppy (A:) Format dialog box opens. www.gateway.com...
Page 177 When Windows finishes copying files, remove the diskette from the diskette drive. Slide the write-protect tab up to prevent the diskette from being erased or infected by viruses. Not write- Write- protected protected Store your emergency startup diskette in a safe place with your other backup software media. www.gateway.com...
Page 178: Protecting Your Computer From Viruses
Periodically updating the Norton AntiVirus program to protect against the latest viruses. Help and For more information about protecting your computer Support against viruses in Windows XP, click Start, then click Help and Support. Type the keyword viruses in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 179 Start All Programs Norton AntiVirus Norton AntiVirus 2003 Norton AntiVirus opens. Scan for viruses Click Scan for Viruses Scan Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan www.gateway.com...
Page 180 , then click Start All Programs Norton AntiVirus LiveUpdate - Norton . The LiveUpdate wizard opens. AntiVirus Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection files. When the program has finished, click Finish www.gateway.com...
Page 181: Managing Hard Drive Space
My Computer window opens. - OR - In Windows 2000, double-click the icon. The My Computer My Computer window opens. Right-click the drive that you want to check for available file space, then click . Drive space information appears. Properties www.gateway.com...
Page 182: Using Disk Cleanup
In Windows 2000, double-click the icon. The My Computer My Computer window opens. Right-click the hard drive that you want to delete files from, for example Local Disk (C:), then click . The Properties dialog box opens at the Properties General tab. www.gateway.com...
Page 183: Checking The Hard Drive For Errors
- OR - In Windows 2000, double-click the icon. The My Computer My Computer window opens. Right-click the hard drive that you want to check for errors, for example Local Disk (C:), then click . The Properties dialog box opens. Properties www.gateway.com...
Page 184 Help and For more information about checking the hard drive for Support errors in Windows XP, click Start, then click Help and Support. Type the keyword checking for disk errors in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 185: Defragmenting The Hard Drive
- OR - In Windows 2000, double-click the icon. The My Computer My Computer window opens. Right-click the hard drive that you want to defragment, for example Local Disk (C:), then click . The Properties dialog box opens. Properties www.gateway.com...
Page 186 Disk Close Defragmenter window. Help and For more information about defragmenting the hard drive Support in Windows XP, click Start, then click Help and Support. Type the keyword defragmenting in the HelpSpot Search , then click the arrow. www.gateway.com...
Page 187: Backing Up Files
Zip drive, to do a complete hard drive backup. For more information, see “Using a recordable drive” on page 101. If you do not have a high-capacity backup device and you want to purchase one, you can contact Gateway’s Add-on Sales department or visit the Accessories Store at accessories.gateway.com.
Page 188 Help and For more information about using the Scheduled Tasks Support Wizard in Windows XP, click Start, then click Help and Support. Type the keyword Scheduled Tasks Wizard in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 189: Cleaning Your Computer
With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside your computer. www.gateway.com...
Page 190: Cleaning The Keyboard
If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. Clean your optical mouse by wiping the bottom of the mouse with a damp lint-free cloth. www.gateway.com...
Page 191: Restoring Software
Restoring Software Read this chapter to learn how to: Reinstall device drivers Update device drivers Reinstall programs Reinstall Windows If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician.
Page 192: Using The Restoration Cds
Chapter 11: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory. Important Before you try to fix a problem by reinstalling software from...
Page 193: Reinstalling Device Drivers
CD or DVD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.
Page 194 Chapter 11: Restoring Software Click , then click . The Gateway Driver and Personal / Home Use Continue Application Recovery program starts and the Drivers and Application Recovery tab appears. Select a single device driver to reinstall. - OR - Click , then select multiple device drivers to reinstall.
Page 195: Updating Device Drivers
End User License Agreement (EULA) by clicking , then clicking Yes, I accept it Continue Click , then click . The Gateway Driver and Personal / Home Use Continue Application Recovery program starts and the Drivers and Application Recovery tab appears.
Page 196: Reinstalling Programs
- OR - In Windows 2000, click , then double-click the Start Settings Control Panel icon. Add or Remove Programs In the Currently Installed Programs list, click the program you want to uninstall, then click and follow the on-screen instructions. Change/Remove www.gateway.com...
Page 197 If this is the first time you have inserted the yellow Applications CD(s), accept the End User License Agreement (EULA) by clicking Yes, I accept it then clicking . The Gateway Driver and Application Recovery Continue program starts and the tab appears.
Page 198: Reinstalling Windows
Restoration CDs automatically reinstall the hardware device drivers and some programs as well. You can install any remaining programs by using the program CDs that came with your computer. To reinstall your programs, follow the instructions in “Reinstalling programs” on page 188. www.gateway.com...
Page 199 - OR - If an Advanced Menu option appears and your computer does have a hard drive that requires a special hard drive driver, for example a Serial ATA drive, select 2. Installation of Windows w/ special HDD controllers. www.gateway.com...
Page 200 The Gateway Application Loader automatically installs your drivers and programs. Your computer restarts several times during this process. Do not press any keys or buttons during this process unless prompted to do so. When the Gateway Application Loader has finished, go to the Windows desktop by clicking Close Install additional programs by following the instructions in “To reinstall...
Page 201: Upgrading Your Computer
Upgrading Your Computer This chapter provides information about upgrading and replacing components in your computer. Read this chapter to learn how to: Add PC Cards Open your computer case Remove and install drives Replace the Mini PC card Add memory You must open the computer case to change or upgrade components.
Page 202: Adding And Removing Pc Cards
Adding a PC Card To insert a PC Card: Push the card firmly into the PC Card slot label-side facing toward the back of your computer until the outer edge of the card is flush with the side of your computer. www.gateway.com...
Page 203: Removing A Pc Card
If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. Release the eject button by pressing the PC Card eject button once. Eject the PC Card by pressing the eject button again. www.gateway.com...
Page 204: Selecting A Place To Work
Has enough room to place all the computer parts Is near a grounded outlet so you can test your computer after installation Is near a telephone (in case you need help from Gateway Technical Support) Gathering the tools you need...
Page 205: Preventing Static Electricity Discharge
Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection. Avoid touching the edge connectors and components on the Mini-PCI cards. Never slide Mini-PCI cards or components over any surface. www.gateway.com...
Page 206: Opening The Computer Case
To open the computer case: Turn off your computer. Following all static electricity discharge precautions, disconnect the power cord and all other external cables. Press the power button to drain any residual power from your computer. www.gateway.com...
Page 207 Opening the computer case Remove the two screws on the back of the computer case. Screw Screw With your hands positioned on each side of the case, swing the access panel up and away from the case and set the panel aside. www.gateway.com...
Page 208: Closing The Computer Case
To close the computer case: Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. Align the access panel tabs into the case notches. Access panel tabs www.gateway.com...
Page 209 Closing the computer case Swing the access panel down into place. Replace the two screws removed previously. Reconnect the external cables and power cord. www.gateway.com...
Page 210: Replacing Drives
To replace the drive pack: Remove the two retaining screws located on either side of the Microsoft Certificate of Authenticity label on the rear of your computer. Screw Screw www.gateway.com...
Page 211 Replacing drives Slide the drive pack forward, then down. Disconnect the two drive cables from the drive adapter card. www.gateway.com...
Page 212 Connect the drive cables to the drive adapter card on the new drive pack. The drive cables and connectors are “keyed,” which means that they can only be plugged in one way. Push the cables carefully up into the top of the drive bay. www.gateway.com...
Page 213 Replacing drives Align the tabs on the drive pack with the notches on the drive bay, then slide the drive pack back until it is flush with the front of the case. Tabs Replace the two retaining screws. www.gateway.com...
Page 214: Replacing The Hard Drive
Open the case by following the instructions in “Opening the computer case” on page 198. Warning Make sure that you removed all external cables and the power cord. Unsnap the two drive cage tabs. Remove the drive cage from your computer. www.gateway.com...
Page 215 Replacing drives Disconnect the drive cable and power cable. Important The hard drive cable connectors may vary, depending on whether your computer uses an IDE drive or a Serial ATA drive. www.gateway.com...
Page 216 Chapter 12: Upgrading Your Computer Remove the four screws that hold the drive into drive cage. Screw Screw Screw Screw Remove the drive. www.gateway.com...
Page 217 If your computer uses a Serial ATA drive, no jumper settings are required. Jumpers Insert the new drive into the drive cage and secure it with the four screws removed earlier. Connect the drive cable and power cable to the drive. www.gateway.com...
Page 218 Align the single drive cage tab into the case notch, then swing the drive cage down until the two drive cage tabs on the other side snap into place. Close the case by following the instructions in “Closing the computer case” on page 200. www.gateway.com...
Page 219: Installing Or Replacing Dimm Memory
A DIMM memory module has several memory chips on one or both sides. To install or replace DIMM memory: Open the case by following the instructions in “Opening the computer case” on page 198. Warning Make sure that you removed all external cables and the power cord. www.gateway.com...
Page 220 - OR - If you are adding a memory module to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank. www.gateway.com...
Page 221 General tab. - OR - In Windows 2000, right-click the icon, then click My Computer Properties The amount of memory in your computer is shown at the bottom of the System Properties window in the General tab. www.gateway.com...
Page 222: Using The Bios Setup Utility
Before changing any settings, write them down in case you need to restore them later. To open BIOS Setup utility: Restart your computer. As soon as you see a startup screen, press F1. The BIOS Setup utility opens. www.gateway.com...
Page 223 Exit Enter Select > Sub-Menu Save and Exit Use the navigation keys displayed at the bottom of the BIOS Setup utility screen to move through the BIOS menus and make selections. Press F1 to get more help about options. www.gateway.com...
Page 224 Chapter 12: Upgrading Your Computer www.gateway.com...
Page 225: Troubleshooting
Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: Troubleshoot typical hardware and software problems Get telephone support Use automated troubleshooting systems Get tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help”...
Page 226: Safety Guidelines
To avoid bodily injury, do not attempt to troubleshoot your computer problem if: Power cords or plugs are damaged Liquid has been spilled into your computer Your computer was dropped The case was damaged Instead, unplug your computer and contact a qualified computer technician. www.gateway.com...
Page 227: First Steps
Make sure that your hard drive is not full. If an error message appears on the computer display, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem. If an error occurs in a program, see the program’s printed documentation or the online help.
Page 228: Software Support Tools
PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your computer. This support tool is available from HelpSpot or by clicking Start All Programs then clicking Gateway Utilities www.gateway.com...
Page 229: Troubleshooting
Some music CDs have copy protection software. You may not be able to play these CDs on your computer. Make sure that the volume controls are turned up. For more information, see “Adjusting the volume in Windows XP” on page 81 or “Adjusting the volume in Windows 2000” on page 84. www.gateway.com...
Page 230 The regional code for the disc is on the disc, disc documentation, or disc packaging. If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match. www.gateway.com...
Page 231: Cleaning Cds And Dvds
CDs and DVDs. Computer The computer will not start Make sure that the power cord is connected to an AC power source and your computer is turned on. www.gateway.com...
Page 232: Computer Display
Change the display settings. For more information, see “Adjusting the screen and desktop settings” on page 116. Make sure that your computer is not positioned too close to another monitor, electric fan, fluorescent light, metal shelf, or laser printer. www.gateway.com...
Page 233: Diskette Drive
Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. Run Error checking on the diskette. For more information, see “Checking the hard drive for errors” on page 175. If errors are detected and corrected, try using the diskette again. www.gateway.com...
Page 234: File Management
Help and For more information about restoring deleted files in Support Windows XP, click Start, then click Help and Support. Type the keyword System Restore in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 235: Hard Drive
If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system. You see a “Non-system disk” or “disk error” error message Eject the diskette from the diskette drive, then press E NTER www.gateway.com...
Page 236: Internet
Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties. www.gateway.com...
Page 237: Keyboard
A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message Make sure that nothing is resting on the keyboard. Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your computer. www.gateway.com...
Page 238: Memory
Close all programs, then restart your computer. Help and For more information about troubleshooting memory errors Support in Windows XP, click Start, then click Help and Support. Type the keyword memory error in the HelpSpot Search , then click the arrow. www.gateway.com...
Page 239: Modem
Make sure that all settings are correct. Help and For more information about dialing properties in Support Windows XP, click Start, then click Help and Support. Type the keyword dialing in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 240 If you can connect on this line, call your telephone service. Try connecting with the modem at a lower connection speed. If reducing the connection speed lets you connect, call your telephone service. The telephone line may be too noisy. www.gateway.com...
Page 241 48K. Your ISP may not support 48K uploads. You can check modem connection speeds and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software.
Page 242 Help and For more information about modem troubleshooting in Support Windows XP, click Start, then click Help and Support. Type the keyword modem troubleshooting in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 243 . The Control Panel window opens. Start Control Panel If your Control Panel is in Category View, click Printers and Other Hardware Click/Double-click the icon, then click the Phone and Modem Options tab. Modems Click the modem you want to adjust, then click Properties www.gateway.com...
Page 244 . The Control Panel Start Settings Control Panel window opens. Double-click the icon. The Modems Properties dialog box Modems opens. Click the tab, click the modem you want to adjust, then click General Properties Adjust the control. Speaker volume Click www.gateway.com...
Page 245: Mouse
Make sure that the electrical outlet is working by plugging a working device, such as a lamp, into the outlet, then turning it on to test the outlet. Make sure that all devices are connected securely and the surge protector is turned on. www.gateway.com...
Page 246: Printer
Make sure that the cable between the printer and your computer is connected securely to the correct port. Check the port and cable for bent or broken pins. Reinstall the printer driver. See the documentation that came with your printer for instructions on installing the printer driver. www.gateway.com...
Page 247 Wait until files have been printed before sending additional files to the printer. If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for more information about adding additional memory. www.gateway.com...
Page 248: Sound
If you are using external speakers, see the speaker setup poster to check the speaker connections. Help and For more information about sound troubleshooting in Support Windows XP, click Start, then click Help and Support. Type the keyword sound troubleshooter in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 249: Telephone Support
If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.
Page 250: Telephone Support
Chapter 13: Troubleshooting Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your 800-846-2118 (US) telephone keypad to find answers to common 877-709-2945 (Canada) problems.
Page 251: Tutoring And Training
Type the keyword practice in the HelpSpot Search box , then click the arrow. Tutoring For help on using hardware or software that came with your Gateway computer, contact Gateway's fee-based tutorial hotline: 800-229-1103 (rate charged per minute; charged to a major credit card) 900-555-4695 (rate charged per minute;...
Page 252: Training
Online Training More than 450 online courses are available www.learnatgateway.com/ from from Learn@Gateway. All you have to do is go Learn@Gateway online and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual classrooms), all from the comfort of your computer.
Page 253: A Safety, Regulatory, And Legal Information
Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
Page 254 The power cord or plug is damaged. Liquid has been spilled into the system. The system does not operate properly when the operating instructions are followed. The system was dropped or the cabinet is damaged. The system performance changes. www.gateway.com...
Page 255 Important safety information Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.
Page 256: Regulatory Compliance Statements
Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.
Page 257 Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service. Warning Only use drivers approved for the country in which the device will be used.
Page 258: United States Of America
Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.
Page 259 (605) 232-2000Fax: (605) 232-2023 Product: Gateway Profile 4(xx) where x can be any alpha-numeric including a blank. This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Page 260 See your fax communication software documentation for details on how to comply with the fax-branding requirement. www.gateway.com...
Page 261 Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Warning The transmitting device embedded in this system may not be used with any antenna other than provide with the system.
Page 262 The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. www.gateway.com...
Page 263 RF exposure limits as set by SCT. Unintentional emitter At this time there are no mandatory requirements for Unintentional Emitters. However, this device does comply with multiple requirements for other countries and regions as listed on the system label and in the user’s manual. www.gateway.com...
Page 264: Laser Safety Statement
Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
Page 265 For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
Page 266 Appendix A: Safety, Regulatory, and Legal Information www.gateway.com...
Page 267 Index AVI file AC power connector access point network background accessories backing up files safety precautions BIOS Setup utility accounts brightness America Online broadband Internet connection jack user browser activity indicators See indicators browsing for files and folders ad hoc networking adding icons to desktop cable lock...
Page 268 CD-RW drive to Internet eject button to network identifying to Web site locating drive See also connections replacing connections troubleshooting audio in using audio out Certificate of Authenticity digital camera cleaning digital video camera audio CD Ethernet case external audio Firewire computer display headphones...
Page 269 Accounting replacing Sales troubleshooting Warranty using cutting display files and folders See computer display text and graphics Do More with Gateway documentation eSupport default printer Gateway Web site defragmenting hard drive help deleting files and folders HelpSpot online help desktop...
Page 270 defragmenting DVD-RW drive diskette eject button identifying DVD/CD-RW locating drive DVD-RW replacing identifying drive types troubleshooting replacing CD using replacing CD-RW replacing diskette replacing drive pack eject button replacing DVD CD drive replacing DVD/CD-RW diskette drive replacing DVD-RW DVD drive replacing hard drive PC Card sharing...
Page 271 Web address finding Web site moving gateway.your.way dial-up server opening gigabit Ethernet pasting recovering renaming hard drive searching for backing up files transferring checking for errors troubleshooting checking for free space types defragmenting viewing list deleting files and folders...
Page 272 digital camera keyboard digital video camera buttons drivers cleaning memory Multifunction keyboard features PC Cards PS/2 port peripheral devices shortcuts printer troubleshooting programs USB port scanner keys Windows application See also replacing arrow Intel Client Manager directional Internet function account Multifunction keyboard button navigation...
Page 273 cleaning case changing settings cleaning component exteriors cleaning cleaning computer screen clicking cleaning keyboard double-clicking cleaning mouse moving pointer creating startup diskette moving screen objects defragmenting opening files, folders, and programs deleting files suggested schedule pointer using Scheduled Task Wizard PS/2 port virus protection right-clicking...
Page 274 multi-player game next button playing non-technical support music library Accounting building Sales changing settings Warranty MusicMatch Norton Antivirus building music library numeric keypad changing library settings indicator creating MP3 files creating music files editing track information online help listening to Internet radio button playing audio CD online search button...
Page 275 USB port Media Player file printing documents multimedia files programs multi-player games closing music CD closing unresponsive Windows Media Player file opening Plug and Play devices reinstalling IEEE 1394 support for PS/2 port USB support for keyboard pointer mouse moving ports See connections radio...
Page 276 removing files and folders changing number of colors changing resolution renaming files and folders saver replacing troubleshooting CD drive screen objects CD-RW drive getting information drive pack moving DVD drive selecting DVD/CD-RW drive Scroll Lock indicator DVD-RW scroll wheel hard drive search button PC Card Search utility...
Page 277 See programs Gateway Learning Libraries sound Learn@Gateway adjusting transferring controls files from Internet muting files from old computer troubleshooting Internet settings from old computer Sound Recorder making audio recordings...
Page 278 Web browser computer button wireless Ethernet Web page turning on Web site computer connecting to wireless Ethernet downloading files tutoring Gateway fee-based window close button closing uninterruptible power supply (UPS) maximize button menu bar updating minimize button device drivers title bar...
Page 279 peer-to-peer example turning off turning on Wordpad working safely World Wide Web (WWW) downloading files write-protection for diskettes Zip drive port...
Page 280 MAN SYS US PFL4.5 USR GDE R0 05/03...

Gateway Profile 4 User Manual

1 Checking out Your Gateway Profile

2 Getting Started

3 Getting Help

4 Windows Basics

5 Using the Internet

6 Using Multimedia

7 Customizing Your Computer

8 Networking Your Computer

9 Moving from Your Old Computer

10 Maintaining Your Computer

11 Restoring Software

12 Upgrading Your Computer

13 Troubleshooting

A Safety, Regulatory, and Legal Information

Quick Links

Troubleshooting

Related Manuals for Gateway Profile 4

Summary of Contents for Gateway Profile 4