Trouble Shooting - TIPTEL VP 28 Manual

tiptel VP 28

Trouble Shooting

Network Link Status shown as unavailable?
1) If the internet cable doesn't plug into the Internet port. Please connect the cable
first.
2) If the WAN port's type is DHCP, the server has been shut down, or there is no
available IP address. You can contact with the network administrator for a solution.
3) If the WAN port's type is PPPoE, the user name and password may be wrong. Please
contact with the ISP.
I can not register to the server
1) Check the IP address. If you set your WAN port in DHCP mode, please make sure
that your DHCP server is on.
2) Check your gateway.
3) Check your DNS server.
4) Make sure your account information is the same as you have got from your ISP.
5) Check whether the SIP server is on.
6) Check the SIP register port, the default value is 5060.
I can't get the IP address?
1) Make sure you have plugged the Ethernet cable into the WAN port.
2) Make sure that the DHCP server is on, and there are available IP addresses in the
server.
3) Try to set your WAN port to static IP client mode.
Can not make a phone call?
Confirm the user name and password of the account provided by ISP are right.
No ring tone when there is an incoming call?
The volume is turned off or to the lowest. Please turn up the volume.
The volume is very low during the conversation?
The volume is too low, try to turn up the volume.
When the AV out mode is TV, there is no video?
1) The voltage is not stable. Please replace with a stable power adapter.
2) Loose of Power plug. Try to re-plug the power.
3) Wrong port. Connect to the right port.
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Trouble Shooting