Contents
Related Documents/Media...................................................................................................v
CD-ROMs.........................................................................................................................v
ACD Agent ..........................................................................................................................1
ACD Group Supervisor........................................................................................................2
ACD Telephone ...................................................................................................................2
Flexible Buttons................................................................................................................4
Extension Number Buttons...............................................................................................5
Agent Telephone Status .......................................................................................................6
Tones....................................................................................................................................6
Logging In/Out.....................................................................................................................7
Unavailable and Available .................................................................................................10
End Wrap Up Time ............................................................................................................11
Status Display ....................................................................................................................12
Shift Mode .........................................................................................................................14
Queue Alarms ....................................................................................................................15
Strata CTX ACD Agent/Supervisor Telephone
07/04
i