Transferring Calls; Parking And Retrieving Calls - Avaya IP Telephones User Manual

To put an active call on hold while you answer a second call
1. When a call comes in, press the Line/Feature button that corresponds to the incoming call. The
active call is automatically put on hold.
2. Place and conclude the new call.
3. To retrieve the held call, press the HELD softkey that corresponds to the held line.

Transferring Calls

To transfer a call and speak to the receiving party
1. With the calling party on the line, press TRANSFER.
2. When you hear the dial tone, dial the number, or press FrDir and select the number.
3. After the dialed party answers your call, announce the caller.
4. When you are ready to transfer the call, press TRANSFER and press Ok.
To transfer a call without speaking to the receiving party
1. With the calling party on the line, press TRANSFER.
2. When you hear the dial tone, dial the number, or press FrDir and select the number.
3. When the telephone at the far end begins to ring, hang up.
To transfer a call directly to voicemail for the receiving party
1. With the calling party on the line, press TRANSFER.
2. When you hear the dial tone, press VDial.
3. Dial the number, or press FrDir and select the number.
4. Press VmTsf and then press TRANSFER and press Ok.

Parking and Retrieving Calls

To park a call
1. While the call is active, press Park.
2. Press Ok and hang up.
Avaya Quick Edition Release 4.0, 46xx Telephone User Guide
Using Quick Edition IP Telephones
June 2008
9