Private Lines - Samsung OfficeServ 500 General Description Manual

PRIORITY CALL QUEUING
This feature places calls to an UCD or NORMAL station queue ahead of other calls based on priority level (1-
9).The system reads the DID number, Caller ID number or trunk ID number, compares it to a preprogrammed
table, then assigns it the corresponding priority that places it in the appropriate position in the group queue.

PRIVATE LINES

For private line use, stations can be prevented from dialing and/or answering any line.
PROGRAMMABLE LINE PRIVACY
Each outside line can be programmed to ignore the automatic line privacy. This allows up to four other par-
ties to join your conversation by pressing the line button. This is similar to 1A2 key telephone operation.
PROGRAMMABLE TIMERS
There are over 50 programmable system timers to allow each installation to be customized to best fit the end
user's application.
RECALLS
Calls put on hold, transferred or camped-on to any station will recall to the originating station if not answered
within a programmable time. A recall that goes unanswered for the duration of the attendant recall timer will
recall to the system operator group. Hold, transfer, camp-on and attendant recalls have individual program-
mable timers. Calls recalling to buttons with tri-colored LEDs will flash amber.
RECALL TO OPERATOR
This function will allow the call to recall the operator instead of to the transferring station after the transfer
recall time expires.
REDIAL REVIEW
The Redial Review feature allows a review of the last number before dialing or allows access to the Call Log
Blocks if assigned.These Call Log Blocks record the last ten (10) numbers dialed.When the LNR key is pressed
the last number dialed is displayed.The log can then be scrolled using the Volume (Up/Down) keys and a pre-
viously dialed number can be selected.
REMOTE PROGRAMMING—PC
Remote programming allows the technician to access the system database from a remote location for the
purpose of making changes to the customer data. There are two connection methods, the dial-up connec-
tion using the internal modem card and through the LAN connection on the MCP2 card. OfficeServ Manager
is the proprietary programming application used to access and manipulate the database.
RING MODES
Time Based Routing - Plans
Each C.O. line can be programmed to ring at any station or station group. Each line can be assigned a ring
destination based on six (6) different ring plans based on time of day and the day of the week. The system
operator (intercom dial "0") can also be a different station group for each ring mode.
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