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PROBLEM
6. Product is under-cooked,
overcooked, or cooking
unevenly.
7. Control is displaying fault.
8. Grease drips from under the
grease drawer.
9. The grease drawer will not
close.
Models QS11 & QS23
PROBABLE CAUSE
a. Release material sheet is
worn.
b. Incorrect cooking time.
c. Incorrect temperature setting.
d. Incorrect gap setting.
e. Heat zone not heating.
f. Upper cook surface has carbon
build-up.
g. Incorrect item selected.
h. Incorrect temperature
calibration.
i. Cook surfaces are not parallel.
j. Incorrect loading and/or
removing of product
k. The product is not fully under
the top plate.
a. Refer to "fault screens",
page 19.
a. Grease tray is full.
a. Product has built up in back of
grease partition.
31
REMEDY
a. Replace release material
sheet.
b. Adjust the cook time
accordingly.
c. Adjust the temperature setting.
d. Adjust the gap.
e. Contact a service technician.
f. Closing procedures must be
followed to remove carbon
build-up.
g. Select the proper item.
h. Calibrate the grill accordingly.
i. Call a service technician to
level the grill or refer to the
leveling procedures in the front
of this manual.
j. Always remove product in the
same order as it was loaded.
k. Be sure all product is under the
top plate.
a. Clear the fault. (See page 19.)
If action is ineffective, contact
service technician.
a. Empty the grease tray.
a. Refer to "Cleaning the Grease
Tray Partition" instructions.
Troubleshooting Guide
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