DataCard select series User Manual page 75

Troubleshooting
What you see
The printed card shows
small unprinted spots.
The printed card shows
wavy lines along the
length of the card
(woodgrain).
The card shows irregular
lighter or darker spots.
The card shows wrinkles
in dark areas of printing.
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Obtain guidance from service before performing this task.
User's Guide for Select™ Platinum Series™ Printers
Table 5-1: Print quality problems
Possible causes
The card is scratched, the
card surface is uneven, or
the card edge has burrs.
The replaceable cleaning
sleeve might be dirty.
The printer rollers might
be dirty.
The print ribbon is not
loaded correctly.
The printhead is not
aligned correctly.
The printhead is not
aligned correctly.
The printhead intensity is
too high.
The printhead is not
aligned correctly.
5-13
Solutions
If the problem occurs
frequently, obtain and use
a different supply of cards.
See Appendix B.
Run a printer cleaning
card and then change the
cleaning sleeve. See
Chapter 4
Run a printer cleaning
card, change the cleaning
sleeve, and then clean the
rollers. See Chapter 4.
Load the print ribbon
again. Make sure the
cartridge is firmly seated.
See Chapter 2.
Contact your service
representative.
Contact your service
representative.
Decrease the printhead
intensity setting. See the
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e-Guide.
Contact your service
representative.