Returning Products - Welch Allyn 53 Service Manual

Returning Products

Returning Products
To return a product for service, contact Welch Allyn Technical Support and request a Return
Material Authorization (RMA) number.
Welch Allyn does not accept returned products without an RMA.
When requesting an RMA, please have the following information available:
• Product name, model number, and serial number
• A complete return shipping address, including a contact name and phone number;
include any special shipping instructions
• A purchase-order number or credit-card number if the product is not covered by
warranty
• A full description of the problem or service request
To ship the unit, please observe these packing guidelines:
• Remove from the package all hoses, connectors, cables, sensors, power cords, and
other ancillary products and equipment, except those items that might be associated
with the problem.
• Use the original shipping carton and packing materials, or as close an approximation
as possible.
• Include a packing list.
• Write the Welch Allyn RMA number with the Welch Allyn address on the outside of
the shipping carton.
United States federal regulations require that any unit received by Factory Service must be
free from blood-borne pathogens before processing. All incoming products are cleaned as
well as possible, but products that cannot be effectively cleaned cannot be accepted for
repair. Please thoroughly clean all organic residues from the product before shipment. This
will ensure safe receipt, processing and repair, and will help expedite the return of your
monitor.
Service Manual 12
Overview
Vital Signs Monitor Series 300