Making A Conference Call; Using The Merge Feature To Conference Active Calls - Mitel MiVoice 6920 User Manual

Making a Conference Call

A conference call involves more than two parties connected in a call. The number of people you can
conference together in a call using your Conference hardkey depends on your system configuration.
Contact your Mitel administrator for the details about your system's conference capabilities.
You can set up a conference call using either of the following approaches:
• In a blind conference call, you conference the people together without the other person first
answering your call.
• In a consultative conference call, you talk to the person before adding that person to the
conference call.
To make a conference call
1. Dial the extension of the first person you want to include in the conference call, and consult with
that person.
2. Press the Conference softkey.
The call is put on hold.
Note: Press the Cancel softkey or press
3. Dial the extension of the next person you want to add to the conference call.
4. Optionally, after dialing the extension, you can quickly do one of the following:
• Press the Consult softkey or wait until the timeout ends to initiate a consultative conference.
If you have the necessary permissions, press the Intercom softkey to connect with the other
•
party through the intercom.
5. Do one of the following:
• While the phone rings, proceed to the next step.
• Wait for the person to answer, and consult with the person if necessary.
6. If you've initiated a consultative or Intercom conference, when prompted press the Conference
softkey to proceed with the conference.
A three-way conference call is established. Your phone displays the number of other participants
included in the conference call.
7. Repeat steps 1-6 for each additional person you want to include in the conference call.

Using the Merge Feature to Conference Active Calls

When you are engaged in an active call or a conference call, you can add another call to your active
call through the Merge feature.
• To add the call to an existing call or conference call, press the Merge softkey.
- If there is only one other call on the phone, the new call is automatically added to the held
call or conference call.
- If more than one other call is on hold, the phone displays a list of calls you can merge the
active call to. Scroll to the call you want to merge, and press the Merge softkey.
Making a Conference Call
if you want to cancel the conference.
47