Unavailable And Available - Toshiba Strata CTX User Manual

Status Features

Unavailable and Available

³ To Log Out of one or more groups
1. Press
2. Enter your Agent ID code + .
3. Enter your passcode + .
4. Enter the queue number to log out of + .
Non-LCD: Entry Tone plays if successful; Reject Tone plays if the ID is incorrect.
If you have successfully logged out of a group, the text
(shown right) displays for five seconds or until you
hang up.
If you want to log out of additional groups, continue to Step 5.
5. After a few seconds, "Enter ACD Queue" displays. Then enter the next queue
number to log out. If you don't enter anything after five seconds, it will exit from
log out processing.
Unavailable and Available
This feature enables temporary unavailability for ACD calls without logging out. You
can use this feature for breaks, such as lunch and coffee breaks, and extended times
away from your telephone.
³
Press
The Unavail LED lights steady red. The Unavail LED turns off when your
telephone becomes Available. To enter the Unavailable mode, you must be logged
into at least one ACD Group.
Calls will stack up in queue if all Agents are Unavailable. An alarm is likely to
Note
be triggered when too many calls are in queue. Calls will go to re-route
destination only if all Agents Log Out.
³ To become Available
³
Press
10
$&' &DOO /RJ ,Q2XW
+
8QDYDLO
.
8QDYDLO
. The Unavail LED turns off.
. Dial Tone is heard until the Log In is pressed.
Strata CTX ACD Agent/Supervisor Telephone
Logged Out Of
NNNN
07/04