Polycom Integra VVX 500 User Manual
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Polycom Integra VVX 500 User Manual

Business media phone
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Polycom
Business Media Phone
User Guide
VVX
500
®
®
UC Software 4.0.1 | December 2011 | 1725-44535-001 Rev.A

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Summary of Contents for Polycom Integra VVX 500

  • Page 1 Polycom ® ® Business Media Phone User Guide UC Software 4.0.1 | December 2011 | 1725-44535-001 Rev.A...

  • Page 2: Trademark Information

    Information is provided "as is" without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its...

  • Page 3: Table Of Contents

    Contents Introduction ......................... ix Who Should Read this Guide......................ix How to Use this Guide ........................ix Conventions Used in this Guide ...................... x Related Documents ........................xii Chapter 1: Getting Started ..................... 1 Phone Keys and Hardware ......................1 Phone Views ..........................2 Home View ............................
  • Page 4 Polycom VVX 500 Business Media Phone User Guide Responding to Incoming Calls ....................... 24 Ignoring Incoming Calls ........................24 Rejecting Incoming Calls ........................25 Forwarding Incoming Calls to Another Party ..................25 During Calls ..........................25 Holding Calls ............................26 Transferring Calls ..........................
  • Page 5 Contents Integrating with Microsoft Lync Server 2010 ................. 51 Adding Buddies to Your Buddy List ..................... 52 Monitoring Buddies ..........................52 Recording Calls ..........................53 Playing Recorded Calls ........................57 Using the Browser ........................58 Navigating the Main Browser ......................59 Entering Information in the Main Browser ..................
  • Page 6 Polycom VVX 500 Business Media Phone User Guide Using a Mouse and Keyboard with Your Phone ................72 Using Your Computer’s Mouse and Keyboard with Your Phone ............72 Starting and Stopping Polycom Desktop Connector ............... 73 How to Use Your Computer’s Mouse and Keyboard with Your Phone ..........73 Using a USB Keyboard with Your Phone .....................
  • Page 7 CE and VCCI Mark ......................... 100 CE Mark R & TTE Directive (EU only) ..................... 100 WARNING Electrical Safety ......................101 Russian Compliance ........................102 New Zealand Telepermit ....................... 102 Recommended Operating Ambient Temperatures ............... 102 End-User License Agreement for Polycom® Software ............103...

  • Page 9: Introduction

    This guide contains overview information for people who are just starting to learn about the Polycom® VVX® 500 Business Media Phone, or who have experience, but need a quick refresher. It is intended for beginning users, as well as intermediate and advanced users who want to learn about the phone’s features.

  • Page 10: Conventions Used In This Guide

    Polycom VVX 500 Business Media Phone User Guide Conventions Used in this Guide As you read this guide, you’ll notice that the same terms and conventions are used repeatedly. Make sure you familiarize yourself with these terms and conventions so you understand how to perform phone tasks.
  • Page 11 Introduction Option An option is one of a series of items you can select for a phone setting, such as Enabled and Disabled. Held call This term describes any call (including a conference call) that is on hold. Held calls don’t have audio associated with them.

  • Page 12: Related Documents

    For additional information about the VVX 500 phone, see the following documents: User Documents: ○ Polycom VVX 500 Business Media Phone Quick User Guide—This guide is a quick reference on how to use the phone’s most basic features. It also briefly describes how to navigate the phone and enter information.

  • Page 13: Chapter 1: Getting Started

    In this chapter, you learn about your phone’s components, the screen layout, and how to use the touchscreen. You’ll also learn how to clean the touchscreen and configure your phone remotely using the Polycom Web Configuration Utility. Note: Accessing Features and Options Before you read this guide, keep in mind that certain phone features are configurable by your system administrator or determined by your phone environment.

  • Page 14: Phone Views

    Polycom VVX 500 Business Media Phone User Guide Feature Description Security slot The connector on the left side of your phone that enables you to attach a laptop cable lock to your phone so you can secure it to a desktop. For more information on locking...

  • Page 15: Home View

    Chapter 1: Getting Started Troubleshooting: Why Can’t I Access a Certain View? The views you can access depend on the number of calls your phone has, and if your phone has an active call. If your phone is idle, you can access Home and Lines view. If your phone has one call only—and it’s active—you can access Home, Lines, and Active Call view.
  • Page 16 Polycom VVX 500 Business Media Phone User Guide If you press and hold the page indicator, , (shown above), Home view expands to display additional icons (shown next). To hide the additional icons, press and hold Additional icons include: Settings—Tap Settings to access features and settings to customize your phone.

  • Page 17: Lines View

    Chapter 1: Getting Started Lines View Lines view (shown next) is your phone’s default display. Lines view displays all your phone lines, your favorites, and soft keys. If your phone is idle, you can: Tap a phone line to access the Dialer. Swipe to switch between Lines view and the Idle Browser (if available).

  • Page 18: Active Call View

    Polycom VVX 500 Business Media Phone User Guide Active Call View If you have only one call in progress—and it’s active (has audio)—you can access Active Call view (shown next). This view displays the name and number of the person you’re talking with, and the duration of the call.

  • Page 19: Understanding Phone Icons And Status Indicators

    A green bar indicates an active call. Phone warning Tap to see more information Placing a call Tap to edit Active call using Polycom HD Voice Shared line Held call Shared line with a held call Incoming call (in Home view)

  • Page 20: Navigating Your Phone Interface

    Polycom VVX 500 Business Media Phone User Guide Navigating Your Phone Interface The following table shows you how to navigate your phone’s screens, as well as select and highlight options. If you want to… Do this… Return to Home view from any...

  • Page 21: Entering Data And Updating Fields

    Chapter 1: Getting Started Entering Data and Updating Fields You can enter information and edit fields in these two ways: Using the onscreen keyboard. Using the dialpad keys on the phone console. Regardless of whether you use the onscreen keyboard or the dialpad keys to enter information in fields, you can tap Encoding or Mode to specify how you want to enter information: Mode—enables you to enter just numbers, or text in title case, lowercase, or uppercase characters.

  • Page 22: Using The Onscreen Keyboard

    Polycom VVX 500 Business Media Phone User Guide Using the Onscreen Keyboard Use the onscreen keyboard (shown next) to quickly update field information. If a data entry field only requires numbers, the onscreen keyboard will just show numbers. To access the onscreen keyboard, tap in the phone’s status bar, as shown next.

  • Page 23: Using The Dialpad Keys On The Phone Console

    Chapter 1: Getting Started If you want to… Do this… Enter numbers , and tap the numbers you want. Enter special characters , and tap the characters you want. Exit the onscreen keyboard, enter the information, and update the next field Exit the onscreen keyboard, enter the Tap Save.

  • Page 24: Cleaning The Touchscreen

    Polycom VVX 500 Business Media Phone User Guide If you want to… Do this… Enter a special character Tap Encoding, and select one of the alphabetic (Abc, ABC, or abc) options. Then, press the 1, *, 0, or # key one or more times to...

  • Page 25: Registering The Phone

    Utility This user guide explains how to update phone settings from your phone, using the phone’s menu commands. If you wish, you can also update these settings remotely with the Polycom Web Configuration Utility. The phone’s Web Configuration Utility enables you to view and configure phone behavior from a computer using any compatible Web browser.
  • Page 26 Polycom VVX 500 Business Media Phone User Guide Web Info: Using the Utility For detailed information on accessing, navigating, and using the utility, see the Polycom Web Configuration Utility User Guide, available from the VVX 500 Business Media Phone Support page.

  • Page 27: Chapter 2: Using Basic Features

    Chapter 2: Using Basic Features This chapter introduces you to your phone’s basic features. You’ll learn about: Calling, answering, holding, and ending calls Ignoring, rejecting, forwarding, diverting, and transferring calls Setting up conference calls Enabling Do Not Disturb Listening to voicemail Handling Directories, Recent Calls, and Favorites Customizing ringtones Controlling phone volume...

  • Page 28: Answering Calls

    Polycom VVX 500 Business Media Phone User Guide When you’re in speakerphone mode, glows green. When you’re in headset mode, glows green if an analog headset is connected, and blue if a USB headset is connected. If both an analog and USB headset are connected, the USB headset will be used.

  • Page 29: Answering Another Call

    Chapter 2: Using Basic Features If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either Home or Calls view displays (depending if your phone last displayed Home or Lines view), as shown next. To answer the call, pick up the handset, press , or press .

  • Page 30: Answering On A Shared Line

    Polycom VVX 500 Business Media Phone User Guide If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either Home or Calls view displays (as shown next). To answer the call from Home view, tap , tap the incoming call to highlight it if you’re in an active...

  • Page 31: Managing Multiple Calls

    Chapter 2: Using Basic Features Managing Multiple Calls You can easily manage multiple calls from Lines and Calls view. Swipe the screen to switch between the two views. Lines view shows you each line on your phone, and how many calls each line has, as shown next. In the following example, line 2091 has two calls (one active, one held), and line 2095 has one held call.

  • Page 32: Placing Calls

    Polycom VVX 500 Business Media Phone User Guide Placing Calls You can call using the handset, speakerphone, or headset. You can dial the number first, and then choose the method, or choose the method first, and then dial the number. You can place a call in the...

  • Page 33: Placing Calls From Favorites, Lists, And Directories

    Chapter 2: Using Basic Features User Tip: Choosing URLs or Numbers Mode from the Dialer To enter a URL in the Dialer, tap URL. To enter a number, tap Number. When you access the Dialer, an active call is held. To call from the Dialer: Pick up the handset, press , or press...

  • Page 34: Redialing Numbers

    Polycom VVX 500 Business Media Phone User Guide To call from your Favorites list: 1 From Home view, tap New Call. 2 From the Dialer, tap Favorites. 3 From your Favorites list, tap the favorite you want to call. Timesaver: Automatically Dialing Favorites From Home view: Tap the phone line, and tap the favorite you want to call.

  • Page 35: Ending Calls

    For a list of supported headsets, see Headset Compatibility List (Technical Bulletin 37477). For information on supported USB headsets, see Supported USB Headsets for Polycom VVX 500 Business Media Phones (Engineering Advisory 62760). For detailed information about how to use electronic hookswitch, see Using an Electronic Hookswitch (Technical Bulletin 35150).

  • Page 36: Enabling Headset Memory Mode

    Polycom VVX 500 Business Media Phone User Guide Enabling Headset Memory Mode This feature is useful for permanent or full-time headset users. You can set up your phone so that all incoming and outgoing calls use your headset. At any time, you can switch to handset or speakerphone mode.

  • Page 37: Rejecting Incoming Calls

    Chapter 2: Using Basic Features Rejecting Incoming Calls Reject a call to stop your phone from ringing and end the call so you can’t answer it. Calls you reject display in your Recent Calls list. Rejecting calls is not available for shared lines. To reject an incoming call: From the Incoming Call window, tap Reject.

  • Page 38: Holding Calls

    Polycom VVX 500 Business Media Phone User Guide Holding Calls You can place any active call on hold. A held call displays in Home, Lines, and Calls view as follows: To hold a call: From Active Call, Lines, or Calls view, tap Hold. If you’re in Calls view, and the active call isn’t highlighted, be sure to tap it to select it.

  • Page 39: Setting Up And Managing Conference Calls

    Chapter 2: Using Basic Features To perform a blind transfer: 1 From Active Call, Lines, or Calls view, tap Transfer. The active call is held. 2 From the Dialer, tap Blind, and place a call to the party you want to transfer the call to. If you don’t see Blind, tap More (at the top of the screen), and tap Blind.

  • Page 40: Holding And Resuming Conference Calls

    Polycom VVX 500 Business Media Phone User Guide Holding and Resuming Conference Calls When you hold a conference call, you place all other conference participants on hold. To hold a specific conference call participant, see Managing Conference Call Participants. To hold a conference call: From Active Call, Lines, or Calls view, tap Hold.

  • Page 41: Managing Conference Call Participants

    Chapter 2: Using Basic Features Managing Conference Call Participants If you’re able to manage conference call participants, you can: Mute a participant. Hold a participant. Remove a participant from the conference. Obtain information about a participant. To manage a conference call participant: 1 Set up an active conference call.

  • Page 42: Forwarding All Calls To Another Party

    Polycom VVX 500 Business Media Phone User Guide Forwarding All Calls to Another Party You can set up your phone to forward all calls to another number. Your phone will forward calls even if you enable the Do Not Disturb feature.

  • Page 43: Rejecting Calls From A Contact

    Chapter 2: Using Basic Features Rejecting Calls from a Contact You can send incoming calls from a particular contact to your voicemail system. Note: Rejecting Calls and Shared Lines You can’t reject calls on shared lines. You can only silence them. For more information, see Working with Shared Lines.

  • Page 44: Using Do Not Disturb With Multiple Lines

    Polycom VVX 500 Business Media Phone User Guide When you enable Do Not Disturb, My Status: Do Not Disturb and scroll in the status bar. In addition, displays on the phone line in Lines view, as shown next. Note: Do Not Disturb and Call Forwarding If you enable both forwarding and DND, calls will still be sent to the forwarding number.

  • Page 45: Listening To Voicemail

    Chapter 2: Using Basic Features Listening to Voicemail Your phone may indicate new voicemail messages by the following: A message counter in Home view, as shown next. The counter indicates the number of new messages you have. A Messages icon, , on the status bar.

  • Page 46: Recent Calls

    Polycom VVX 500 Business Media Phone User Guide Recent Calls Your phone maintains lists of missed, received, and placed calls. Each list can hold up to 100 entries. The Recent Calls list displays calls in one of the following ways:...
  • Page 47 Chapter 2: Using Basic Features To manage a call record: 1 From your Recent Calls list, tap next to a call record. 2 From the call details screen, shown next, you can: ○ Tap Dial to call the person. ○ Tap Save to add the person to your Contact Directory. ○...

  • Page 48: Working With Your Contact Directory

    Polycom VVX 500 Business Media Phone User Guide Working with Your Contact Directory You can store a large number of contacts in your phone’s local Contact Directory (shown next). Contact your administrator for the exact number. From your local Contact Directory, you can: View contact information.
  • Page 49 Chapter 2: Using Basic Features To view contact information: From your Contact Directory, tap the contact. The contact’s information screen, including the contact’s name and phone number, displays (as shown next). Additional information—such as a job title, label, or email address—may also display. To search for a contact: 1 From your Contact Directory, tap Search.
  • Page 50 Polycom VVX 500 Business Media Phone User Guide ○ Tap Email, and enter the contact’s email address. ○ Tap Favorite Index, and enter a favorite index number. The number can be any unused value, up to a maximum value of 9999. A contact that has a favorite index number will automatically display in your Favorites list.

  • Page 51: Working With A Corporate Directory

    Chapter 2: Using Basic Features To delete a contact: 1 From your Contact Directory, tap the contact you want to delete. 2 From the contact’s information screen, tap . A confirmation message displays, confirming that you want to delete the contact. Tap Yes or No. Working with a Corporate Directory You may have access to portions of a Corporate Directory.

  • Page 52: Controlling What Is Heard

    Polycom VVX 500 Business Media Phone User Guide To dial a Corporate Directory contact: 1 From the Corporate Directory, search for the contact you want to dial. 2 From the search results, tap the contact, and tap Dial. To add a contact to your local Contact Directory: 1 From the Corporate Directory, search for the contact you want to add to your Contact Directory.

  • Page 53: Updating A Contact's Ringtone

    Chapter 2: Using Basic Features Updating a Contact’s Ringtone You can set distinctive ring tones for contacts in your Contact Directory so you can identify callers when your phone rings. To select a ringtone for a contact: 1 From your directory, tap the contact to assign a distinctive ring tone to. 2 From the contact’s information screen, tap 3 From the Edit Contact screen, tap Ring Type, tap the ringtone you want, and then tap 4 From the Edit Contact screen, tap Save.

  • Page 54: Managing Favorites

    Polycom VVX 500 Business Media Phone User Guide To choose where you hear sound effects: 1 Tap Settings from Home view, and tap Basic > Preferences > Audible Ringer. 2 From the Audible Ringer screen, select where you want to hear sound effects: ○...
  • Page 55 Chapter 2: Using Basic Features Favorites also display from Home view, as shown next. Favorites display consecutively, according to their index number. The contact with the lowest number displays first. To reorder your favorites, assign the contact a different index number. To see your Favorites list: Tap New Call from Home view, and tap Favorites.

  • Page 56: Working With Shared Lines

    Polycom VVX 500 Business Media Phone User Guide To reorder your Favorites: 1 From your Contact Directory, tap the contact. 2 From the contact’s information screen, tap 3 From the Edit Contact screen, tap Favorite Index, and enter a new favorite index number.
  • Page 57 Chapter 2: Using Basic Features In Lines view, the following icons and status indicators display for shared lines, depending if the line is idle, has an active call, or has a held call: Shared Line Status Icon and Status Indicator Status Indicator Idle (No indicator)

  • Page 59: Chapter 3: Using Advanced Features

    Viewing the Browser Push-to-Talk and group paging Using the Calendar feature Using the Polycom Desktop Connector to link your computer keyboard and mouse to your phone Using a USB keyboard with your phone Logging into other phones Locking your phone...

  • Page 60: Updating Your Presence Setting

    Polycom VVX 500 Business Media Phone User Guide Updating Your Presence Setting Your presence setting indicates your status—either online, busy, be right back, away, out to lunch, offline, or do not disturb. Update your presence setting so that other users can monitor your status from their phones.

  • Page 61: Blocking Contacts From Viewing Your Status

    Chapter 3: Using Advanced Features To update your Buddy list: 1 From your Contact Directory, tap the contact you want to start or stop monitoring. 2 From the contact’s information screen, tap From the Edit Contact screen, tap Watch Buddy, and enable or disable the field. The default setting is Disabled.

  • Page 62: Monitoring Buddies

    Polycom VVX 500 Business Media Phone User Guide Timesaver: How to Quickly Unblock a Contact You can use your Blocked List to unblock a contact, rather than updating the Contact Directory: Tap Settings from Home view, and tap Features > Presence > Blocked List. From the Blocked List, tap the contact you want to unblock, and tap Unblock.

  • Page 63: Integrating With Microsoft Lync Server 2010

    Accessing Features with Your Login Credentials. Note: Microsoft Lync and Phone Features Shared lines are not supported on lines registered to Microsoft Lync Server 2010. Polycom phones running Polycom UC Software 4.0.1 cannot initiate a Microsoft Lync-hosted conference call.

  • Page 64: Adding Buddies To Your Buddy List

    Polycom VVX 500 Business Media Phone User Guide Adding Buddies to Your Buddy List You add buddies directly from your Buddy list. To add a buddy to your Buddies list: 1 From Lines view, tap Buddies. Or, tap Settings from Home view, and tap Features > Presence >...

  • Page 65: Recording Calls

    Chapter 3: Using Advanced Features To monitor buddies from… Do this… Lines view From Home view, press . If Lines view doesn’t display, swipe the screen. Your buddies and their status display, as shown next. Home view From Home view, tap the phone line. Your buddies and their status display, as shown next.
  • Page 66 Polycom VVX 500 Business Media Phone User Guide When you attach a USB flash drive to your phone, a USB icon, , scrolls in the status bar, together with a message that tells you how much recording time is available on the USB flash drive.
  • Page 67 Caution: Removing a USB Flash Drive During a Recording Polycom recommends that you don’t remove the USB flash drive while recording. The file being recorded will be incomplete and can’t be played back later. There is a small probability that the USB flash drive itself may be damaged by this action.
  • Page 68 Polycom VVX 500 Business Media Phone User Guide The Recording icon scrolls in the status bar while the phone records, as shown next. The message Recording in progress also scrolls in the status bar. While you record, you can stop or pause the recording.

  • Page 69: Playing Recorded Calls

    Chapter 3: Using Advanced Features Playing Recorded Calls If you connect a USB flash drive to your phone, you can play calls that you recorded on your phone. You can browse the recorded files, stored as .wav files, on the USB flash drive. You can also open, rename, and delete the recorded files.

  • Page 70: Using The Browser

    Polycom VVX 500 Business Media Phone User Guide To play a recorded call: 1 Tap Settings from Home view, and tap Features > Removable Storage Media > Browse Recordings. 2 From the Browse Recordings screen, tap the file you want to play, and tap Open.

  • Page 71: Navigating The Main Browser

    Chapter 3: Using Advanced Features The toolbar hides after it displays for three seconds, unless you’ve touched a text box that requires input. You can also display or hide the toolbar by pressing the touchscreen until the toolbar displays or hides.

  • Page 72: Broadcasting Messages Using Push-To-Talk And Group Paging

    Polycom VVX 500 Business Media Phone User Guide Broadcasting Messages Using Push-to-Talk and Group Paging The Group Paging feature enables you to make pages—one-way audio announcements—to users subscribed to a page group. The Push-to-Talk (PTT) feature is a collaborative tool that enables you to exchange broadcasts to users subscribed to a PTT channel, much like a walkie-talkie.

  • Page 73: Sending Ptt Broadcasts

    Chapter 3: Using Advanced Features Sending PTT Broadcasts Before you can send a PTT broadcast, you need to choose a channel to broadcast on. Or, you can hold the Talk soft key to immediately begin broadcasting on Channel 1, the default channel. You can change your default channel to any channel you want (see Updating the Default Channel).

  • Page 74: Receiving Ptt Broadcasts

    Polycom VVX 500 Business Media Phone User Guide Receiving PTT Broadcasts To receive a broadcast sent on a particular channel, you need to be subscribed to that channel. To subscribe to a channel, see Updating Channel Subscriptions. How you receive a PTT broadcast depends on the broadcast priority, whether you’re in an active call, or if you’re allowed to receive broadcasts during active calls.

  • Page 75: Ending Ptt Broadcasts

    Chapter 3: Using Advanced Features Ending PTT Broadcasts You can end a PTT broadcast by releasing Talk, or by tapping End PTT. After you end a broadcast, the channel remains open so others can respond. If you release Talk without tapping End PTT: You can resume the broadcast by pressing and holding Talk, if the broadcast is in a wait period.

  • Page 76: Allowing Ptt Broadcasts To Play During Active Calls

    Polycom VVX 500 Business Media Phone User Guide To subscribe to additional PTT channels: 1 Tap Settings from Home view, and tap Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk. 2 From the PTT Channel Configuration screen, tap Channel Subscriptions.

  • Page 77: Receiving Pages

    Chapter 3: Using Advanced Features To send a page: 1 From Lines view, tap Paging. Timesaver: Automatically Sending a Page To automatically send a page to the default paging group, press and hold Paging, and go to step 4. 2 From the Paging Groups List screen, tap the paging group to send the page to. 3 To begin a page, tap Page.

  • Page 78: Receiving Pages During Active Calls

    Polycom VVX 500 Business Media Phone User Guide Receiving Pages During Active Calls How you handle a page when you’re in an active call depends on the page priority and if you’re allowed to receive a page when you’re in an active call.

  • Page 79: Updating Paging Group Subscriptions

    Microsoft® Outlook® application from your phone. If your phone is configured to connect to the Microsoft Exchange Server, and the Polycom® Conferencing for Microsoft® Outlook® software feature is installed at your site, you can schedule meetings using Polycom Conferencing for Outlook.

  • Page 80: Opening And Closing The Calendar

    Polycom VVX 500 Business Media Phone User Guide If your phone has incorrect Login Credentials, or you need to re-submit them, the following happens: The message Login Credentials have failed/Please update them if information is correct displays on the screen.

  • Page 81: Navigating Month View

    Chapter 3: Using Advanced Features Troubleshooting: Why Doesn’t the Calendar Display? If you tap Calendar from Home view, but the Calendar doesn’t display, your Login Credentials may be incorrect. To re-submit or update your Login Credentials, see Accessing Features with Your Login Credentials.

  • Page 82: Navigating Meeting View

    Polycom VVX 500 Business Media Phone User Guide To navigate in Day view: To view the meetings for the previous day, tap To view the meetings for the next day, tap To view details for a specific meeting, tap the meeting.

  • Page 83: Joining Meetings From The Calendar

    Chapter 3: Using Advanced Features From the reminder, you can: Tap the meeting number (on the far-left of the reminder), to join the meeting. Tap Detail to view specific information about the meeting. Tap Snooze to temporarily remove the reminder from the screen, until the next scheduled reminder.

  • Page 84: Using A Mouse And Keyboard With Your Phone

    Before you can use your mouse and keyboard with your phone, you need to make sure the Polycom Desktop Connector (PDC) application is installed and running on your computer. While the PDC application is running, you can move your mouse pointer back and forth between your computer and phone.

  • Page 85: Starting And Stopping Polycom Desktop Connector

    , on the Windows system tray, and select Exit. 2 The message Are you sure you want to stop Polycom Desktop Connector Server? displays. Click Ok to confirm your action. The icon is removed from the system tray and the application is terminated. You won’t be able to use your mouse and keyboard with your phone.
  • Page 86 Polycom VVX 500 Business Media Phone User Guide When you use your mouse and keyboard with your phone, you can do the following: Use your keyboard to enter information on your phone screen. Use the keys in the number pad for dialing on the phone and the number keys above alphabetic characters for numerical text entry.

  • Page 87: Using A Usb Keyboard With Your Phone

    Chapter 3: Using Advanced Features Press this on your keyboard… To do this on your phone… Press Open the Directory Open the Message Center Open Applications Press Alt+F2 Redial Alt+F3 Transfer Alt+F3 Conference Alt+F5 Hold Alt+F6 Enable or disable Do Not Disturb Alt+ F7 Press Alt+F11...

  • Page 88: Logging Into Phones

    Polycom VVX 500 Business Media Phone User Guide Logging into Phones If your system administrator has set up the User Login feature, you can view your personal phone settings from any phone in the organization. This means you can access your contact directory and speed dials, as well as other phone settings, even as you temporarily change work areas.

  • Page 89: Placing Calls From Phones That Are In The Logged-Out State

    Chapter 3: Using Advanced Features To log in to a phone: 1 If the User Login screen is in view, go to step 2. If the User Login screen isn’t in view, do one of the following: ○ From Lines view, tap Log in. ○...

  • Page 90: Changing Your Password

    By default, user passwords are factory preset to the numerals 123. Your administrator can change this default password if needed. Polycom recommends that you change your password when you first log in to a phone. Your user credentials are managed only by your administrator, meaning you can’t change them yourself.

  • Page 91: About Your User Password

    Chapter 3: Using Advanced Features About Your User Password You are assigned a user password so you can answer calls from your locked phone and unlock the phone. By default, your user password is 123. You can change your user password at any time. To change your user password: 1 Tap Settings from Home view, and tap Advanced.

  • Page 92: Calling And Answering From A Locked Phone

    Polycom VVX 500 Business Media Phone User Guide To unlock your phone: 1 Tap Unlock. 2 Enter your user password, and tap Enter. The phone unlocks. Calling and Answering from a Locked Phone From a locked phone, anyone can dial the standard emergency number, such as 911, and up to five other authorized numbers that an administrator can set up.
  • Page 93 Chapter 3: Using Advanced Features To access the features again, re-submit or enter your login credentials. Note: Accessing the Calendar when the User Login Feature is Enabled If you log in to a phone that has the User Login feature enabled, and then want to access features that require your login credentials, you’ll need to re-enter your login credentials so that the features will work.

  • Page 95: Chapter 4: Customizing Your Phone

    Chapter 4: Customizing Your Phone You can customize your phone in many ways. This chapter shows you how to: Change the language on your phone Change the time and date display Change the backlight settings Change the background picture Display a screen saver Use the phone as a digital picture frame Set up power saving mode Changing the Language on Your Phone...

  • Page 96: Changing The Backlight

    Polycom VVX 500 Business Media Phone User Guide To update the time and date display: 1 Tap Settings from Home view, and tap Basic > Preferences > Time & Date. From the Time & Date screen, do one of the following: ○...

  • Page 97: Changing The Background Picture

    Chapter 4: Customizing Your Phone To change the backlight intensity: 1 Tap Settings from Home view, and tap Basic > Backlight Intensity. 2 From the Backlight Intensity screen, tap Backlight On Intensity. 3 From the Backlight On Intensity screen, tap the intensity you want, and tap Back. The default is High.

  • Page 98: Using One Of Your Own Pictures As The Background Picture

    Polycom VVX 500 Business Media Phone User Guide To change the background picture: 1 Tap Settings from Home view, and tap Basic > Preferences > Background. The Background screen displays. Depending how your system is set up, you may have to tap Settings from Home view, and tap Basic >...

  • Page 99: Displaying Screen Savers

    USB flash drive is attached to the phone. Web Info: Supported USB Flash Drives For a list of supported USB flash drives, see Supported USB Devices for Polycom Phones (Technical Bulletin 38084). To set up a screen saver of your pictures: 1 Place one or more pictures on a USB flash drive, either in the root directory or in a folder.

  • Page 100: Interrupting And Disabling Screen Savers

    Polycom VVX 500 Business Media Phone User Guide 2 Attach the USB flash drive to your phone. The USB icon, , displays on the status bar. For information on how to attach a USB flash drive, see the Quick Start Guide for your phone,...

  • Page 101: Using The Phone As A Picture Frame

    Chapter 4: Customizing Your Phone You can disable a screen saver—prevent it from starting, even if your phone has been idle for the specified period of time—by doing the following: Removing the USB flash drive. The screen saver will not display until you attach the USB flash drive again, and your phone has been idle for the period of time you specified.

  • Page 102: Using Power-Saving Mode

    Polycom VVX 500 Business Media Phone User Guide The following figure shows a picture that is stored on a USB flash drive, and the six icons that display so you can set a picture as the background image on your phone, or display the pictures as thumbnails, one-by-one, or as one picture only.

  • Page 103: Changing Your Office Hours

    Chapter 4: Customizing Your Phone During off hours, the message Off Hours Mode scrolls on the status bar. Your phone will exit power-saving mode if a phone event occurs—for example, if the phone has an incoming call or message, or you press a key or tap the screen. If a screen saver is enabled on your phone, power-saving mode will still occur.
  • Page 104 Polycom VVX 500 Business Media Phone User Guide To change timeouts: 1 Tap Settings from Home view, and tap Basic > Power Saving > Timeouts. 2 Tap Office Hours Idle Timeout, and enter the number of minutes the phone should wait, during office hours, before starting power-saving mode.

  • Page 105: Chapter 5: Administrative Tasks

    Chapter 5: Administrative Tasks If your phone is unable to operate properly, you may have to investigate or troubleshoot issues. To solve issues, your administrator may ask you to restart your phone, update the phone’s configuration, or test phone hardware. This chapter shows you how to perform all these tasks. Investigating Phone Warnings If your phone is unable to perform certain tasks, a warning icon, , will display in the status bar, as...

  • Page 106: Restarting The Phone

    Polycom VVX 500 Business Media Phone User Guide Restarting the Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting. Caution: Before You Restart Your Phone Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without restarting the phone.

  • Page 107: Testing Phone Hardware

    Chapter 5: Administrative Tasks Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. You can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, touchscreen, and LEDs . See your system administrator for instructions on how to perform these tests.

  • Page 109: Safety Notices

    Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Polycom.

  • Page 110: Exclusions

    Polycom VVX 500 Business Media Phone User Guide Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.

  • Page 111: Safety And Compliance

    In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.

  • Page 112: Plugs Acts As Disconnect Device

    Italiano [Italian]: Con la presente Polycom (UK) Ltd dichiara che questo VVX 500 è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE. Íslenska (Icelandic): Hér með lýsir Polycom (UK) Ltd yfir því að VVX 500 er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC...

  • Page 113: Warning Electrical Safety

    Português [Portuguese]: Polycom (UK) Ltd declara que este VVX 500 está conforme com os requisitos essenciais e outras disposições da Directiva 1999/5/CE. Slovensko [Slovenian]: Polycom (UK) Ltd izjavlja, da je ta VVX 500 v skladu z bistvenimi zahtevami in ostalimi relevantnimi določili direktive 1999/5/ES.

  • Page 114: Russian Compliance

    The combined effect of audio / VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS or more to be required. Software Version in this Polycom VVX 500 VoIP Desktop Telephone When Used on the Telecom Network This telephone must be equipped with the software installed during the PTC testing (version 6.4.1.0008)

  • Page 115: End-User License Agreement For Polycom® Software

    Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”).
  • Page 116 Title, ownership rights, and intellectual property rights in the Software Product shall remain In Polycom or its suppliers. Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law.
  • Page 117 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
  • Page 118 Polycom VVX 500 Business Media Phone User Guide 7. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING. WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS,...
  • Page 119 End-User License Agreement 10.4 U.S. Government Restricted Rights. The software and documentation provided by Polycom pursuant to this Agreement are “Commercial Items,” as the term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,”...

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