Refund; Moto (Mail Order/Telephone Order) Transaction - Ingenico iwl255 Quick Reference Manual

Refund

• Press the MENU button from the Home screen.
• Select 1 for Transaction.
• Select 3 for Refund.
• Type in the Refund Amount.
• Press Enter.
• Type in your Refund password.
• Press Enter.
• Prompt the customer to Insert or Swipe their card.*
• Select the account type - request the customer to make this selection (if prompted to do so).
• Press Enter.
• The terminal will ask the customer to type in their PIN number and press Enter or press Enter
for the customer to sign the receipt.
• If Approved, the terminal will print the merchant receipt.
• Remove the merchant receipt, hand to the customer to sign the receipt (if prompted to do so
by the terminal).**
• Ensure that the transaction receipt says 'APPROVED'.
• Press Enter to print the customer receipt (if required).
• Hand the Customer Copy receipt to the customer (if required).
* Dependant on functionality available on the customers card.
**Always verify the signature if not a PIN transaction, press Enter to confirm the signature.
Do not disclose your Refund password to any unauthorised people.
MOTO (Mail Order/Telephone Order)
transaction
Follow these steps when a Mail or Telephone Order is received (Cardholder is not present at the
time of sale)
• Press the MENU button from the Home screen.
• Select 1 for Transaction.
• Select MOTO.
• Type in the Amount.
• Press Enter.
• Type in the full card number.
• Press Enter.
• Type in the Expiry Date.
• Press Enter.
• Type in CCV number from the card (last 3 digits on the back of the card*- if available).
• Press Enter.
• Select one of the following 2 options:
14
Suncorp Bank