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Polycom VVX 500 Series Getting To Know Manual
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Polycom VVX 500 Series Getting To Know Manual

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Getting to Know your Polycom VVX 500/600 Series > Layout
Polycom VVX 500 / 510 / 600 / 610
Message Waiting
Recent calls list
Indicator
Messages
Line soft key
Home
Headset
Speakerphone
Mute
Volume
Microphone
1

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Summary of Contents for Polycom VVX 500 Series

  • Page 1 Getting to Know your Polycom VVX 500/600 Series > Layout Polycom VVX 500 / 510 / 600 / 610 Message Waiting Recent calls list Indicator Messages Line soft key Home Headset Speakerphone Mute Volume Microphone...
  • Page 2 Getting to Know your Polycom VVX 500/600 Series > Touch Screen Polycom VVX 500 / 510 / 600 / 610 Tap an item on the screen to select Scroll through items on screen by swiping finger left/right/up/or down...
  • Page 3 Getting to Know your Polycom VVX 500/600 Series > Three Views Polycom VVX 500 / 510 / 600 / 610 Lines Home Calls...
  • Page 4 Place a Call > Using Dial Pad Polycom VVX 500 / 510 / 600 / 610 On hook Off hook Enter number Enter number On dial pad On dial pad then then Wait for call to complete Tap Dial icon...
  • Page 5 Place a Call > Using Dialer Polycom VVX 500 / 510 / 600 / 610 On hook Off hook Tap Line Key Tap Dial icon Press Dial icon Tap number Lift handset Tap number...
  • Page 6 Place a Call > Using Dialer Polycom VVX 500 / 510 / 600 / 610 Tap number Tap Recent Calls icon. (Looks like a clock.) When lift handset, list of recent placed calls shows. On hook Off hook To call from placed call...
  • Page 7 Place a Call > Intercom Polycom VVX 500 / 510 / 600 / 610 An intercom call may be placed from a Polycom VVX phone to a Polycom Soundpoint phone Tap Intercom icon in Home view Dial the party you would...

  • Page 8: End A Call

    End a Call Polycom VVX 500 / 510 / 600 / 610 Put handset in cradle Tap End Call...
  • Page 9 Answer a Call > Single Polycom VVX 500 / 510 / 600 / 610 Note: If your phone is configured with a persistent intercom key, you will also see an Intercom soft key on your incoming call screen display. Pick up the handset...
  • Page 10 Answer a Call > Multiple Polycom VVX 500 / 510 / 600 / 610 By default* you see a full on screen display for an incoming call when you are on an active call. The full onscreen display lasts about 5 seconds.
  • Page 11 Answer a Call > Ringing on Another Phone > Line Appearance Polycom VVX 500 / 510 / 600 / 610 After approx. 5 seconds, your onscreen display switches By default* when the call first comes in, it If you have an appearance of another line to Calls view.
  • Page 12 Answer a Call > Ringing on Another Phone > Enhanced Monitored Extension Polycom VVX 500 / 510 / 600 / 610 If you have a line key programmed as an If the line is ringing, the icon changes to a...
  • Page 13 Answer a Call > Ringing on Another phone > Directed Call Pick Up Polycom VVX 500 / 510 / 600 / 610 Dial *53 and the Tap Dial icon extension of the ringing phone On hook Dial *53 and the...
  • Page 14 Answer a Call > Ringing on Another Phone > Group Call Pick Up Polycom VVX 500 / 510 / 600 / 610 Tap Dial icon Dial *54 On hook To pick up a call ringing on a phone in your Call...
  • Page 15 Answer a Call > Reject Polycom VVX 500 / 510 / 600 / 610 Tap Reject to send an incoming call directly to voicemail...
  • Page 16 Answer a Call > Ignore Polycom VVX 500 / 510 / 600 / 610 Tap Ignore to silence the ringer on an incoming call. The call continues to silently ring and can be answered until it rolls to voicemail...

  • Page 17: Do Not Disturb

    Do Not Disturb Polycom VVX 500 / 510 / 600 / 610 Do Not Disturb (DND) sends all incoming calls directly to voicemail. To toggle Do Not Disturb on and off: Tap the DND icon in Tap DND soft key if...
  • Page 18 Transfer a Call > Three Types Polycom VVX 500 / 510 / 600 / 610 Blind Direct to Voicemail You transfer the call without talking to You send the call directly to the the recipient before completing the voicemail of the person to whom you...
  • Page 19 Transfer a Call > Consultative Polycom VVX 500 / 510 / 600 / 610 Tap More Dial recipient Tap Transfer Tap Transfer Tap Dial icon or wait When ready to complete transfer, tap More...
  • Page 20 Transfer a Call > Blind Polycom VVX 500 / 510 / 600 / 610 Tap Blindxfer Dial recipient Press Enter Note: In order for the Blindxfer soft key to work correctly, you must dial the number. It does not work in conjunction with a programmed speed dial or monitored/enhanced monitored...
  • Page 21 Transfer a Call > Direct to Voicemail Polycom VVX 500 / 510 / 600 / 610 Press Enter Tap VMxfer Dial recipient Or wait Note: In order for the VMxfer soft key to work correctly, you must dial the number.
  • Page 22 Transfer a Call > Cancel Polycom VVX 500 / 510 / 600 / 610 Tap Cancel at any point prior to completing a transfer to return to the original call...
  • Page 23 Parked Calls > Park a Call Polycom VVX 500 / 510 / 600 / 610 Call Park allows you to place a call on hold so it can be retrieved from any other ENA SmartVoice phone in your building. Tap More...
  • Page 24 Parked Calls > Retrieve a Parked a Call Polycom VVX 500 / 510 / 600 / 610 On hook Dial *99 Tap Dial icon followed by orbit number Tap Dial icon Dial *99 or wait Off hook followed by orbit number...
  • Page 25 Conference Calls> Place Polycom VVX 500 / 510 / 600 / 610 When you are on and Tap Confrnc Dial party would like active call, tap More to add to call Original caller automatically placed on hold Tap Confrnc Tap Dial icon or...
  • Page 26 Conference Calls > Split, Hold, End Polycom VVX 500 / 510 / 600 / 610 Split Hold To place all callers on hold and end To place all callers on hold and keep To remove yourself from the call, but...
  • Page 27 Voicemail > Initial Set Up Polycom VVX 500 / 510 / 600 / 610 Tap Messages icon in Home view Tap Message Center Tap Line for which would like to check messages Tap Messages icon in Lines view...
  • Page 28 Voicemail > Checking Voicemail from your Phone Polycom VVX 500 / 510 / 600 / 610 Tap Messages icon in Home view Tap Message Center Tap Line for which would like to check messages Tap Messages icon in Lines view...
  • Page 29 Voicemail > Check from Another ENA SmartVoice Phone in Organization Polycom VVX 500 / 510 / 600 / 610 Press the Messages Button • When hear prompt, “Please enter your PIN,” press the star key (*) • Enter your 10 digit number (If you have an extension only, check with your •...
  • Page 30 Voicemail > Check from Phone Outside your ENA SmartVoice System Polycom VVX 500 / 510 / 600 / 610 Dial 1-877-675-1152 • At prompt, enter your 10 digit number (If you have an extension only, check • with your system administrator to get your full 10 digit number) Enter your PIN •...

This manual is also suitable for:

Vvx 600 series