DataCard select series User Manual page 76

5-14
What you see
Part or all of the printed
image is expanded.
Part or all of the printed
image is compressed.
Black-and-white images
are poorly dithered.
Table 5-1: Print quality problems
Possible causes
The printhead is not
installed properly.
The card path may be
obstructed.
The rollers might be dirty.
The cards might not meet
specifications.
The image capture system
needs adjustment.
Brightness, contrast, or
sharpness might not be
set for the card design.
#
Obtain guidance from service before performing this task.
User's Guide for Select™ Platinum Series™ Printers
Troubleshooting
Solutions
Remove and reinstall the
printhead cartridge. See
Chapter 4.
If the problem persists,
contact your service
representative.
Check the card transport
track for jams. Check the
duplex module (if present)
for jams. Clear any card
jams.
Run a printer cleaning
cycle, then clean the
rollers. See Chapter 4.
Obtain and use a different
supply of cards. See
Appendix B.
If the problem persists,
contact your service
representative.
See the information for the
image capture system.
Change settings on the
Color Settings tab of the
Printer Toolbox. See the
e-Guide.