Samsung OfficeServ 500 General Description Manual page 97

Phone Bill
The Phone Bill report provides only the phone bill information for a specific room. This print out is separate
from the guest room bill.This allows a guest to pay for them separately, so no phone calls appear on the room
bill.When using this feature you have the option of saving or deleting all telephone call information from the
guest's bill.
The information in the phone bill includes the date and time the report was requested, the room number
requested, date and time of call, the number dialed, call duration and the charge for the call.
Guest and Meeting Room Bill
This printout includes all room-related charges, from time of check in. Associated taxes and/or surcharges are
automatically calculated by the system based on programmable rate table entries. Any deposits made are
automatically deducted from the total bill.This printout also includes daily room charges, phone calls, servic-
es charged to the room, wake up call activity, and any deposits made. This printout is made on a per room
basis.
Room Status
The system can print six different Room Status reports. There are five (5) individual reports for the following
room status conditions: Available, Occupied, Needs Cleaning, Needs Maintenance, and Hold for Late
Checkout. A sixth report will show all rooms and all room status conditions.
Wake Up Call Activity
This report will detail all wake up call information related to a specific room since check in. The printout
includes the time a wake up call was set, the requested wake up time, the time the call was answered, unan-
swered wake up calls, canceled wake up calls and charges for the service if programmed.
Room Dialing Restrictions
This feature is used to program station to station calling restrictions and is sometimes referred to as intercom
blocking. For instance you can restrict rooms from dialing the administration offices while still being able to
dial the front desk, other hotel service phones or other guest rooms.
Room Rate Discounts
The OfficeServ Hotel / Motel software offers a method of discounting room rates, on a day-by-day basis. This
discount is based on a percentage of the full room rate. The percentage is programmable and variable.
Room Status Conditions
The system will indicate the status of each guest or meeting room when requested. See Room Status.The five
possible conditions are (the last four conditions in the list are sent to update PMS information only):
• AVAILABLE – Ready to check in.
• OCCUPIED – Guest is checked in.
• NEEDS CLEANING – Condition after check out or morning update for all occupied rooms.
• NEEDS MAINTENANCE – Temporary condition for rooms requiring some repair or maintenance.
• HOLD (LATE CHECK OUT) – Indicates a guest requires a late check out so hotel staff will delay cleaning.
• CLEANED – Message sent for updating PMS. Indicates that the room has been cleaned.
• REPAIRED – Message sent to update PMS. Indicates that the room has been repaired.
6.5