Chapter 6: Troubleshooting - Teltonika RUT600 User Manual

Chapter 6: Troubleshooting

This section provides answers to frequently asked questions. If your problems are not on
the list, please contact your reseller or send your e-mail request to support@teltonika.eu.
1. I am unable to login to the Web-interface of the Router after entering the IP
address in the address field.
Step 1: Check if the Router is working properly. Once the device is powered on, the SYS
LED indicator on the top panel is turned on. If it is not, please contact us.
Step 2: Check the network cable connection and the corresponding LED indicator on the
top panel – it should be either ON or blinking.
Run "Ping" application on the connected equipment and see if Ping requests get through
to the Router's IP address (default: 192.168.0.1). If Ping works well, please check your
proxy server settings. If Ping fails, please reset the router. You can also try resetting the
router to the factory defaults by pressing and holding "RESET" button for 7 seconds.
Then repeat the ping operation. If it still does not work, please contact us.
2. I forgot my login password and cannot enter the Web-interface. What should I
do?
Press the "RESET" button for 7 seconds to restore the Router to factory defaults and then
use the default login credentials (admin/admin).
3. The computer connected to the Router shows IP address conflict. What should I
do?
Please check if there are other DHCP servers on the network. If there are, please disable
them.
The default IP address of the Router is 192.168.0.1. Please make sure the same address is
not used by other devices. If there are two computers with the same IP addresses on the
network, please change one of them.
4. I am unable use E-mail service and access the Internet. What should I do?
For ADSL connection and Dynamic IP please try modifying the MTU value (default:
1492). Please go to the "WAN Settings" and change the MTU value to 1450 or 1400.
5. I am using Dynamic IP, how should I set it up?
Please enter the Web-Interface and go to the Setup Wizard. Select "Dynamic IP"
connection type and click "Save" to activate it. In some cases (when required by ISP) you
will need to assign certain MAC address to the router. Please use "MAC Address Clone"
under "Advanced Settings" of the Web-interface to assign i.e. your computer's MAC
address and click "Apply" to activate the changes.
6. How do I share my computer resources with other network/Internet users?
If you want network/Internet users to have access to the internal server via the Router, you
can configure the "Virtual Server".
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