The Welch Allyn Service Tool; Returning Products - Welch Allyn CP 150 Service Manual

Service manual

The Welch Allyn Service Tool

The Welch Allyn Service Tool is available in the Silver edition. Download from Welch
Allyn website.
Clinicians and technical service personnel can use the service tool to manage and
maintain supported Welch Allyn products. You can use the service tool to do the
following:
• Review device information. When connected to the device, the service tool lists
installed modules, installed firmware and hardware versions, warranty and repair
information, status, and usage history.
• Receive notifications when periodic maintenance is needed. The service tool can
help you manage and maintain your entire inventory of supported Welch Allyn
products. Through the remote service function, the service tool can connect to
Welch Allyn Customer Service. With this functionality you can automatically receive
firmware updates and feature upgrades for your supported products, including
software upgrades for the service tool.
• Install updates. The service tool can read the firmware version of the CP 150 and
check for available updates or upgrades.
• Install upgrades. An interpretation option is available for purchase. The CP 150
basic can be upgraded to a CP 150A (with the Interpretation option) through the
Welch Allyn Service Tool.
• Create a work list. The work list provides information about service actions—
referred to as work orders—that are waiting for you to perform on your maintained
devices. Work orders may include periodic calibrations, upgrades, or license
installations.
• Schedule periodic maintenance. You can use the service tool to set the service
interval for each maintained device.
• View and save logs. You can download and save log files from the device for
analysis to help diagnose and identify reported issues.
• Create user accounts. Administrators can create user accounts and set permission
levels to control access to the features, allowing one group to perform administrative
tasks and another to perform service tasks. Restricting access prevents the service
tool from being used to make unauthorized changes on a connected device.
• Perform functional verification. The service tool can be used to test the device to
ensure that it meets performance specifications.
• Recover devices. In the rare case where a device can no longer boot because of
corrupted firmware, the service tool can connect the device to Welch Allyn Technical
Support to reinstall the firmware.
• Extensible. The device accepts new plug-ins to support future Welch Allyn products.

Returning products

When returning a product to Welch Allyn for service, ensure that you have the following
information:
• Product name, model number, and serial number. This information may be found on
the product and serial number labels on the bottom of the device.
• A complete return shipping address.
• A contact name and phone number.
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