Key Entering Card Details And Mail Order Transactions - Ingenico iWL2XX User Manual

The transaction will now continue as a normal sale transaction. Please refer to section 10 for
information on how to complete a sale transaction.
19. Key Entering Card Details and Mail Order
Transactions
You may need to key enter a customer s card details if their card is faulty or if you are entering a
mail order transaction where the customer is not present.
A. Mail Order Transactions : Begin at Step 1 if you are performing a Mail Order Transaction.
B. Card Read Failure or Key Card Number : Begin at Step 2 if:
You have swiped a customer's card at the READY prompt and the terminal displays
CARD READ FAILURE .
OR
If you have selected the Sale option from the Transaction menu
and unsuccessfully swiped the card three times, and the terminal
displays Key Card No.
1. At the READY prompt press the MENU button. Use the arrow
buttons to view the available options and press the GREEN button
when the required option is highlighted.
2. Key enter the customer's card number when you see this
prompt. The card number will be displayed as it is keyed in.
3. The terminal will check the card number. Key in the card expiry
date and press the GREEN button.
4. You may be asked to enter the start date or issue number from
the card. Enter them as they appear on the card and press the
GREEN button.
5. If the customer is present, press the GREEN button. If this is a
mail order transaction, press the YELLOW button and proceed from
number 9 below.
6. Key in the amount of the transaction and press the GREEN
ENTER button. The terminal will now dial for authorisation. The
authorisation code will be displayed. Press the GREEN button.
7. A receipt will now be printed. Obtain the customer's signature.
If the signature is OK, press the GREEN button. If it is not, press the
YELLOW button and the transaction will be voided.
8. The signed receipt should be kept for your records. The terminal
will now print a receipt for the customer. Pass the receipt to the
customer and the transaction is complete.
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TRANSACTION MENU
Refund
Sale
Purch. with Cashback
<transaction type>
Insert or Swipe Card
to continue
(or press Cancel key)
<transaction type>
Key expiry date MMYY
and then press ENTER
<transaction type>
Key start date MMYY
and then press ENTER
<transaction type>
Key in issue number
and then press ENTER
<transaction type>
Is customer present?
ENTER=YES Clear=NO
<transaction type>
Key in Amount:
0.00
and then press ENTER
SALE
Signature OK?
ENTER=YES Clear=NO
9. If this is a mail order transaction, the YELLOW button will be
pressed when asked if the customer is present. Key in the amount
of the transaction and press the GREEN button.
IF YOUR TERMINAL IS CONFIGURED FOR CSC/AVS (A CARDHOLDER
VERIFICATION SERVICE) PROCEED AS FOLLOWS.
If you see this prompt, key in the 3 digit security code,
which can be found on the signature strip on the back of the
customer's card. Now press the GREEN button.
Please note: The security code for American Express cards is a
four digit code and can be found on the front of the card.
Your terminal will then prompt you to do the following:
• Enter the numeric digits from the customer s Post Code, (i.e
EH11 9YE would be entered 119) and then press the GREEN
button.
• Enter the customer's house number, ( i.e Flat 5, 29 High
Street would be entered 529) and then press the GREEN
button.
10. The terminal will now dial out for authorisation and the au-
thorisation code will be displayed. Press the GREEN button.
The terminal will display the results of the address check. The result will be printed on the
receipts.
The security message will advise the response for any information entered at the Security Code,
Address and Post Code prompts.
Message Text
ALL MATCH
SEC CODE MATCH ONLY
ADDRESS MATCH ONLY
NO DATA MATCHES
DATA NOT CHECKED
<transaction type>
Is customer present?
ENTER=YES Clear=NO
<transaction type>
Key in Security Code:
and then press ENTER
<transaction type>
Key in Numerics from
The Post Code:
and then press ENTER
<transaction type>
Key in fi rst fi ve digits
of the address:
and then press ENTER
<transaction type>
AUTH CODE: nnnnn
<Aquirer name>
press ENTER
Result
All data entered is correct
Only the Security Code is correct
Only the address is correct
None of the data entered is correct
The data has not been checked
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