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Troubleshooting
&
Understanding
Lights
The lights on the
front
of the Mobile 4G Signal
Booster indicate whether the system is working
or if there are
problems.
Each light indicates
the operation of its labeled
frequency.
Take the
following steps based on the indicator light color
when using the Mobile 4G Signal Booster.
Lights off: If the lights are not
on:
• Check connections on the power supply
to see that it is firmly plugged
into
both the
Mobile 4G Signal Booster and the power
source.
• If using a DC power supply in your vehicle,
ensure the power supply is properly
inserted.
Then check the 12 volt power from the car
socket and the fuse. Replace the fuse if
necessary.
Red light: A red light indicates oscillation is
occurring.
Oscillation is similar to feedback
between a microphone and speaker. When
oscillation
occurs,
the Signal Booster will power
down to protect the cell
tower.
To eliminate
oscillation, the outside antenna needs to be
moved farther from the inside antenna. Move the
outside antenna on the roof to the rear of the car,
but at least 8 to 12 inches from the rear or side
windows
.
Disconnect the power from the Signal
Booster,
then reconnect the power to reset the
Signal Booster.
United States Carrier Frequency Use
Flashing red light: If one or more of the lights
on the Signal Booster are blinking red, this
means that the Signal Booster has shutoff due to
close proximity to the handset or mobile
device.
Increase the distance between the handset
and the Inside Antenna until the light is no
longer flashing red. Contact Wilson Electronics
Technical Support Team for
assistance.
Green light: A green light indicates the Mobile
4G Signal Booster is working properly.
If you have additional questions about the
operation of your Mobile 4G Signal
Booster,
please contact the Wilson Electronics
technical support team at 866-294-1660 or
email tech@wilsonelectronics.com.
Additional FAQ:
What hours can I contact tech support?
Technical Support can be reached from 7:00am
to 6:00pm MST, by calling (866-294-1660), or by
email, at tech@wilsonelectronics.com
How does weather affect the performance of
my outside antenna?
Water vapor (e.g. rain
,
fog
,
snow or other
precipitation) creates an effective filter to cellular
signal. In times of heavy precipitation, you may
see less performance.
What's the difference between the 800 MHz
and the 1900 MHz bands? How do I know
which MHz band my cell phone uses?
The Mobile 4G works with all major North
American cellular providers on the 800 & 1900
MHz frequencies.
Traditionally,
800/1900MHz are
associated with voice and 3G
data;
while 700MHz
and 1700/2100MHz are associated with 4G data.
For more detail, refer to
wirelessadvisor.com.
We recommend visiting www.wirelessadvisor.com for information regarding the frequency band used by
your cell service provider in a specific geographical location.
Need help?
~
www. WilsonE/ectronics.com
~
D
Tech Support 866-294-1660
Mon.- Fri. Hours:
7
am
to
6
pm MST
5
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