Four Slot Charge Only Cradle - Motorola MC3000 User Manual

Table 5-2 Troubleshooting the Single Slot Serial/USB Cradle (Continued)
Symptom
Spare battery is not
charging.
During data
communication, no
data was transmitted,
or transmitted data was
incomplete.

Four Slot Charge Only Cradle

Table 5-3 Troubleshooting the Four Slot Charge Only Cradle
Problem
Mobile computer amber
Charge LED Indicator does
not light when mobile
computer inserted.
Mobile computer battery is
not charging.
Possible Cause
Battery not fully seated in
charging slot.
Battery inserted incorrectly.
Battery is faulty.
Mobile computer removed
from cradle during
communication.
Incorrect cable configuration.
Communication software is
not installed or configured
properly.
Cause
Cradle is not receiving power.
Mobile computer is not
correctly seated.
Mobile computer was
removed from cradle or cradle
was unplugged from AC
power too soon.
Battery is faulty.
The mobile computer is not
fully seated in the cradle.
Maintenance and Troubleshooting
Solution
Remove and re-insert the spare battery into the cradle,
ensuring it is correctly seated.
Ensure the contacts are facing down and toward the
back of the cradle.
Verify that other batteries charge properly. If so, replace
the faulty battery.
Replace mobile computer in cradle and retransmit.
See the system administrator or refer to the MC3000
Integrator Guide.
See the system administrator or refer to the MC3000
Integrator Guide.
Solution
Ensure the power cable is connected securely to
both the cradle and to AC power.
Remove and re-insert the mobile computer into the
cradle, ensuring it is correctly seated.
Ensure cradle is receiving power. Ensure the
mobile computer is seated correctly. If the mobile
computer battery is fully depleted, it can take up to
four hours to fully recharge a Standard Battery and
it can take up to six hours to fully recharge an
Extended Life Battery.
Verify that other batteries charge properly. If so,
replace the faulty battery.
Remove and re-insert the mobile computer into the
cradle, ensuring it is correctly seated.
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