Voice Referrals; Setting The Referral Password; Refund - Ingenico iWL2XX User Manual

11. Voice Referrals

Sometimes transactions will require you to obtain a voice referral from the Authorisation Centre. As
a security measure your terminal has been set up to request either the swipe of the Supervisor Card
or the input of a Referral Password when this situation arises.
Please follow the process below if your terminal has been set up to ask for a Referral Password.
Terminal Displays
The card should be removed from the terminal and handed to the
operator who will be contacting the Authorisation Centre.
The Authorisation Centre telephone number will be displayed.
Enter your Referral Password and press the GREEN ENTER button to
continue.
If you have not set up your Referral Password please see the
relevant section overleaf.
Once you have spoken to the Authorisation Centre press the GREEN
ENTER button to continue with the transaction or, if authorisation is
declined, press the YELLOW CLEAR button.
If the YELLOW CLEAR button is selected, the terminal will display
'Not Authorised' and print a 'Not Authorised' receipt. The terminal
will then return to the READY prompt
Enter the authorisation code provided by the Authorisation Centre
and press the GREEN ENTER button.
The terminal will now print the receipts and then return to the
READY prompt.
Incorrect Code/Password
If you enter an incorrect Password this screen will be displayed,
press the YELLOW CLEAR button to retry.
If an incorrect Password is entered at the second attempt this
screen will be displayed, press theGREEN ENTER button for a final
retry.
Once the number of tries has been exceeded the terminal will
cancel the transaction, print 'Cancelled' receipts and return to the
READY prompt.
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SALE
Please remove card for voice
referral
Please Wait...
REFERRAL
MID: 12345678
CALL: nnnn nnnnnnn
and then press enter
Enter Referral Password
and then press enter
Please Wait...
SALE
Authorisation given?
ENTER=YES CLEAR=NO
SALE
Key in Auth. Code
<Auth Code>
and then press ENTER
INCORRECT REFERRAL
PASSWORD
Press CLEAR to retry.
Enter Referral Password
LAST TRY
and then press ENTER
NUM TRIES EXCEEDED
Please call Help Desk
on: nnnn nnn nnnnnnn
Press CLEAR

12. Setting the Referral Password

Function 23 will allow you to set and change the Referral
Password.
At the READY prompt, press the MENU button twice. Use the ar-
row buttons to view the available options and press the GREEN
ENTER button when the SELECT FUNCTION option is highlighted.
Enter the number 23 and then press the GREEN ENTER button,
the terminal will ask you to swipe the
Supervisor card.
Now press the GREEN ENTER button to select the option to Set
the Referral Password.
Selecting the YELLOW CLEAR button will return the terminal to
the READY prompt.
If this is the first time the Password has been set please enter
0000 and then press the GREEN ENTER button.
If the code is to be reset key the current code and then press
the GREEN ENTER button.
Enter a new Referral Password and then press the GREEN ENTER
button.
Re-key the new Referral Password to confirm and then press the
GREEN ENTER button.
The terminal will print a receipt to confirm the Password has
been changed and will return to the READY prompt.

13. Refund

1. At the READY prompt, press the MENU button.
2. Using the arrow keys at the top of the pin pad, select refund
and press the green ENTER button.
3. Key in the amount of the refund and then press the green
ENTER button.
4. Either insert into or swipe the customer's card through the
terminal.
If performing a swiped transaction, your terminal may prompt
you to enter the last four digits of the card number. If so, key in
the last four digits of the customer 's card number and press the
GREEN button.
The terminal will check the card. If a customer presents a card
that supports multiple card schemes, you may be required to
choose which card scheme to use.
SYSTEM MENU
Totals
Print Function Codes
Select Function
EFT
Set Referral Password?
Enter=YES Clear=NO
Enter Current
Referral Password?
and then press ENTER
Enter New
Referral Password?
and then press ENTER
Confi rm New
Referral Password?
and then press ENTER
TRANSACTION MENU
Refund
Sale
Purch. with Cashback
REFUND
Key in Amount
0.00
and then press ENTER
REFUND
Insert or swipe card
to continue
(or press Cancel key)
Swipe
Supervisor Card
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