Index - Toshiba Strata CTX User Manual

Index

A
about this book
conventions, iv
related documents,
ACD
call pickup, 19
group supervisor,
ACD Call button, 4, 7, 8,
ACD Help, 20, 21
button, 4
ACD PU button, 4,
agent
assistance, 21
available, 6
unavailable, 6
wrap up, 6
agent status, 6, 12
alarm
tone, 6
unavail, 10
alarm clearing, 15
answer calls, 9
answering calls, 18
auto scroll interval,
Avail/Unavail button,
available, 6, 10
Strata CTX ACD Agent/Supervisor Telephone
v
2
18
19
13
4
B
buttons
ACD Call, 4, 7, 8,
ACD Help, 4,
ACD help,
ACD PU, 4,
Avail/Unavail,
Display Status, 5,
End Wrap Up, 4,
extension,
extension numbers,
Feature,
Hold, 18
Join, 4,
Log In/Out, 4,
Mode,
Monitor Call, 4,
Msg, 5
Start/End Shift, 4,
supervisor
-RLQ,
0RQLWRU &DOO,
6WDUW(QG 6KLIW,
Unavail,
Work Unit, 4,
07/04
18
21
20
19
4
12
11
iv
5
13
24
8
13
23
14
2
2
2
10
22
25