Controls - Polycom SoundStation 5000 User Manual

Polycom ® SoundStation ® IP 5000 Phone User Guide

Controls

Symptom
The dial pad doesn't work.
56
Problem
The dial pad on the phone
doesn't respond.
Corrective Action
Try the following:
Check for a response from other
•
feature keys or from the dial pad.
Place a call to the phone from a known
•
working telephone. Check for display
updates.
Check if the LAN port is active.
•
Press , and then select Status >
Network > Ethernet. From the
Ethernet screen, scroll to LAN port
and verify that it's Active.
Check the termination at the switch or
•
hub end of the network LAN cable.
Ensure that the switch/hub port is
operational (if it isn't accessible,
contact your system administrator).
Restart the phone (see
•
Functioning on page 58).
(Before restarting your phone, contact
your system administrator. Your
system administrator may want to
troubleshoot the phone in more detail
before restarting the phone and
losing current status information.)
Overall