Samsung OfficeServ 500 General Description Manual page 55

NETWORKING
The OfficeServ 500 system allows up to 99 systems to be networked together with a high level of feature inte-
gration. The networked systems may be any combination of OfficeServ 100 and OfficeServ 500 systems run-
ning V2.4 or higher software. The physical connection between systems can be an IP network or proprietary
PRI connection using Samsung's proprietary version of QSIG, called SPNet.
When engineering the network of systems, a discrete numbering plan must be used. The size and complexi-
ty of the numbering plan as well as the number of stations and trunks may limit the actual number of nodes
available to the network.
• Auto Answer Across Network: This setting will allow station to station calls across the network to follow
the auto answer setting of the called keyset.
• Call Completion, Busy Station (CCBS) also known as Callback or Busy Station Callback. When a station in
one system calls a station in another system across the network link and the destination station is busy
the calling station can set a Callback to the busy station.When the busy station becomes idle the system
will notify the callback originating station by ringing that station and when the originating station
answers, the system will call the destination station. Not available on QSIG over PRI.
• Call Completion, No Response (CCNR) also known as Callback or No Answer Callback. When a station in
one system calls a station in another system across the network link and the destination station does not
answer the calling station can set a Callback to the called station. When that station indicates the user is
present by becoming busy then idle the system will notify the callback originating station by ringing that
station and when the originating station answers, the system will call the destination station.
• Call Intrusion (Barge In): Calls across the network link can be barged in on however the barging station
will not be muted.
• Call Offer/Call Waiting (Camp On): This feature operates in the same manner as in a non networked
switch. When a called station is busy the caller can press a camp on key and appear as a ringing call on
the second call button.The Auto camp on feature will not work on calls across a network link if set to ON
in MMC 110.
• Call Pick-up Across the Network: This feature allows ringing calls, held calls and recalls to be picked up
by other stations through the network. A station user in a Branch Office can use the Directed Pick-up,
Hold Pick-up or Page/Park Pick-up codes to answers calls from the Main Office.
• Call Transfer: Calls answered in one network node can be transferred to a station or station group in
another network node.
• Caller ID: Caller ID in its various forms that are currently available (Analog CID Name and Number, ANI
Number, PRI Name and Number and BRI number) will be transported across the network link with the
original call.
• Centralized Automated Attendant: The Samsung Automated Attendant (AA) card can transfer callers to
other stations or station groups in another Node. It can be installed in any Node regardless of where the
lines/trunks from the telephone company are connected. Callers to Node A can be answered by the AA
Card in Node B, then transferred to Node C. An incoming caller that dials an invalid extension number to
the AA can be routed after a programmable number of attempts to a predetermined station or station
group anywhere in the network to receive assistance.
• Centralized Operator/Attendant: A station in any Node may dial "O" and ring a designated Centralized
Operator/Attendant. When programmed, hold/transfer/camp-on/park recalls can be directed to the
Centralized Operator/Attendant in a network arrangement instead of the Local Operator within that
Node. Ring plan assignments will allow recalls to a Centralized Operator/Attendant during the day and
to the Local Operator after hours. There can only be one Centralized Operator/Attendant designated in
the network. Each Node must be set for either Local Operator or Centralized Operator/Attendant, but not
both.
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