IBM System x3250 Problem Determination And Service Manual page 36

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 4364 or Type 4365 server," on page 59 to determine which components
are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
602 Invalid diskette boot record
604 Internal diskette drive error
962 Parallel port configuration error
1162 Serial port error
178x Fixed disk error.
Note: x is the drive that has the error
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IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide
Action
1. Replace the diskette.
2. Reseat the diskette drive cables.
3. Replace the diskette drive.
1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. Reseat the diskette drive signal cables.
3. Replace the diskette drive.
1. Run the Configuration/Setup Utility program and
make sure that the parallel port setting is correct.
2. (Trained service technician only) Replace the
system board.
1. Run the Configuration/Setup Utility program and
make sure that the serial port settings are correct.
2. (Trained service technician only) Replace the
system board.
1. Run the hard disk drive diagnostic tests on drive
x (see "Running the diagnostic programs" in the
Problem Determination and Service Guide on the
IBM System x Documentation CD).
2. Reseat the following components, depending on
the server model:
v Hot-swap models: Hard disk drive
v Simple-swap models:
a. Hard disk drive x
b. Hard disk drive x cable
3. Replace the following components one at a time,
depending on the server model, in the order
shown, restarting the server each time:
v Hot-swap models:
a. Hard disk drive x
b. Hard disk drive backplane
c. (Trained service technician only) System
board
v Simple-swap models:
a. Hard disk drive x
b. Hard disk drive x cable
c. (Trained service technician only) System
board