Refund With Gratuity; Pre Authorisation - Ingenico iWL2XX User Manual

8. The customer will be prompted to enter their PIN. Once the PIN
has been entered, the customer should press the GREEN button to
confirm.
9. The customer should now return the terminal. If the card has
been inserted, the card should remain in the terminal.
Please Note: Removing the card will VOID the transaction.
10. The terminal will dial the authorisation centre and display the
message CONNECTION MADE.
11. The terminal will now confirm if authorisation has been
obtained.
The terminal will display PLEASE WAIT while it prints the
customer's receipt. Press the GREEN button and you will be
prompted to remove the card.
12. The terminal will then print a MERCHANT receipt which should be retained for your records.
Press the GREEN button and the terminal will return to the READY prompt.

17. Refund with Gratuity

1. At the READY prompt press the MENU button. Use the arrow buttons to view the available options
and press the GREEN button when the Refund option is highlighted.
2. Key in the total amount including any gratuity and press the GREEN button.
3. Either insert into or swipe the customer's card through the
terminal.
If performing a swiped transaction, your terminal may prompt you
to enter the last four digits of the card number. If so, key in the
last four digits of the customer s card number and press the GREEN
button.
The terminal will check the card. If a customer presents a card that
supports multiple card schemes, you may be required to choose
which card scheme to use. You may be prompted to swipe the
Supervisor Card through the terminal.
4. If a gratuity has been added, press the GREEN button. If no
gratuity has been added, press the YELLOW button.
5. If a gratuity has been added, enter the amount of the gratuity
and press the GREEN button.
6. Key in the Waiter ID from the original transaction and press the
GREEN button.
The transaction will now proceed as a normal sale transaction.
Please see section 9 for information
on how to complete a Sale transaction.
Page 18
Cardholder to Confi rm
Total 60.00
Press ENTER to Accept
or CLEAR to Reject
Amount 60.00
PIN:
Cardholder to key PIN
Enter=OK Clear=REKEY
PIN ACCEPTED
RETURN TERMINAL
Do NOT Remove Card
REFUND
Key in TOTAL:
0.00
and then press ENTER
REFUND
Insert or Swipe Card
to continue
(or press CANCEL key)
REFUND
Gratuity Added?
Enter=YES Clear=NO
REFUND
Key in GRATUITY
0.00
and then press ENTER
REFUND
Original Waiter ID:
and then press ENTER
18. Pre-Authorisation
Please note this option is only available for certain types of business. Please contact Customer
Services for further information.
Where there is the likelihood of a large value transaction, such as a hotel or car hire bill, a pre
authorisation transaction for the expected value can be made. If, following a pre authorisation
transaction, the value of the transaction increases (e.g. as a result of an extended stay at an hotel)
a further pre-authorisation may be required.
1. At the READY prompt press the MENU button. Use the arrow
buttons to view the available options and press the GREEN button
when the Pre Auth option is highlighted.
2. Key in the amount of the transaction and press the GREEN
button.
3. Either insert into or swipe the customer's card through the
terminal. If performing a swiped transaction, your terminal may
prompt you to enter the last four digits of the card number. If so,
key in the last four digits of the customer's card number and press
the GREEN button.
The transaction will now continue as a normal sale transaction. Please refer to section 7 for
information on how to complete a sale transaction.
Completion
Please note: If the final bill is more than 15% higher than the total pre authorised amount, a fur-
ther pre-authorisation will be required for the difference which must be obtained prior to carrying
out the completion transaction.
The following procedure will complete a pre-authorised transaction
when the final account is confirmed with the customer.
1. At the READY prompt press the MENU button. Use the arrow
buttons to view the available options and press the GREEN button
when the Completion option is highlighted.
2. Key in the amount of the transaction and press the GREEN but-
ton.
3. Either insert into or swipe the customer's card through the
terminal. If performing a swiped transaction, your terminal may
prompt you to enter the last four digits of the card number. If so,
key in the last four digits of the customer's card number and press
the GREEN button.
4. You will then be prompted to enter the last Pre-Authorised code
and press the GREEN button.
TRANSACTION MENU
Refund
Purchase. with Cashback
Pre-Auth
PRE-AUTH
Key in Amount:
0.00
and then press ENTER
PRE-AUTH
Insert or Swipe Card
to continue
(or press Cancel key)
TRANSACTION MENU
Pre-Auth
Completion
Cash Advance
COMPLETION
Key in Final Amount
0.00
and then press ENTER
COMPLETION
Insert or swipe card
to continue
(or press Cancel key)
COMPLETION
Key in last Pre-Auth Code:
and then press ENTER
Page 19