Replacing An Envoy - enphase Envoy Installation And Operation Manual

Replacing an Envoy

If problems remain after following the troubleshooting steps above, contact Enphase at
support@enphaseenergy.com. If Customer Support authorizes an Envoy replacement (RMA), perform the
following steps.
1. Disconnect the Ethernet cable and power cord from the old Envoy.
2. When the replacement Envoy arrives, connect it to the Ethernet cable and power cord.
3. Verify that the new Envoy powers up. The Envoy LCD may display "Upgrading... Do Not
Unplug" for up to 20 minutes. Wait for this to complete before proceeding.
4. Verify that the new Envoy indicates "+Web" within five minutes. If not, follow the network
troubleshooting steps above.
5. If possible, log in to Enlighten and add the Envoy to the Activation for this system by clicking
"Add Another Envoy" under the "Envoy" section.
6. Verify that the new Envoy start discovering microinverters within 20 minutes of starting up. If
necessary, use the LCD menu (or the Enlighten Envoy page) to start a new device scan during
daylight hours. (See Using the Envoy LCD Menu on page 20.)
NOTE: If the old Envoy has communicated to the microinverters on the same day that the new
replacement Envoy is installed, the new Envoy will be unable to discover the microinverters.
Contact Enphase at
7. After all microinverters have been discovered, stop the new device scan using the LCD menu.
(See Using the Envoy LCD Menu on page 20.)
8. Assess the power line communications by running a Communication Check from the LCD menu
(or from the Enlighten Envoy page) during daylight hours. (See Using the Envoy LCD Menu on
page 20.) If fewer than three bars are shown, relocate the Envoy for better power line
communications.
9. Contact Enphase Support at
your system and to retire the replaced Envoy.
10. Ship the old Envoy to Enphase using the supplied RMA shipping label.
36
support@enphaseenergy.com
http://www.enphase.com/support
 2014 Enphase Energy Inc.
Envoy Installation and Operation
for assistance in this situation.
to have the new Envoy added to
141-00011 Rev 05