Toshiba Strata CTX User Manual page 6

Contents
Chapter 3 - Call Features
Chapter 3 - Call Features
Feature Interaction .............................................................................................................17
Answering Calls.................................................................................................................18
Hold....................................................................................................................................18
ACD Call Pickup ...............................................................................................................19
ACD Help ..........................................................................................................................20
Agent Assistance (Help) Call.............................................................................................21
Work Units.........................................................................................................................22
Call Monitoring/Join Call ..................................................................................................23
Index
......................................................................................................................................25
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Strata CTX ACD Agent/Supervisor Telephone 07/04