enphase Envoy Quick Install Manual

Build the Virtual Array in Enlighten
9
• Log in to Enlighten.
• Use Array Builder to create the virtual array
using the installation map as your reference.
• To see the Array Builder demo, go to
http://enphase.com/support/videos.
View System Performance in Enlighten
10
If you have not done so already, log in to
Enlighten to view site data.
Enphase Energy Customer Support: support@enphaseenergy.com

Troubleshooting

a
Internet Connection Issue
If, after 15 minutes, you see -Web instead of +Web,
make sure that the broadband router is operational.
Check that other devices at the site can access the
Internet.
If the broadband router is operational, press and
hold the Envoy menu button. Release the button
when the LCD displays Get New IP Address. Wait
for 5 minutes.
If this fails, unplug the Envoy, wait for 20 seconds,
and plug it back in. Wait 5 minutes for connection.
b Device Detection Slow
If, after 30 minutes (longer for large installations),
the device count shown is lower than the number
of microinverters installed, or if the number of bars
is between zero and two, relocate the Envoy to the
power outlet closest to the load center.
c
Device Detection Stalled
If the number of bars is three or more, but the Envoy
has not detected all of the installed microinverters
within 30 minutes (longer for large installations),
contact Enphase Customer Support.
d
Power Line Communication Level is Low
If the number of bars is fewer than two as a result of
a communication check, relocate the Envoy to the
AC outlet closest to the load center. (You may also
need to use power line communication bridges if the
load center is remote from the router).
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to
try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance may void the user's authority to operate the
equipment.
This Class B digital apparatus complies with Industry Canada ICES-003.
E N V O Y Q U I C K I N S T A L L G U I D E
Installing the
Envoy Communications Gateway
®
Read and follow all warnings and instructions in this Guide and in the Envoy Communications Gateway Installation and
Operation Manual at: http://www.enphase.com/support. Use this guide as a quick reference during installation and setup
of the Envoy.
Find the Envoy Serial Number
1
The serial number label is on the back of the
Envoy, near the left mounting bracket.
• You can use the Enphase ArrayGun to
scan the serial number
• Or you can peel the label from the
Envoy and affix it to the installation map
Note: If needed, you can find an
installation map at the back of the
Enphase Microinverter manual.
menu
button
Warning. Envoy warranty void if cover
removed. No serviceable parts inside.
Refer servicing to qualified personnel.
Ethernet cable to
broadband router
AC power
cord
®
serial
number
label