Toshiba Strata CTX User Manual page 18

Status Features
Logging In/Out
When you log out, the ACD features are deactivated on your telephone, but the
regular features still continue to work. For example, you can use the
to make and receive non-ACD calls. These kinds of calls are not registered as PBX
calls for Management Information System (MIS) reporting purposes.
The Log In/Out LED turns off and your telephone is logged out of the ACD Group.
After all Agents have Logged Out, new ACD calls are redirected to the re-route
destination. Calls currently in queue will go to the overflow destination.
For example, if it is time for your ACD shift to end, but calls are continuing to arrive
into the ACD queue, the Supervisor can invoke the End Shift procedure to re-route
new calls.
³ To Log In
1. Press
flashes red and Entry Tone (four fast beeps) plays.
2. Enter your Agent or Supervisor ID code + .
Important!
3. Enter your passcode + .
...or press
Non-LCD: Entry tone plays for successful login;
Reject tone plays if unsuccessful.
4. Enter the queue number + . To enter additional
queues, wait a few seconds (prompt shown on the right
reappears), enter another queue number + . Repeat
until you have completed queue entries.
Non-LCD: Entry tone plays after each queue number
is successfully entered.
...or press
8
$&' &DOO /RJ ,Q2XW
+
The Supervisor log in ID code should be kept confidential to prevent
unauthorized use of Supervisor features.
if no password is assigned.
to enter all assigned queues.
. The Log In/Out LED
Strata CTX ACD Agent/Supervisor Telephone
$&' &DOO
button
Enter ID Code:
XXXXXXXX
Enter Passcode:
XXXXXXXX
Enter ACD Queue:
<queue name>
Logged in to:
<queue name>
Logged in To:
All Groups
07/04